{"id":686717,"date":"2025-09-12T00:00:00","date_gmt":"2025-09-12T00:00:00","guid":{"rendered":"https:\/\/www.metapack.com\/stories\/bq\/"},"modified":"2026-02-03T17:24:19","modified_gmt":"2026-02-03T17:24:19","slug":"bq","status":"publish","type":"stories","link":"https:\/\/www.metapack.com\/de\/customer-stories\/bq\/","title":{"rendered":"B&amp;Q: How Metapack Powers Delivery Innovation for the UK&#8217;s Largest DIY Retailer"},"content":{"rendered":"\n<p>B&amp;Q stands as <a href=\"https:\/\/www.diy.com\/\">the UK&#8217;s largest DIY retailer<\/a>, operating over 300 stores across the country whilst maintaining a robust digital presence that serves millions of customers seeking to create better homes and better lives. With a comprehensive website and a rapidly expanding marketplace platform launched in 2017, B&amp;Q now offers over 1.5 million SKUs from more than 1,300 marketplace sellers, creating one of the most diverse product offerings in the UK retail landscape.<\/p>\n\n\n\n<p>But with such an extensive range comes equally complex delivery challenges. From lightweight parcels that can be handled by a single delivery person to large, bulky items requiring specialist two-person delivery teams, B&amp;Q&#8217;s fulfilment requirements span the entire spectrum of logistics complexity.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;Metapack seems to be the go-to library where you can get every service that you need.&#8221;<\/p>\n<\/blockquote>\n\n\n\n<script src=\"https:\/\/fast.wistia.com\/player.js\" async=\"\"><\/script><script src=\"https:\/\/fast.wistia.com\/embed\/civ3lwx5fq.js\" async=\"\" type=\"module\"><\/script><style>wistia-player[media-id='civ3lwx5fq']:not(:defined) { background: center \/ contain no-repeat url('https:\/\/fast.wistia.com\/embed\/medias\/civ3lwx5fq\/swatch'); display: block; filter: blur(5px); padding-top:56.25%; }<\/style> <wistia-player media-id=\"civ3lwx5fq\" aspect=\"1.7777777777777777\" unique-id=\"wistia-civ3lwx5fq-16\"><template shadowrootmode=\"open\"><div><style>:host {\n              display: flex;\n              position: relative;\n              width: 100%;\n              \n            }<\/style><\/div><div id=\"wistia_chrome_37\" class=\"w-chrome notranslate\" tabindex=\"-1\" style=\"display: inline-block; 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position: relative; opacity: 1; transform: scale(1.001); transition: transform 200ms;\"><svg x=\"0px\" y=\"0px\" viewBox=\"0 0 40 34\" enable-background=\"new 0 0 40 34\" aria-hidden=\"true\" style=\"fill: none; height: 100%; left: 0px; stroke-width: 0px; top: 0px; width: 100%;\"><path d=\"M18.4 18.7C17.9 19.4 17.3 19.9 16.3 19.9C15 19.9 13.9 18.8 13.9 17.1C13.9 15.5 14.9 14.3 16.3 14.3C17.3 14.3 17.9 14.8 18.3 15.5\" stroke=\"currentcolor\" stroke-width=\"1.8\" stroke-linecap=\"round\"><\/path><path d=\"M25.8 18.7C25.3 19.4 24.7 19.9 23.7 19.9C22.4 19.9 21.3 18.8 21.3 17.1C21.3 15.5 22.3 14.3 23.7 14.3C24.7 14.3 25.3 14.8 25.7 15.5\" stroke=\"currentcolor\" stroke-width=\"1.8\" stroke-linecap=\"round\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M31 21.9811C31 23.5912 29.6 25 28 25H12C10.4 25 9 23.5912 9 21.9811V12.0189C9 10.4088 10.4 9 12 9H28C29.6 9 31 10.4088 31 12.0189V21.9811Z\" stroke=\"currentcolor\" stroke-width=\"2\" stroke-linecap=\"round\"><\/path><\/svg><\/div><\/button><\/div><\/div><div data-handle=\"volumeButton\" class=\"w-css-reset\" style=\"display: inline-block; vertical-align: top;\"><div class=\"w-vulcan-button-wrapper w-css-reset\" style=\"display: inline-block; height: 38px; position: relative; vertical-align: top; width: 45px;\"><button tabindex=\"0\" aria-pressed=\"false\" class=\"w-vulcan-v2-button w-css-reset w-css-reset-tree w-css-reset-button-important\" aria-label=\"Mute\" title=\"Mute\" style=\"background-color: transparent; border-radius: 0px; box-shadow: none; cursor: pointer; height: 100%; position: relative; transition: background-color 150ms; width: 100%; color: var(--wistia-player-icon-color) !important;\"><div data-handle=\"volumeButton_icon_wrapper\" class=\"w-vulcan-icon-wrapper\" style=\"box-sizing: border-box; height: 100%; position: relative; opacity: 1; transform: scale(1.001); transition: transform 200ms;\"><svg x=\"0px\" y=\"0px\" viewBox=\"0 0 40 34\" enable-background=\"new 0 0 40 34\" aria-hidden=\"true\" style=\"fill: none; height: 100%; left: 0px; stroke-width: 0px; top: 0px; width: 100%;\"><g style=\"transform: translateX(1.25px); transition: transform 100ms;\"><path d=\"M15.8 13.9995C15.3 14.4995 14.4 14.7995 13.8 14.7995H12.2C11.5 14.7995 11 15.2995 11 15.9995V17.5995C11 18.2995 11.5 18.7995 12.2 18.7995H13.8C14.5 18.7995 15.4 19.1995 15.8 19.5995L18.2 21.3999C18.5296 21.6472 19 21.412 19 20.9999V12.154C19 11.7163 18.4774 11.4899 18.1581 11.7892L15.8 13.9995Z\" fill=\"currentcolor\"><\/path><g stroke=\"currentcolor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M22 11.5C22 11.5 23.1 14 23.1 16.5C23.1 19 22 21.5 22 21.5\" style=\"opacity: 1; transition: opacity 100ms;\"><\/path><path d=\"M26 9C26 9 27.7 