The IMRG MetaPack UK Delivery Index has been designed to enable the e-retail industry to track a range of key benchmark metrics for the first time including parcel volumes, order values, delivery services employed and destinations served. The data is derived from dispatches from circa 200 retailers and now represents more than 7 million orders in any single month and £5 billion order value in any 12 months.

The April 2018 IMRG MetaPack UK Delivery Index covers the period to the end of March 2018 and provides year-on-year comparisons.

On-line delivery volumes in March were not impacted by the bad weather in the same way that high street footfall was, with shoppers maintaining both order volumes and order values in line with trend and forecast.

specified day deliveries up 20% year on year


After the 1st quarter, the Delivery Index is almost exactly on forecast (13%) at 12.5% and if this is maintained we can expect UK retailers to dispatch 1.55 billion parcels through UK carriers during 2018.

The weather did have an effect on delivery performance, which is still well down on last year.

specified day deliveries up 20% year on year


This will also have been influenced by higher volumes of specified day deliveries, up an estimated 20% on last March.

Despite the actual proportion of volume being about the same, the year-on-year increase in total volume increased the actual number of day specified orders:

  • March 2017 – 33.72 million
  • March 2018 – 40.2 million

specified day deliveries up 20% year on year