IMRG_MetaPack_Delivery_Index_Nov2016_landing 

  • This month’s 13.4% increase on September has created an 11.8% increase on October last year and 12.7% cumulative growth for the 10 months of 2016
  • Standard services are most popular in the run up to peak but this year the gap with Next Day is much smaller as retailers use delivery offers to attract and retain customers
  • Cross-border volumes are still buoyant and bucking the trend of previous years as sterling remains weak against other currencies
  • At this time of year, quality of service is a priority and signs are good for a trouble-free peak with on time performance at a five-year October high of 94.15%

The IMRG MetaPack UK Delivery Index is designed to enable the e-retail industry to track a range of key benchmark metrics including parcel volumes, order values, delivery services employed and destinations served.  The information presented is aggregated from a consistent sample of MetaPack’s extensive dataset, covering over 200 retailers and an average of more than 6m orders in any one month representing £4b in order value in any 12-month period.