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  • A strong year-on-year volume growth of 15.8% has moved us ahead of our 11% rolling forecast for 2017, to 13.3% for the first two months of the year.
  • We have seen the highest use of Specified Day (including Next Day) delivery services of any February since the start of the index and without a seasonal reason driving this demand we suggest that it is due to retailers using Next Day delivery services as a marketing device to attract and retain customers.
  • The increase in Next Day delivery may also be a reason why unadjusted on time delivery performance is below that of last year.
  • Cross-border order volumes and average order values continue to increase, driven by the relative weakness of sterling against other major currencies.

The IMRG MetaPack UK Delivery Index has been designed to enable the e-retail industry to track a range of key benchmark metrics for the first time including parcel volumes, order values, delivery services employed and destinations served. The data is derived from dispatches from more than 220 retailers and now represents more than 6 million orders in any single month and £4 billion order value in any 12 months.

The March 2017 IMRG MetaPack UK Delivery Index covers the period to the end of February 2017 and provides year-on-year comparisons.