To build a successful eCommerce business, retailers must understand what their customers want from delivery. With 96% of consumers saying they would shop with a retailer again following a positive delivery experience – the opportunity is huge.
We surveyed 3,000 consumers from the ages of 18 through to 65 across the UK, US, France, Germany, Spain and the Netherlands to find out what people expect from delivery and how these preferences can help shape a retailer’s eCommerce strategy.
In the report you will find a number of significant findings around personalised delivery options, international delivery and returns policies amongst other key areas.
Our research shows that delivery offers an effective means to differentiate from the competition, boost conversion rates and build a loyal customer base.
Download the full report to learn more. For a high level snapshot of the findings, view the infographic.