MetaPack connects retailers to all UK parcel and express carriers and gives you the ability to manage your entire home delivery operation. Through its intelligent streaming functionality, MetaPack allows goods to be despatched using the most suitable network, depending on customer delivery requirements, the type of parcel and the carrier or own fleet operation best able to deliver it.
MetaPack enables retailers to significantly improve their direct selling and home delivery service by providing a choice of delivery options that improves customer satisfaction and reduces operating costs.
MetaPack has significantly improved customer care for the UK's largest on-line retailers by keeping customers up to date on delivery progress and by keeping all parties to sort out failed delivery.
MetaPack's Software:
- Provides parcel allocation, despatch execution and carrier integration
- Improves 'first time' delivery success and 'total cost to serve'
- Provides end-to-end visibility and tracking
- Provides e-mail and SMS customer care
- Reduces carded and failed deliveries
- Improves curomer service and encourages repeat purchases
- Improves own fleet operating costs
- Manages deliveries from third party suppliers
- Reduces the cost of your returns network
MetaPack already helps retailers deliver more than 25 million orders a year.