When it comes to winning and keeping consumers, delivery has the power to make or break the online shopping experience. 

Prepare a response to the trends that dominate last mile delivery and collection by downloading the 2017 State of eCommerce Consumer Research.

• Understand the link between delivery options and basket abandonment
• Explore the delivery trends spanning the largest global eCommerce markets
• Measure the appeal of delivery loyalty programmes
• Consider the rise of the agile shopper
• Investigate the rise of the machines – AI, BOTS and other high technology delivery innovations 
• Understand the implications for corporate social responsibility and the rise of the conscientious shopper
• Plan for a post-brexit Britain