12.8 27.7 16.5C27.7 20.2 26 24 26 24\" style=\"opacity: 1; transition: opacity 100ms;\"><\/path><g style=\"opacity: 0; transition: opacity 100ms;\"><path d=\"M22 14L27 19\"><\/path><path d=\"M27 14L22 19\"><\/path><\/g><\/g><\/g><\/svg><\/div><\/button><\/div><\/div><div data-handle=\"volumeSlider\" class=\"w-css-reset\" style=\"display: inline-block; vertical-align: top;\"><div class=\"w-css-reset w-css-reset-tree\" style=\"position: relative; z-index: 1;\"><div aria-label=\"Volume\" aria-orientation=\"vertical\" aria-valuemax=\"100\" aria-valuemin=\"0\" aria-valuenow=\"100\" role=\"slider\" tabindex=\"0\" title=\"Volume\" class=\"w-slider-wrapper w-css-reset w-css-reset-tree\" style=\"background: rgba(0, 0, 0, 0.7); border-radius: 3.375px; bottom: 1.125px; box-shadow: none; box-sizing: content-box; cursor: pointer; height: 123.75px; opacity: 0; outline: none; right: 99999px; position: absolute; width: 45px; transition: opacity 170ms;\"><div class=\"w-volume-track\" style=\"background: rgb(255, 255, 255); border-radius: 1px; height: 72.73%; left: 50%; position: absolute; top: 13.635%; transform: translate(-50%); width: 2px;\"><\/div><div class=\"w-volume-grabber\" style=\"background: transparent; border-radius: 50%; height: 23px; left: 50%; position: absolute; top: 13.635%; transform: translate(-51%, -50%) scale(0.85); transition: transform 100ms; width: 23px;\"><div style=\"background: rgba(0, 0, 0, 0.8); border: 2.25px solid rgb(255, 255, 255); border-radius: 50%; height: 40%; left: 50%; position: absolute; top: 50%; transform: translate(-50%, -50%); width: 40%;\"><\/div><\/div><\/div><\/div><\/div><div data-handle=\"settingsButton\" class=\"w-css-reset\" style=\"display: inline-block; vertical-align: top;\"><div class=\"w-vulcan-button-wrapper w-css-reset\" style=\"display: inline-block; height: 38px; position: relative; vertical-align: top; width: 45px;\"><button tabindex=\"0\" aria-expanded=\"false\" class=\"w-vulcan-v2-button w-css-reset w-css-reset-tree w-css-reset-button-important\" aria-label=\"Show settings menu\" title=\"Show settings menu\" style=\"background-color: transparent; border-radius: 0px; box-shadow: none; cursor: pointer; height: 100%; position: relative; transition: background-color 150ms; width: 100%; color: var(--wistia-player-icon-color) !important;\"><div data-handle=\"settingsButton_icon_wrapper\" class=\"w-vulcan-icon-wrapper\" style=\"box-sizing: border-box; height: 100%; position: relative; opacity: 1; transform: scale(1.001); transition: transform 200ms;\"><svg x=\"0px\" y=\"0px\" viewBox=\"0 0 40 34\" enable-background=\"new 0 0 40 34\" aria-hidden=\"true\" style=\"fill: none; height: 100%; left: 0px; stroke-width: 0px; top: 0px; width: 100%;\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M26.4 15.4H28.3C28.7 15.4 29 15.7 29 16.1V16.7C29 17.1 28.7 17.4 28.3 17.4H26.4C26 17.4 25.6 17.7 25.5 18.1L25.1 19.2C25 19.5 25 20 25.3 20.3L26.6 21.6C26.9 21.9 26.9 22.3 26.6 22.6L26.2 23C25.9 23.3 25.5 23.3 25.2 23L23.9 21.7C23.6 21.5 23.1 21.4 22.8 21.6L21.7 22.1C21.3 22.2 21 22.6 21 23V24.7C21 25.1 20.7 25.4 20.3 25.4H19.7C19.3 25.4 19 25.1 19 24.7V23C19 22.6 18.7 22.2 18.3 22.1L17.1 21.6C16.8 21.5 16.3 21.5 16 21.8L14.8 23C14.5 23.3 14.1 23.3 13.8 23L13.4 22.6C13.1 22.3 13.1 21.9 13.4 21.6L14.6 20.4C14.8 20.1 14.9 19.6 14.7 19.3L14.2 18.1C14.1 17.7 13.7 17.4 13.3 17.4H11.7C11.3 17.4 11 17.1 11 16.7V16.1C11 15.7 11.3 15.4 11.7 15.4H13.3C13.7 15.4 14.1 15.1 14.2 14.7L14.7 13.5C14.9 13.2 14.9 12.7 14.6 12.4L13.4 11.2C13.1 10.9 13.1 10.5 13.4 10.2L13.8 9.8C14.1 9.5 14.5 9.5 14.8 9.8L16 11C16.3 11.3 16.8 11.4 17.1 11.2L18.3 10.7C18.7 10.6 19 10.2 19 9.8V8.1C19 7.7 19.3 7.4 19.7 7.4H20.3C20.7 7.4 21 7.7 21 8.1V9.8C21 10.2 21.3 10.6 21.7 10.7L22.8 11.2C23.1 11.4 23.6 11.4 23.9 11.1L25.2 9.8C25.5 9.5 25.9 9.5 26.2 9.8L26.6 10.2C26.9 10.5 26.9 10.9 26.6 11.2L25.3 12.5C25 12.8 24.9 13.3 25.1 13.6L25.5 14.7C25.6 15.1 26 15.4 26.4 15.4ZM19.9 20.4C22 20.4 23.8 18.7 23.8 16.5C23.8 14.3 22.1 12.6 19.9 12.6C17.7 12.6 16 14.4 16 16.5C16 18.6 17.7 20.4 19.9 20.4Z\" fill=\"currentcolor\"><\/path><\/svg><\/div><\/button><div class=\"w-anchor w-css-reset\" style=\"height: 0px; left: 0px; position: absolute; top: 0px; width: 100%;\"><div class=\"w-dialog w-css-reset\" style=\"background: rgba(0, 0, 0, 0.7); border-radius: 3.375px; bottom: 1.125px; color: rgb(255, 255, 255); display: none; left: -90px; line-height: 34px; height: auto; max-height: 558.125px; opacity: 0; overflow: hidden auto; position: absolute; transition: opacity 120ms 40ms, transform 120ms 40ms; transform: scaleY(0.6); transform-origin: center bottom; width: 180px;\"><div class=\"w-css-reset\" style=\"opacity: 0; transition: opacity 100ms;\"><div data-handle=\"settingsButton__dialog\" class=\"w-css-reset\" style=\"box-sizing: border-box; display: inline-block; height: 100%; vertical-align: bottom; width: 100%;\"><div class=\"w-accordion w-css-reset w-css-reset-tree\" style=\"font-family: WistiaPlayerInter, Helvetica, sans-serif;\"><div class=\"w-accordion-item\"><button