The digital environment is constantly changing – and fast. Consumer requirements and behaviours are evolving too. We not only offer you the tools to keep up, but in this report we’re lifting the lid on what your customers want, both now and in the future.
To test our belief that delivery experience has a profound impact on customer metrics such as brand loyalty and repeat sales, earlier this year we commissioned Research Now to survey 250 female and 250 male consumers across age groups in the UK. The research explored topics such as delivery method preferences, alternative delivery services, positive and negative delivery experiences, cross-border buying behaviour and expectations about delivery in the future.