When it comes to winning and retaining consumers, delivery has the power to make or break the online shopping experience. 

Prepare a response to the trends that dominate last mile delivery and collection by downloading the 2017 State of eCommerce Consumer Research.

  • The link between delivery options & basket abandonment
  • Exploring delivery trends in the largest global eCommerce markets
  • Measuring the appeal of delivery loyalty programmes
  • Considering the rise of the agile shopper
  • The rise of the machines (AI, BOTS & other delivery innovations)
  • Corporate social responsibility & the rise of the conscientious shopper
  • Planning for a post-Brexit Britain