Nightfreight Specialist furniture handling
Quality of service, customer satisfaction and supply chain efficiency, these are essential considerations for furniture companies when it comes to specialist distribution of high end goods.
Whether it's a walnut dining table, a priceless antique or a luxury leather suite, these products require the very best in specialist handling, and equally, a service that reflects the image of top brands.
They are typical examples of the hundreds of precious, bulky consignments that industry leader Pacemaker delivers into the home every day, UK-wide.
Working with top furniture manufacturers and retailers for over 25 years, the difference with Pacemaker is that delivering products is only part of the process.
This is a dedicated, superior 'white glove' service that expertly manages everything for the furniture client - storage, checking, repackaging, delivering and assembling in the home.
Crucially, all items are delivered by skillfully trained two-man crews - experienced drivers who know how to handle and assemble large items to the highest standard.
Not only are they experts in specialist delivery, they are also highly trained in customer care, so they always represent the client in the most professional manner.
Indeed, some of the country's leading manufacturers, retailers and home furnishing e-tailers choose Pacemaker because they can depend on the 'crème de la crème treatment for their customers.
It is a sophisticated operation where reliability and efficiency are key, says Martin Smith, director of Pacemaker.
"This is a complex single-source home delivery operation, from the moment we receive furniture into our 200,000 sq ft purpose designed warehouse, to the point where we deliver and assemble in the home.
"So if goods arrive from abroad, every item of furniture is expertly checked by our trained staff, and repackaged and reworked if necessary, so it meets the highest standard of finish and presentation when it is delivered to the customer."
What makes Pacemaker's service exceptional is they even have their own in-house cabinet maker and upholsterer to rework any item that needs special attention at the company's dedicated distribution depot in Southall, London.
Booking in the delivery appointment with the customer is expertly thought through too, so every part of the delivery process runs smoothly.
"As well as arranging a 3-hour delivery window, we carry out a full assessment with the customer to evaluate any special requirements that need to be considered in advance.
"For example, if a window needs to be removed or doors need taking off to receive goods into the customer's room of choice, we will ensure this is properly attended to.
We'll even remove and dispose of old furniture.
"Our aim is always to deliver a great customer experience that enhances the reputation of our clients," added Mr Smith.
All stock is uploaded to Pacemaker's advanced technology system so clients have access from anywhere in the world.
Customers also benefit from a warehouse management and bespoke administration system that can be adapted to customer specifications and made available at their premises.
Pacemaker is part of national delivery network Nightfreight, which is unrivalled in the combination of services it offers business customers.
From single parcel express and non-standard freight, two-man shared user home delivery nationwide (Deliver2home), specialist warehousing, handling and installation 'white glove' service (Pacemaker) to dedicated contract logistics - customers can take advantage of unique shared benefit solutions.
Established in 1984 and with 52 depots nationwide, the company culture is driven by personal service values and imaginative, technology led solutions.
Its wide ranging client portfolio ranges from SMEs to top household brands including Natuzzi, Habufa, House of Fraser and John Lewis.