aria-expanded=\"false\" data-handle=\"playbackRate\" id=\"w-Speed-accordion-title\" class=\"w-accordion-item__head w-css-reset-button-important w-vulcan-v2-button\" style=\"box-shadow: none; border-radius: 3.375px 3.375px 0px 0px; cursor: pointer; display: block; font-size: 15.75px; line-height: 38.25px; padding: 0px 11.25px; white-space: nowrap; width: 100%;\"><span class=\"$'w-accordion-item'__title\" style=\"box-sizing: border-box; display: inline-block; width: 50%; vertical-align: top; padding-right: 9px; text-align: left;\">Speed<\/span><span class=\"$'w-accordion-item'__display-text\" style=\"box-sizing: border-box; display: inline-block; width: 50%; vertical-align: top; padding-left: 9px; text-align: right;\">1x<\/span><\/button><div style=\"display: none; height: 0px; overflow: hidden; transition: height 170ms;\"><div role=\"radiogroup\" aria-label=\"Speed\" style=\"display: block; gap: 9px; align-items: center; flex-wrap: nowrap; justify-content: start;\"><legend style=\"clip: rect(1px, 1px, 1px, 1px); height: 1px; overflow: hidden; position: absolute; white-space: nowrap; width: 1px;\">Speed<\/legend><div style=\"box-shadow: none; border-bottom-left-radius: 0px; border-bottom-right-radius: 0px; cursor: pointer; display: block; font-size: 15.75px; height: 38.25px; line-height: 38.25px; text-align: left; width: 100%;\"><input id=\"0.5x_wistia_266\" name=\"Speed\" type=\"radio\" value=\"0.5x\" style=\"clip: rect(1px, 1px, 1px, 1px); height: 1px; overflow: hidden; position: absolute; white-space: nowrap; width: 1px;\"><label for=\"0.5x_wistia_266\" class=\"w-css-reset\"><svg x=\"0px\" y=\"0px\" viewBox=\"0 0 40 34\" enable-background=\"new 0 0 40 34\" aria-hidden=\"false\" class=\"w-checkmark\" style=\"height: 38.25px; vertical-align: middle; visibility: hidden; width: 45px;\"><polyline fill=\"none\" stroke=\"#ffffff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-miterlimit=\"10\" points=\"17,17 20,20 25,14 \"><\/polyline><\/svg>0.5x<\/label><\/div><div style=\"box-shadow: none; border-bottom-left-radius: 0px; border-bottom-right-radius: 0px; cursor: pointer; display: block; font-size: 15.75px; height: 38.25px; line-height: 38.25px; text-align: left; width: 100%;\"><input id=\"0.75x_wistia_267\" name=\"Speed\" type=\"radio\" value=\"0.75x\" style=\"clip: rect(1px, 1px, 1px, 1px); height: 1px; overflow: hidden; position: absolute; white-space: nowrap; width: 1px;\"><label for=\"0.75x_wistia_267\" class=\"w-css-reset\"><svg x=\"0px\" y=\"0px\" viewBox=\"0 0 40 34\" enable-background=\"new 0 0 40 34\" aria-hidden=\"false\" class=\"w-checkmark\" style=\"height: 38.25px; vertical-align: middle; visibility: hidden; width: 45px;\"><polyline fill=\"none\" stroke=\"#ffffff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-miterlimit=\"10\" points=\"17,17 20,20 25,14 \"><\/polyline><\/svg>0.75x<\/label><\/div><div style=\"box-shadow: none; border-bottom-left-radius: 0px; border-bottom-right-radius: 0px; cursor: pointer; display: block; font-size: 15.75px; height: 38.25px; line-height: 38.25px; text-align: left; width: 100%;\"><input id=\"1x_wistia_268\" name=\"Speed\" type=\"radio\" value=\"1x\" style=\"clip: rect(1px, 1px, 1px, 1px); height: 1px; overflow: hidden; position: absolute; white-space: nowrap; width: 1px;\"><label for=\"1x_wistia_268\" class=\"w-css-reset\"><svg x=\"0px\" y=\"0px\" viewBox=\"0 0 40 34\" enable-background=\"new 0 0 40 34\" aria-hidden=\"false\" class=\"w-checkmark\" style=\"height: 38.25px; vertical-align: middle; visibility: visible; width: 45px;\"><polyline fill=\"none\" stroke=\"#ffffff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-miterlimit=\"10\" points=\"17,17 20,20 25,14 \"><\/polyline><\/svg>1x<\/label><\/div><div style=\"box-shadow: none; border-bottom-left-radius: 0px; border-bottom-right-radius: 0px; cursor: pointer; display: block; font-size: 15.75px; height: 38.25px; line-height: 38.25px; text-align: left; width: 100%;\"><input id=\"1.25x_wistia_269\" name=\"Speed\" type=\"radio\" value=\"1.25x\" style=\"clip: rect(1px, 1px, 1px, 1px); height: 1px; overflow: hidden; position: absolute; white-space: nowrap; width: 1px;\"><label for=\"1.25x_wistia_269\" class=\"w-css-reset\"><svg x=\"0px\" y=\"0px\" viewBox=\"0 0 40 34\" enable-background=\"new 0 0 40 34\" aria-hidden=\"false\" class=\"w-checkmark\" style=\"height: 38.25px; vertical-align: middle; visibility: hidden; width: 45px;\"><polyline fill=\"none\" stroke=\"#ffffff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-miterlimit=\"10\" points=\"17,17 20,20 25,14 \"><\/polyline><\/svg>1.25x<\/label><\/div><div style=\"box-shadow: none; border-bottom-left-radius: 0px; border-bottom-right-radius: 0px; cursor: pointer; display: block; font-size: 15.75px; height: 38.25px; line-height: 38.25px; text-align: left; width: 100%;\"><input id=\"1.5x_wistia_270\" name=\"Speed\" type=\"radio\" value=\"1.5x\" style=\"clip: rect(1px, 1px, 1px, 1px); height: 1px; overflow: hidden; position: absolute; white-space: nowrap; width: 1px;\"><label for=\"1.5x_wistia_270\" class=\"w-css-reset\"><svg x=\"0px\" y=\"0px\" viewBox=\"0 