When it comes to winning and keeping consumers, delivery has the power to make or break the online shopping experience.
Prepare a response to the trends that dominate last mile delivery and collection by downloading the 2017 State of eCommerce Consumer Research.
- Understand the link between delivery options and basket abandonment
- Explore the delivery trends spanning the largest global eCommerce markets
- Measure the appeal of delivery loyalty programmes
- Consider the rise of the agile shopper
- Investigate the rise of the machines – AI, BOTS and other high technology delivery innovations
- Understand the implications for corporate social responsibility and the rise of the conscientious shopper
- Plan for a post-brexit Britain