Build trust with accurate, end-to-end tracking.

Boost customer satisfaction and brand loyalty with smarter tracking and notifications.

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Clear, fully branded delivery and return experiences

  • Deliver a consistent experience across carriers in 220+ countries
  • Translate 25,000 status events across all carriers into 61 user-friendly events
  • Use your own company branding for personalized customer communications
  • Display detailed delivery information with real-time updates
  • Translate tracking portal into 25 different languages

Regular delivery updates build trust and reduce customer anxiety

  • Update customers when their parcel is on its way and throughout the delivery process
  • Be transparent and reveal delivery delays and missed delivery attempts
  • Ensure customers see all tracking events via their preferred communication channel
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The world’s most comprehensive international tracking system

  • Complete end-to-end tracking in over 220 countries
  • One consistent branded experience across 470+ carriers and 5,500+ services
  • Translate 25,000 status events across all carriers into 61 user-friendly events
  • Ensure accurate delivery dates before packages ship
  • Make informed decisions using historic data from 8 billion+ transactions
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Increase sales with a tracking portal that drives repeat purchases

  • Add an average of 3 extra visits to your site after every order
  • Increase site traffic by 60% by driving customers through your tracking portal
  • Add cross-sell and marketing content to your tracking portal
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Empower your customers and your customer service team

  • Access parcel queries in one dashboard
  • Reduce the need to learn multiple carrier systems
  • Simplify the process and reduce customer service calls
  • Redirect packages nearby when customers are not at home
  • Access tracking data and integrate to existing systems via direct feed or API
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Customers choose retailers that keep them updated.

%

say its important that retailers communicate the tracking status

%

say they track their parcel 2 or more times

%

prefer tracking by email, while 40% prefer tracking on mobile devices

Source: Metapack State of eCommerce Delivery Report