0 40 34\" enable-background=\"new 0 0 40 34\" aria-hidden=\"false\" class=\"w-checkmark\" style=\"height: 38.25px; vertical-align: middle; visibility: hidden; width: 45px;\"><polyline fill=\"none\" stroke=\"#ffffff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-miterlimit=\"10\" points=\"17,17 20,20 25,14 \"><\/polyline><\/svg>1.5x<\/label><\/div><div style=\"box-shadow: none; border-bottom-left-radius: 0px; border-bottom-right-radius: 0px; cursor: pointer; display: block; font-size: 15.75px; height: 38.25px; line-height: 38.25px; text-align: left; width: 100%;\"><input id=\"1.75x_wistia_271\" name=\"Speed\" type=\"radio\" value=\"1.75x\" style=\"clip: rect(1px, 1px, 1px, 1px); height: 1px; overflow: hidden; position: absolute; white-space: nowrap; width: 1px;\"><label for=\"1.75x_wistia_271\" class=\"w-css-reset\"><svg x=\"0px\" y=\"0px\" viewBox=\"0 0 40 34\" enable-background=\"new 0 0 40 34\" aria-hidden=\"false\" class=\"w-checkmark\" style=\"height: 38.25px; vertical-align: middle; visibility: hidden; width: 45px;\"><polyline fill=\"none\" stroke=\"#ffffff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-miterlimit=\"10\" points=\"17,17 20,20 25,14 \"><\/polyline><\/svg>1.75x<\/label><\/div><div style=\"box-shadow: none; border-bottom-left-radius: 0px; border-bottom-right-radius: 0px; cursor: pointer; display: block; font-size: 15.75px; height: 38.25px; line-height: 38.25px; text-align: left; width: 100%;\"><input id=\"2x_wistia_272\" name=\"Speed\" type=\"radio\" value=\"2x\" style=\"clip: rect(1px, 1px, 1px, 1px); height: 1px; overflow: hidden; position: absolute; white-space: nowrap; width: 1px;\"><label for=\"2x_wistia_272\" class=\"w-css-reset\"><svg x=\"0px\" y=\"0px\" viewBox=\"0 0 40 34\" enable-background=\"new 0 0 40 34\" aria-hidden=\"false\" class=\"w-checkmark\" style=\"height: 38.25px; vertical-align: middle; visibility: hidden; width: 45px;\"><polyline fill=\"none\" stroke=\"#ffffff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-miterlimit=\"10\" points=\"17,17 20,20 25,14 \"><\/polyline><\/svg>2x<\/label><\/div><\/div><\/div><\/div><div class=\"w-accordion-item\"><button aria-expanded=\"false\" data-handle=\"quality\" id=\"w-Quality-accordion-title\" class=\"w-accordion-item__head w-css-reset-button-important w-vulcan-v2-button\" style=\"box-shadow: none; border-radius: 0px 0px 3.375px 3.375px; cursor: pointer; display: block; font-size: 15.75px; line-height: 38.25px; padding: 0px 11.25px; white-space: nowrap; width: 100%;\"><span class=\"$'w-accordion-item'__title\" style=\"box-sizing: border-box; display: inline-block; width: 50%; vertical-align: top; padding-right: 9px; text-align: left;\">Quality<\/span><span class=\"$'w-accordion-item'__display-text\" style=\"box-sizing: border-box; display: inline-block; width: 50%; vertical-align: top; padding-left: 9px; text-align: right;\">1080p<\/span><\/button><div style=\"display: none; height: 0px; overflow: hidden; transition: height 170ms;\"><div role=\"radiogroup\" aria-label=\"Quality\" style=\"display: block; gap: 9px; align-items: center; flex-wrap: nowrap; justify-content: start;\"><legend style=\"clip: rect(1px, 1px, 1px, 1px); height: 1px; overflow: hidden; position: absolute; white-space: nowrap; width: 1px;\">Quality<\/legend><div style=\"box-shadow: none; border-bottom-left-radius: 0px; border-bottom-right-radius: 0px; cursor: pointer; display: block; font-size: 15.75px; height: 38.25px; line-height: 38.25px; text-align: left; width: 100%;\"><input id=\"Auto_wistia_273\" name=\"Quality\" type=\"radio\" value=\"Auto\" style=\"clip: rect(1px, 1px, 1px, 1px); height: 1px; overflow: hidden; position: absolute; white-space: nowrap; width: 1px;\"><label for=\"Auto_wistia_273\" class=\"w-css-reset\"><svg x=\"0px\" y=\"0px\" viewBox=\"0 0 40 34\" enable-background=\"new 0 0 40 34\" aria-hidden=\"false\" class=\"w-checkmark\" style=\"height: 38.25px; vertical-align: middle; visibility: visible; width: 45px;\"><polyline fill=\"none\" stroke=\"#ffffff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-miterlimit=\"10\" points=\"17,17 20,20 25,14 \"><\/polyline><\/svg>Auto<\/label><\/div><div style=\"box-shadow: none; border-bottom-left-radius: 0px; border-bottom-right-radius: 0px; cursor: pointer; display: block; font-size: 15.75px; height: 38.25px; line-height: 38.25px; text-align: left; width: 100%;\"><input id=\"224p_wistia_274\" name=\"Quality\" type=\"radio\" value=\"224p\" style=\"clip: rect(1px, 1px, 1px, 1px); height: 1px; overflow: hidden; position: absolute; white-space: nowrap; width: 1px;\"><label for=\"224p_wistia_274\" class=\"w-css-reset\"><svg x=\"0px\" y=\"0px\" viewBox=\"0 0 40 34\" enable-background=\"new 0 0 40 34\" aria-hidden=\"false\" class=\"w-checkmark\" style=\"height: 38.25px; vertical-align: middle; visibility: hidden; width: 45px;\"><polyline fill=\"none\" stroke=\"#ffffff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-miterlimit=\"10\" points=\"17,17 20,20 25,14 \"><\/polyline><\/svg>224p<\/label><\/div><div style=\"box-shadow: