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Inside Delivery: The MetaPack Guide

Introducing the journey of a parcel, from the click of the customer’s mouse to delivery and beyond. There’s more to it than vans and boxes.

Let’s track the progress of an order from a fictional retailer, Heels with Sole Shoes.

Scroll down to move through the process.

Day 1
9am
12pm
1pm
3pm
4pm
5pm
5.10pm

Customer Service

MetaPack allows the Heels with Sole customer service team to proactively monitor and track orders from despatch to the point of delivery. The team can see that all orders have left on time and there are no issues to report.

7.30pm
Day 2
1am
8am
11am
Day 4
Day 3
5pm
9am