Customer Care

A single view to track parcels and improve Customer Care

MetaPack Customer Care collects parcel status information from all UK carriers in real-time and generates standard web based reporting screens, in a single format for all carriers. Easy Views Tracking allows retailers to efficiently respond to customer delivery enquiries and respond proactively to the unexpected. Customers' expectations are managed professionally, service levels are increased and retailers can continually refine their carrier strategy and delivery service offering.

MetaPack's e-mail and SMS customer care keeps the customer informed about the progress of their delivery; enables customer tracking and can even be used to correct failed deliveries.

Customer Care Benefits

Improves customer service through quicker response times and more up to date information

Visibility of 'despatch to delivery' across multiple carriers through one web screen

Reduces call centre costs by quickly and conveniently accessing information

Enables proactive customer contact, turning failure into success

Produces management reports to monitor carrier performance

Improved first time delivery performance through accurate SLA reporting and management.