none; border-bottom-left-radius: 0px; border-bottom-right-radius: 0px; cursor: pointer; display: block; font-size: 15.75px; height: 38.25px; line-height: 38.25px; text-align: left; width: 100%;\"><input id=\"360p_wistia_275\" name=\"Quality\" type=\"radio\" value=\"360p\" style=\"clip: rect(1px, 1px, 1px, 1px); height: 1px; overflow: hidden; position: absolute; white-space: nowrap; width: 1px;\"><label for=\"360p_wistia_275\" class=\"w-css-reset\"><svg x=\"0px\" y=\"0px\" viewBox=\"0 0 40 34\" enable-background=\"new 0 0 40 34\" aria-hidden=\"false\" class=\"w-checkmark\" style=\"height: 38.25px; vertical-align: middle; visibility: hidden; width: 45px;\"><polyline fill=\"none\" stroke=\"#ffffff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-miterlimit=\"10\" points=\"17,17 20,20 25,14 \"><\/polyline><\/svg>360p<\/label><\/div><div style=\"box-shadow: none; border-bottom-left-radius: 0px; border-bottom-right-radius: 0px; cursor: pointer; display: block; font-size: 15.75px; height: 38.25px; line-height: 38.25px; text-align: left; width: 100%;\"><input id=\"540p_wistia_276\" name=\"Quality\" type=\"radio\" value=\"540p\" style=\"clip: rect(1px, 1px, 1px, 1px); height: 1px; overflow: hidden; position: absolute; white-space: nowrap; width: 1px;\"><label for=\"540p_wistia_276\" class=\"w-css-reset\"><svg x=\"0px\" y=\"0px\" viewBox=\"0 0 40 34\" enable-background=\"new 0 0 40 34\" aria-hidden=\"false\" class=\"w-checkmark\" style=\"height: 38.25px; vertical-align: middle; visibility: hidden; width: 45px;\"><polyline fill=\"none\" stroke=\"#ffffff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-miterlimit=\"10\" points=\"17,17 20,20 25,14 \"><\/polyline><\/svg>540p<\/label><\/div><div style=\"box-shadow: none; border-bottom-left-radius: 0px; border-bottom-right-radius: 0px; cursor: pointer; display: block; font-size: 15.75px; height: 38.25px; line-height: 38.25px; text-align: left; width: 100%;\"><input id=\"720p_wistia_277\" name=\"Quality\" type=\"radio\" value=\"720p\" style=\"clip: rect(1px, 1px, 1px, 1px); height: 1px; overflow: hidden; position: absolute; white-space: nowrap; width: 1px;\"><label for=\"720p_wistia_277\" class=\"w-css-reset\"><svg x=\"0px\" y=\"0px\" viewBox=\"0 0 40 34\" enable-background=\"new 0 0 40 34\" aria-hidden=\"false\" class=\"w-checkmark\" style=\"height: 38.25px; vertical-align: middle; visibility: hidden; width: 45px;\"><polyline fill=\"none\" stroke=\"#ffffff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-miterlimit=\"10\" points=\"17,17 20,20 25,14 \"><\/polyline><\/svg>720p<\/label><\/div><div style=\"box-shadow: none; border-bottom-left-radius: 3.375px; border-bottom-right-radius: 3.375px; cursor: pointer; display: block; font-size: 15.75px; height: 38.25px; line-height: 38.25px; text-align: left; width: 100%;\"><input id=\"1080p_wistia_278\" name=\"Quality\" type=\"radio\" value=\"1080p\" style=\"clip: rect(1px, 1px, 1px, 1px); height: 1px; overflow: hidden; position: absolute; white-space: nowrap; width: 1px;\"><label for=\"1080p_wistia_278\" class=\"w-css-reset\"><svg x=\"0px\" y=\"0px\" viewBox=\"0 0 40 34\" enable-background=\"new 0 0 40 34\" aria-hidden=\"false\" class=\"w-checkmark\" style=\"height: 38.25px; vertical-align: middle; visibility: hidden; width: 45px;\"><polyline fill=\"none\" stroke=\"#ffffff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-miterlimit=\"10\" points=\"17,17 20,20 25,14 \"><\/polyline><\/svg>1080p<\/label><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-handle=\"fullscreenControl\" class=\"w-css-reset\" style=\"display: inline-block; vertical-align: top;\"><div class=\"w-vulcan-button-wrapper w-css-reset\" style=\"display: inline-block; height: 38px; position: relative; vertical-align: top; width: 45px;\"><button tabindex=\"0\" class=\"w-vulcan-v2-button w-css-reset w-css-reset-tree w-css-reset-button-important\" aria-label=\"Fullscreen\" title=\"Fullscreen\" style=\"background-color: transparent; border-radius: 0px 3.375px 3.375px 0px; box-shadow: none; cursor: pointer; height: 100%; position: relative; transition: background-color 150ms; width: 100%; color: var(--wistia-player-icon-color) !important;\"><div data-handle=\"fullscreenControl_icon_wrapper\" class=\"w-vulcan-icon-wrapper\" style=\"box-sizing: border-box; height: 100%; position: relative; opacity: 1; transform: scale(1.001); transition: transform 200ms;\"><svg x=\"0px\" y=\"0px\" viewBox=\"0 0 40 34\" enable-background=\"new 0 0 40 34\" aria-hidden=\"true\" style=\"fill: none; height: 100%; left: 0px; stroke-width: 0px; top: 0px; width: 100%;\"><rect x=\"14\" y=\"13\" width=\"12\" height=\"8\" rx=\"1.5\" stroke=\"currentcolor\" stroke-width=\"2\"><\/rect><g stroke=\"currentcolor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M10 13V11C10 9.89543 10.8954 9 12 9H14\"><\/path><path d=\"M30 13V11C30 9.89543 29.1046 9 28 9H26\"><\/path><path d=\"M30 21L30 23C30 24.1046 29.1046 25 28 25L26 25\"><\/path><path d=\"M10 21L10 23C10 24.1046 10.8954 25 12 25L14 25\"><\/path><\/g><\/svg><\/div><\/button><\/div><\/div><\/div><\/div><div