Lighting-Direct: Automating the routing process to improve efficiency
The Challenge
Lighting Direct ship significant volumes of parcels through a centralised despatch hub where they had to decide manually which carrier service to use, by weighing, sizing parcels and then work out the optimum route by referring to tables. They wanted to improve efficiency by automating the process and at the same time introduce additional carriers that would increase their delivery options.
The Solution
MetaPack DM was introduced to provide automation for all shipments. The software has saved both time and money by automatically allocating the shipment based on its individual profile, ensuring that the correct route is chosen every time. Busy times are no longer an issue; additional pack benches can be opened as the software allows for all carrier stationery to be produced from any printer. The software has also allowed for the introduction of additional carriers without the need to change or disrupt the process in the warehouse. An added benefit has been within the customer care team, who can now access all shipment information from one screen irrespective of who distributed the goods, this has allowed for a quicker response to every deliver query.
"The MetaPack DM solution enables us to give our customers a better service and avoid problems happening in the first place. We can now work with additional carriers that will enable us to give our customers more delivery options, and thereby more convenience
"Since using DM we have also saved time and money by keeping all our shipping documentation in one place whilst still using various carriers. The software has helped us by saving time deciding which carrier is the most economical for each parcel that we despatch. Due to the centralisation of all our shipping information Tracking and POD’s can be found almost instantaneously as we do not have to search through various carriers tracking to establish how we sent a parcel, it is all there in one place. I do not know how we managed before DM."
Gary Berg, Managing Director
