MetaPack Overview
MetaPack ensures “the right carrier service is used to deliver the right product to the right place at the right time and all supported by the right communication.”
Used by the majority of leading retail names (including M&S, John Lewis, ASOS and WHSmith to name a few), hundreds of smaller online sellers and used as a benchmark standard by the e-retail industry.
The award-winning MetaPack software manages the entire home delivery process. It ensures that the latest and best delivery promises are offered dynamically to shoppers at the web-front end, fulfilled ‘intelligently’ by the warehouse and proactively supported by assistance teams during the parcel journey, including returns – each activity operating in tandem to ultimately turn the retailer ‘promise’ into total customer satisfaction.
Web-based and charged on a pay-as-you-go basis (no huge up-front costs), MetaPack uses its ‘intelligent despatch’ engine and its position as the only company providing a single point of integration for all UK and European carriers, to dynamically allocate the most cost effective and reliable service for a specific parcel type or delivery location at the allotted time, including over 200 international destinations.
Retailers can retain their own carrier relationships, but find they gain more control over their fulfilment and customer service operations and are able to introduce:
- the latest delivery services
- alternative drop points
- proactive communication via e-mail/SMS to inform customers of any delays before they become an issue.
- contingency against delays / strikes and the ability to trial carriers
- international shipments fulfilled as simply as domestic
- full sight and control of activity at their remote fulfillment houses
- drop-ship dispatch and direct ship from store operations
- a retailer managed or customer self-serve returns facility.
- true multi-channel…
… the ability to order from anywhere, despatch from anywhere, deliver to anywhere and monitor the delivery whilst in transit from anywhere.
So whether you ship 30 parcels a day or 30,000 an hour, we’re here to help. MetaPack can follow several integration paths to ensure a minimal impact on your on IT, infrastructure and budgetary resources – we even provide you with individual project management support for free to get you up-and-running fast. All this in line with IDIS and the IMRG Gold Standard, so you can qualify to display the e-tail trade's certification for good delivery practice on your website.
In short, we've seen our system save our clients a significant amount in operating costs and, given that not only do 68% of shoppers abort their online purchase due to delivery issues, but 44% don’t even bother to browse a website if delivery options aren’t flexible, MetaPack will enable you to turn delivery into a commercial advantage.