class=\"w-wistia-logo w-css-reset\" style=\"height: 38px; position: relative; pointer-events: none; white-space: nowrap; display: none; right: 0px; top: 0px;\"><\/div><div class=\"w-ellipsis w-css-reset\" style=\"height: 38px; position: relative; pointer-events: none; white-space: nowrap; display: none;\"><\/div><\/div><\/div><style id=\"wistia_75_style\" type=\"text\/css\" class=\"wistia_injected_style\">\n        @media (prefers-reduced-motion: no-preference) {\n          @keyframes w-control-bar-fade-in {\n            0% {\n              opacity: 0;\n              transform: translateX(50%) translateY(10px);\n            }\n            100% {\n              opacity: 1;\n              transform: translateX(50%) translateY(0px);\n            }\n          }\n        }\n      <\/style><\/div><div class=\"w-foreground w-css-reset\" style=\"height: 100%; left: 0px; pointer-events: none; position: absolute; top: 0px; width: 100%; z-index: 1;\"><div data-handle=\"contextMenu\" class=\"w-css-reset\" style=\"pointer-events: auto;\"><div class=\"w-context-menu-anchor w-css-reset w-css-reset-tree\" style=\"height: 0px; left: 4.5px; position: absolute; top: 115.5px; width: 0px;\"><div class=\"w-context-menu\" style=\"background-color: rgba(0, 0, 0, 0.8); box-shadow: rgba(0, 0, 0, 0.2) 0px 3px 10px; border-radius: 3.375px; box-sizing: border-box; font-family: WistiaPlayerInter, Helvetica, sans-serif; font-size: 15.75px; line-height: 1.5em; outline: none; overflow-y: auto; position: absolute; text-shadow: none; z-index: 100000; width: 216.531px; top: 1px; left: 1px;\"><a controlbarheight=\"38\" isfocusable=\"true\" controlsarevisible=\"true\" ishoveringonplayer=\"true\" ismostrecentfocusviamouse=\"true\" playericoncolor=\"#ffffff\" playerlanguage=\"[object Object]\" scale=\"1.125\" videoheight=\"607.5\" videowidth=\"1080\" bigplaybuttonborderradius=\"3.375\" controlbarborderradius=\"3.375\" controlbardistance=\"1.125\" controlbarwidth=\"1077.75\" leftcontrolbarwidth=\"45\" playerborderradius=\"4.5\" rightcontrolbarwidth=\"180\" x=\"4.5\" y=\"115.5\" accountid=\"111135\" copylinkandthumbnail=\"true\" showabout=\"true\" isfirstitem=\"true\" href=\"https:\/\/wistia.com\/?utm_type=player&amp;utm_campaign=wistia-branding-nested&amp;utm_medium=referral&amp;utm_source=wistia&amp;about=111135\" target=\"_blank\" style=\"background: transparent; border-radius: 3.375px 3.375px 0px 0px; color: rgb(255, 255, 255); cursor: pointer; display: block; font-family: WistiaPlayerInter, Helvetica, sans-serif; font-size: 15.75px; font-weight: normal; margin: 0px; padding: 6.75px 18px; text-align: left; text-decoration: none; white-space: nowrap; width: 100%; outline: none;\">About Wistia<\/a><button scale=\"1.125\" controlbarheight=\"38\" isfocusable=\"true\" controlsarevisible=\"true\" ishoveringonplayer=\"true\" ismostrecentfocusviamouse=\"true\" playericoncolor=\"#ffffff\" playerlanguage=\"[object Object]\" videoheight=\"607.5\" videowidth=\"1080\" bigplaybuttonborderradius=\"3.375\" controlbarborderradius=\"3.375\" controlbardistance=\"1.125\" controlbarwidth=\"1077.75\" leftcontrolbarwidth=\"45\" playerborderradius=\"4.5\" rightcontrolbarwidth=\"180\" x=\"4.5\" y=\"115.5\" accountid=\"111135\" copylinkandthumbnail=\"true\" showabout=\"true\" style=\"background: transparent; border-radius: 0px; color: rgb(255, 255, 255); cursor: pointer; display: block; font-family: WistiaPlayerInter, Helvetica, sans-serif; font-size: 15.75px; font-weight: normal; margin: 0px; padding: 6.75px 18px; text-align: left; text-decoration: none; white-space: nowrap; width: 100%; outline: none;\">Report a problem<\/button><button islastitem=\"true\" controlbarheight=\"38\" isfocusable=\"true\" controlsarevisible=\"true\" ishoveringonplayer=\"true\" ismostrecentfocusviamouse=\"true\" playericoncolor=\"#ffffff\" playerlanguage=\"[object Object]\" scale=\"1.125\" videoheight=\"607.5\" videowidth=\"1080\" bigplaybuttonborderradius=\"3.375\" controlbarborderradius=\"3.375\" controlbardistance=\"1.125\" controlbarwidth=\"1077.75\" leftcontrolbarwidth=\"45\" playerborderradius=\"4.5\" rightcontrolbarwidth=\"180\" x=\"4.5\" y=\"115.5\" accountid=\"111135\" copylinkandthumbnail=\"true\" showabout=\"true\" style=\"background: transparent; border-radius: 0px 0px 3.375px 3.375px; color: rgb(255, 255, 255); cursor: pointer; display: block; font-family: WistiaPlayerInter, Helvetica, sans-serif; font-size: 15.75px; font-weight: normal; margin: 0px; padding: 6.75px 18px; text-align: left; text-decoration: none; white-space: nowrap; width: 100%; outline: none;\">Copy link and thumbnail<\/button><\/div><\/div><\/div><div data-handle=\"loadingHourglass\" class=\"w-css-reset\" style=\"pointer-events: auto;\"><nothing><\/nothing><\/div><div data-handle=\"focusOutline\" class=\"w-css-reset\" style=\"pointer-events: auto;\"><div class=\"w-focus-outline\" style=\"box-shadow: rgb(255, 255, 255) 0px 0px 0px 2px inset; border-radius: 4.5px; display: none; height: 100%; left: 0px; pointer-events: none; position: absolute; right: 0px; width: 