Consistent tracking within a multi-carrier strategy can be a real challenge because all carriers uses their own distinct terminology to describe events during a delivery lifecycle. To ensure excellent customer experience, you need instant access to the status of each and every order in an instant, regardless of carrier or service. Our platform normalises status events across all carriers by mapping them to 61 common events. We’ve designed them to be easily understood by consumers and customer service teams alike, so give us a call to get them working for you.

Features and Benefits

  • Easily compare performance across multiple carriers through a single source of truth

  • Extend full transparency to customer service teams

  • Boost operational efficiency

  • Translate 250,000 different status events to 61 events on the platform

  • All despatch data is automatically archived for seven years