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The Delivery Conference 2016 – Highlights

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Visitor numbers swell as ‘The Delivery Conference’  brings retail and delivery communities together 

Dedicated delivery forum packs a powerful punch for delegates

LONDON – 5 February, 2016 – MetaPack, the global leader in eCommerce delivery management, this week hosted The Delivery Conference, its annual industry forum in London, which attracted 1400 delegates, a record number for the event, now in its seventh year.  

The Delivery Conference allowed some of the industry’s most influential retail leaders including  Andy Harding, Chief Customer Officer at House of Fraser, Helen Colclough, eCommerce Development Manager at River Island, Paul Coby, IT Director at John Lewis, Paul Anastasiou, Senior Director at ASDA, David Walmsley, Director, .Com at Marks & Spencer and Nick Beighton CEO at Asos to provide insightful analysis of their own Peak period experience as well as unveiling their plans for the year ahead.

Presentations from the major carriers also ran concurrently with Roger Morris, Head of Parcels at Royal Mail, Dwain McDonald, CEO at DPD, Dick Stead, Chief Executive at Yodel, Carole Woodhead, CEO at Hermes and Helen Wylde, Director of  Sales and Marketing at Parcelforce Worldwide all discussing new innovations to enhance the customer experience. .

Capacity audiences packed into each of the four conference breakout sessions following a keynote welcome from MetaPack CEO Patrick Wall. This focused on how the concerted approach to good communication during Peak had reaped rewards for the whole industry. “Superior customer experience is at the heart of eCommerce today,” he said. “Delivery plays such a strategic role in this, from offering flexible, convenient and personalised delivery options at the check-out to regular updates on the tracking of orders, to easy and simple returns. Retailers can now make delivery their competitive differentiator.”

The Delivery Conference, which this year attracted 42 sponsors, also gave visitors the opportunity to visit key innovators in logistics, retail and technology on the exhibition floor for face to face discussions. 

Delivery Excellence Awards

The event culminated in the Delivery Excellence Awards, designed to recognise innovation and outstanding performance. Voted by delegates on the day, the Carrier awards were sponsored by Salesforce and the Retail awards by OnTheDot. The winners were as follows:

Carrier Awards  

Best Contribution to Delivery Innovation – DPD

Best Cross Border Delivery Initiative – Hermes

Provider of Outstanding Service – DPD

Retail Awards

Best Cross Border Delivery Offering – ASOS

Best Consumer Experience in Delivery – Marks & Spencer

Best Use of Technology in Delivery – John Lewis

“It is hard to imagine how much more value could be derived from a one day event,” said Kees de Vos, Chief Product Officer at MetaPack. “Not only do visitors benefit from interacting with the most influential leaders in both the retail and carrier industries, but they also hear first-hand about their experiences and their views on where the market is heading. Customer experience has been the key topic at the heart of this year’s Delivery Conference, and the collective ideas and approaches that we have been discussing will take us forward into 2016. This unique forum packs a bigger and bigger punch with every year that passes, and brings our industry together in a common purpose.”