100%;\"><\/div><\/div><div data-handle=\"reportAProblem\" class=\"w-css-reset\" style=\"pointer-events: auto;\"><div class=\"w-report-a-problem w-css-reset w-css-reset-tree\" style=\"background: rgba(0, 0, 0, 0.9); color: rgb(255, 255, 255); display: none; font-size: 15.75px; height: 100%; justify-content: center; line-height: 24.75px; opacity: 0; overflow: auto; padding: 0px 22.5px; position: absolute; top: 0px; transition: opacity 200ms ease-in-out; visibility: hidden; width: 100%;\"><div class=\"w-report-a-problem__centered-content\" style=\"margin: 0px auto; padding: 9px; position: relative; width: 393.75px;\"><div><p>Thanks for reporting a problem. We&#8217;ll attach technical data about this session to help us figure out the issue. Which of these best describes the problem?<\/p><select title=\"Problem Category\" aria-label=\"Problem Category\" style=\"max-width: 393.75px;\"><option value=\"\">Choose one<\/option><option value=\"stuttering\">Video plays but frequently stutters<\/option><option value=\"low_quality\">Video has poor quality<\/option><option value=\"fails_to_play\">Video fails to play<\/option><option value=\"other\">Other<\/option><\/select><p>Any other details or context?<\/p><textarea title=\"Problem Description\" aria-label=\"Problem Description\" style=\"box-sizing: border-box; background: rgb(255, 255, 255); color: rgb(51, 51, 51); height: 67.5px; border: 0px; padding: 6.75px; outline: none; width: 100%;\"><\/textarea><\/div><div style=\"margin-top: 18px; position: relative; text-align: right;\"><div style=\"color: rgb(255, 255, 255); display: none; left: 0px; line-height: 1.3em; overflow: hidden; position: absolute; text-align: left; text-overflow: ellipsis; top: 9px; width: 231.75px;\"><\/div><div style=\"margin-right: 5px; display: inline-block;\"><button scale=\"1.125\" backgroundcolor=\"#5A5A5A\" class=\"w-vulcan-v2-button\" style=\"filter: brightness(1); background-color: rgb(90, 90, 90); border: 2px solid rgb(90, 90, 90); border-radius: 5px; color: rgb(255, 255, 255); cursor: pointer; display: inline-block; font-family: WistiaPlayerInter, Helvetica, sans-serif; font-size: 15.75px; margin: 0px; padding: 9px 16.875px; text-align: center; vertical-align: middle;\">Cancel<\/button><\/div><button scale=\"1.125\" class=\"w-vulcan-v2-button\" style=\"filter: brightness(1); background-color: rgb(30, 113, 231); border: 2px solid rgb(30, 113, 231); border-radius: 5px; color: rgb(255, 255, 255); cursor: pointer; display: inline-block; font-family: WistiaPlayerInter, Helvetica, sans-serif; font-size: 15.75px; margin: 0px; padding: 9px 16.875px; text-align: center; vertical-align: middle;\">Send<\/button><\/div><\/div><\/div><\/div><\/div><\/div><style 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id=\"wistia_144_style\" type=\"text\/css\" class=\"wistia_injected_style\">\n      #wistia_chrome_37 ::cue {\n        visibility: hidden;\n      }\n      #wistia_chrome_37 ::-webkit-media-text-track-container {\n        visibility: hidden;\n      }\n      #wistia_chrome_37 ::-webkit-media-text-track-background {\n        visibility: hidden;\n      }\n      #wistia_chrome_37 ::-webkit-media-text-track-display {\n        visibility: hidden;\n      }\n    <\/style><\/template><\/wistia-player>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-evolution-of-customer-expectations\">The Evolution of Customer Expectations<\/h2>\n\n\n\n<p>The retail landscape has fundamentally shifted, and B&amp;Q&#8217;s customers now expect not just competitive prices and extensive range, but also unprecedented choice in how their purchases are delivered. Whether customers prioritise speed, convenience, or cost, the expectation is that B&amp;Q will provide options that meet their specific needs.<\/p>\n\n\n\n<p>&#8220;We see quite often that customers want choice. Choice becomes a driver for service and is changing the market,&#8221; explained Kevin Saven, Fulfilment Transformation Lead at B&amp;Q.<\/p>\n\n\n\n<p>This evolution in customer expectations, combined with B&amp;Q&#8217;s marketplace expansion, created a need for delivery solutions that could scale with their growth whilst maintaining the flexibility to adapt quickly to changing market demands. The company needed access to carriers that could handle everything from small DIY accessories to large furniture and garden equipment, all whilst providing the visibility and control necessary to maintain B&amp;Q&#8217;s high service standards.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-challenge-of-diverse-delivery-requirements\">The Challenge of Diverse Delivery Requirements<\/h2>\n\n\n\n<p>B&amp;Q&#8217;s product range presents unique logistical challenges that extend far beyond typical retail fulfilment. The company must manage deliveries that range from simple single-parcel shipments to complex installations requiring specialist delivery teams and equipment.