It costs 10 times the cost of the original delivery when a delivery fails first-time.
-- MetaPack Internal Analysis
Drive Down Costs through Efficient Fulfillment and Effective Communication
MetaPack Intelligent Despatch enables your business to manage its entire home delivery process as a single, integrated and automated entity, to achieve the lowest total cost to serve possible.
Fulfillment models need to consider the total cost to serve, not just the individual parcel delivery rate negotiated with carriers. Factors such as managing non-delivery, returns, re-delivery costs, impact on customer services and lost customer confidence all affect the total cost to serve.
- The latest and best delivery promises are offered to your shoppers at the web front end, in line with real-time fulfillment capacity and delivery services in the warehouse.
- The parcel is despatched by the warehouse and delivered on time, using the most cost effective and reliable service.
- The after-sales support teams are informed of every stage of the parcel journey, even items being returned.
- Customers are proactively informed of any changes in the delivery promise, retaining their total satisfaction in the purchase experience.
With MetaPack’s Intelligent Despatch, you can introduce multi-channel initiatives, control activity at your fulfillment houses or facilitate drop-ship despatch direct from your suppliers, whilst retaining control of how, what, where and when items are being sent -- all at a fraction of the cost.
Now that we have MetaPack in place, we’re able to pass on an average carrier cost reduction of 28%, and reduce account setup to pick up time to under 48 hours.” Nick Morton, Director at Supplyant
You can make your own assessment of the potential savings that Intelligent Despatch will impart on your business by downloading the ROI Calculator below.
Our ROI Calculator enables you to enter figures on your current operations and the modeler will calculate and produce graphs on potential savings for your business, including failed delivery rate, customer service and repeat sales figures. This calculator was developed independently of MetaPack and is theoretical, however many clients have found it useful -- especially to use alongside business cases for despatch management. Instructions are found in the accompanying PowerPoint to help you understand the ROI tool. (Please note that screens may differ slightly from the current version, but the instructions are the same).