When it comes to winning and retaining consumers, delivery has the power to make or break the online shopping experience. 

Prepare a response to the trends that dominate last mile delivery and collection by downloading the 2017 State of eCommerce Consumer Research.

• The link between delivery options & basket abandonment
• Exploring delivery trends in the largest global eCommerce markets
• Measuring the appeal of delivery loyalty programmes
• Considering the rise of the agile shopper
• The rise of the machines (AI, BOTS & other delivery innovations)
• Corporate social responsibility & the rise of the conscientious shopper
• Planning for a post-Brexit Britain