Delivery is a crucial differentiator in the retail battle, a key element in driving website conversion and customer satisfaction. But how should eCommerce and Supply Chain teams collaborate to create a winning delivery strategy?

We partnered with Retail Week to conduct a series of exclusive in-depth interviews with leading retailers, revealing the latest insights to help you bridge the gap between the back and front end of the delivery ecosystem.

Key Findings:

✓ 27% of eCommerce Directors rank precision as their top investment priority, compared with just 9% of Supply Chain Directors

✓ 45% of Supply Chain Directors say international fulfilment is an investment priority compared to only 18% of eCommerce Professionals

✓ 83% of eCommerce Directors view speed of delivery as a top three customer priority compared to only one third of Supply Chain Personnel