DigitalGenius uses cutting edge AI technology to automate resolutions for your support tickets. We offer customisable integration into your systems and control over your workflows, while improving key performance metrics, like CSAT and FRT.<\/p>\n\n\n\n
Our fully automated solution enables end-to-end case resolution of your common repetitive journeys without human intervention.<\/p>\n\n\n\n
We connect with your Customer Service Console & CRM to extract data, then train a neural network on your own historical customer service transcripts. Our AI can then recognize how best to resolve queries, from tagging and routing cases, to understanding the best answer in context.<\/p>\n\n\n\n
Next, you\u2019ll build out a process map so our platform can begin solving your most simple, repetitive tickets \u2013 even across third party systems. This is where you help pilot those processes, and watch how they get even better over time.<\/p>\n\n\n\n