<\/p>\n\n\n\n<p>&#8220;Metapack supports us in finding the right carriers to deliver our products to our customers <a href=\"https:\/\/www.metapack.com\/software\/delivery-options\/\">at a time that they expect<\/a>. That might be a one-person delivery parcel that gets delivered to the customer&#8217;s home, or larger deliveries where we might need two-person carriers,&#8221; said Dan Owens, Head of Digital Product &#8211; Supply Chain and Last Mile Fulfilment.<\/p>\n\n\n\n<p>The marketplace element adds another layer of complexity, as B&amp;Q must coordinate deliveries from more than 1,300 different sellers, each with their own fulfilment requirements and customer expectations. Managing this level of complexity whilst maintaining consistent service standards across all channels requires sophisticated carrier management and intelligent routing capabilities.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-a-strategic-partnership-for-flexible-fulfilment\">A Strategic Partnership for Flexible Fulfilment<\/h2>\n\n\n\n<p>B&amp;Q&#8217;s partnership with Metapack has provided the foundation for managing this complex delivery ecosystem. Rather than being limited to a handful of carrier relationships, B&amp;Q now has access to Metapack&#8217;s extensive carrier library, providing unprecedented flexibility in how they approach different delivery challenges.<\/p>\n\n\n\n<p>The platform&#8217;s comprehensive carrier coverage means that B&amp;Q can quickly adapt to changing requirements, whether that involves onboarding new carriers for specific product categories or shifting delivery strategies in response to market conditions. This flexibility has proven particularly valuable as B&amp;Q continues to expand their marketplace offering and encounters new delivery requirements from their growing seller network.<\/p>\n\n\n\n<p>&#8220;It&#8217;s absolutely down to the <a href=\"https:\/\/www.metapack.com\/carriers\/\">extensive library that they have<\/a> of pretty much every carrier that&#8217;s out in the marketplace. So if we want to change, if we want to shift, if we want to bring in somebody new, Metapack seems to be the go-to library where you can get every service that you need,&#8221; Saven noted.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-navigating-complex-requirements\">Navigating Complex Requirements<\/h2>\n\n\n\n<p>The partnership has proven particularly valuable when addressing complex regulatory and logistical challenges. Metapack&#8217;s solutions architects have worked closely with B&amp;Q to navigate intricate requirements such as the Windsor Framework, providing the expertise and technical capability needed to maintain seamless operations across different regulatory environments.<\/p>\n\n\n\n<p>This collaborative approach extends beyond simple carrier access to encompass strategic planning and problem-solving that supports B&amp;Q&#8217;s long-term growth objectives. The platform&#8217;s intelligence capabilities provide crucial data insights that enable B&amp;Q to monitor carrier performance and maintain the high service standards their customers expect.<\/p>\n\n\n\n<p>&#8220;I think at the minute, we&#8217;re using quite a lot of the Metapack intelligence. So we&#8217;re looking at the data that&#8217;s available to help us manage our service requirements. We&#8217;re working closely with B&amp;Q&#8217;s carrier team to make sure that that data is useful. It enables us to hold our carriers to account and make sure that they give us the service that they say they are,&#8221; Saven explained.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-building-for-future-growth\">Building for Future Growth<\/h2>\n\n\n\n<p>The Metapack partnership has positioned B&amp;Q to continue evolving their delivery proposition as their marketplace grows and customer expectations continue to shift. With access to comprehensive carrier options and intelligent performance monitoring, B&amp;Q can respond quickly to new opportunities whilst maintaining the operational excellence that has made them the UK&#8217;s leading DIY retailer.<\/p>\n\n\n\n<p>For a company that serves customers across such a diverse range of home improvement needs, from simple repairs to major renovations, Metapack has provided the delivery flexibility and intelligence needed to support every customer journey. The platform has transformed B&amp;Q&#8217;s approach to fulfilment from a potential constraint into a competitive advantage that drives customer satisfaction and business growth.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u201cMetapack supports us in finding the right carriers to deliver our products to our customers at a time that they expect.\u201d<\/p>\n","protected":false},"featured_media":686725,"menu_order":0,"template":"","meta":{"_acf_changed":true},"story-cats":[],"class_list":["post-686717","stories","type-stories","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>B&amp;Q eCommerce Delivery Success Story | Metapack<\/title>\n<meta name=\"description\" content=\"Discover how bq optimized delivery and fulfillment with Metapack, improving shipping efficiency and customer experience across 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