Hermes Launches PIN-Protected Home Delivery

Hermes has introduced a PIN-protected proof of delivery solution to reduce risk and provide added peace of mind to consumers with high value purchases. It is part of an enhanced range of signature options that are now available to retailers and is thought to be the only password-based POD service of its kind currently available in the UK. 

The secure four-digit PIN will be generated by the retailer and communicated to the consumer. The encrypted data will then be sent to Hermes’ mobile communications system and onto 7,500 couriers via handheld terminals, so the recipient can securely validate the delivery. 

There will be three levels of signature service available that are suitable for home delivery solutions requiring a 100 per cent signed for service. In addition to the PIN option, retailers will also be able to select a household only and household or neighbour service, ensuring that all parcels obtain a signature on delivery. 

Jon Tobbell, Commercial Director of Hermes in the UK commented: “Around 70 per cent of our deliveries already obtain a signature on delivery with the remainder left in an appropriate safe place. However, there is some demand for a 100 per cent signed for solution, so this latest enhancement to our service will provide the necessary levels of security based on precise customer requirements.”