Client Testimonials
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"There were so many benefits that MetaPack brought to the table that we couldn’t do all at once. We have experienced benefits to customer services by selecting carriers with appropriate tracking capabilities and providing the tracking codes directly to the customers, reducing the number of customers emailing in. Being able to offset the cost of selecting carriers with the tracking capabilities with the savings we make in the initial carrier selection also greatly improves the level of customer service we are able to provide enabling us to be more proactive.” Stuart Hill, Head of Customer Logistics, asos “Even the best shopping experience can be totally negated by a bad delivery experience. With MetaPack, our delivery options are significantly better.” Nick Robertson, CEO, asos |
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"The benefits we’ve gained from using MetaPack have been invaluable. It has allowed us to streamline our process and in turn offer our customers a more structured service. Implementation of the software was seamless and caused no disruption whatsoever, another example of the simplicity of the system. MetaPack is the perfect answer for all Maginus customers.” Richard Langman, Operations Director, Auto Styling |
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"MetaPack has played a crucial part in our continued growth in our online businesses. It has enabled us to increase our productivity dramatically and helped us give our customers an improved level of customer service. This in turn has helped us increase the level of returning business.” Les Sandys, Network Administrator, Brewers |
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"With MetaPack in place we can now process our orders through one system. It has saved us a lot of time. Using MetaPack to calculate the volumetric weight of our goods, we know that it is going to go out with the correct carrier. We are looking at ways we can introduce MetaPack into other parts of the business." Paul Chapman, Project Manager |
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"We’re extremely happy with the service provided by MetaPack. So much so, we won’t consider taking on a new carrier unless they’re integrated with them, or have the intention to do so.” Damian Scarlett, Managing Director, Cloggs |
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"As Cox & Cox continues to grow, we needed our IT systems to reflect that. Installing MetaPack has meant we’re now able to allocate deliveries automatically, eliminating any manual allocation. This has reduced any opportunity for human error and has allowed us to concentrate our resources in dealing with our additional volumes." Rod Taylor, Director, Cox & Cox |
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"Last mile delivery offers strategic advantage and I believe MetaPack is the leading solution in this area". Gary Arthur's, IT Director, Comet
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"MetaPack is helping us offer our customers a range of delivery times and dates that are convenient and suit different lifestyles" David Seeby, Distribution and Supply Chain Manager, Dixons |
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"I've been impressed with MetaPack from the beginning. The setup was made relatively easy and the after sales support was very helpful. As a small business I was worried that we might be swept under the carpet, but the team were always there to offer assistance. I’m very happy with my decision to choose MetaPack as it’s definitely saved us time, money and makes our order processing more efficient and professional and has helped DoctorCarParts to improve our customer service. Moiz Adamjee, DoctorCarParts Proprietor |
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"Metapack has given us complete flexibility in carrier selection and allocation and manages all of the complex interfaces as part of the offering. We can now introduce new services, such as "Next Day" in a matter of hours. The product's tracking capability is comprehensive and easy to use and has become the common window into the vast amounts of despatch data across the enterprise and best of all the implementation process from feasibility through to user sign off took less than 4 weeks with minimal set up costs " David Earl – Business Systems Manager |
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"We’ve been using MetaPack for some time now and are extremely happy with the service we receive. MetaPack were the obvious choice when looking at streamlining our dropship service. The system has allowed us to allocate our time more productively, reduce and manage costs, and provides us with a greater level of flexibility with our delivery options, but most importantly it has given a greater level of visibility which enables us to continue to provide a consistently high level of customer service." Jon Asbury, Multi-Channel Development Manager, Halfords |
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"Online retail is seen as a key engine for growth, and MetaPack has given us a complete level of visibility that allows us to consistently offer our customers a proactive response. We’re now in a position to offer more delivery options, as we believe it is an opportunity to distinguish ourselves from our competitors. The flexibility MetaPack offers us to execute change is important. MetaPack tests the concepts of delivery performance with re-writing the data” Mark Russell, Head of Operations, House of Fraser |
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"I knew MetaPack was the product for us when I saw it was fully integrated with all the major players in the carrier industry. It has saved us a huge amount of time and we’re able to monitor all our deliveries and costings through one system” Jon Marks, IT & Business Development Manager, Invent Solutions |
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"MetaPack ensures we have the operational flexibility to manage our customer's expectations and keep "where is my order?" enquiries to a minimum. Not only was this crucial at peak times but it will also allow us to easily introduct new product ranges going forward". John Adderley, Director of Distribution, Jessops.com |
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"MetaPack have been a great company to work with on this project. Everything worked right first time but even so I was surprised that it all moved so quickly. Normally moving information between systems requires the involvement of the IT team and lots of integration. This project avoided all of that. We got a great result in record time. A good job, well done." Dan Finnegan, John Lewis Partnership Manager of Customer Delivery |
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"I’ve been very pleased with the MetaPack product. The time it has saved us on a day-to-day basis has been incredible. We can now process our orders in no time and get on with all the other important things needed to run a business.” Nigel Thompson, Proprietor, Lakeland Flyting |
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"The MetaPack solution enables us to give our customers a better service and avoid problems happening in the first place. We can now work with additional carriers that will enable us to give our customers more delivery options, and thereby more convenience. "Since using MetaPack we have also saved time and money by keeping all our shipping documentation in one place whilst still using various carriers. The software has helped us by saving time deciding which carrier is the most economical for each parcel that we despatch. Due to the centralisation of all our shipping information Tracking and POD’s can be found almost instantaneously as we do not have to search through various carriers tracking to establish how we sent a parcel, it is all there in one place. I do not know how we managed before MetaPack." Gary Berg, Managing Director, Lighting Direct |
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"The MetaPack Delivery Management Software offers us the flexibility to select from the range of delivery services offered by CML, streamlines our reporting and improves the communication with our customers.” Kate Smyth, Head of e-Commerce, LK Bennett |
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"MetaPack reduced the volume of inbound calls to our customer service team almost overnight thanks to the automated tracking e-mail it sends to our customers. This functionality will help us cut costs in the long term and improve the service we offer our customers. MetaPack is by far the leading delivery solution and their client list reinforces this, it is one of those enhancements that we now look back on and wonder how we ever coped without it." Chris Jennions, Internet Sales Manager, Liverpool FC |
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"MetaPack has completely altered our despatch operation from a long winded manual one to a slick, one scan automated process. All labels come from one system to a common label format and all at the scan of a barcode. What could be simpler! I firmly believe that we would not be able to handle the amount of orders that we have now without the MetaPack system in place and I have full confidence going forward that as we expand, the system is reliable and is able to grow with us. I cannot recommend MetaPack highly enough, they have provided us a first class operation and service.” Ian Dade Business Development Director. Meads |
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"Considering the size and complexity of the M&S system and operational platforms, a truly fantastic result to introduce a new International Channel in 26 weeks. Also commercially rewarding that we know each order is being dispatched with the lowest carrier cost possible and we are consistently meeting our promise to the customer." Dan Finnegan, GM Operations Manager, M&S
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"We decided to go with MetaPack rather than duplicate our B2B system because the majority of our direct customers are not WMS-led, and even those that are, do not have direct links to any carriers’ systems. MetaPack was able to be directly linked to our website platform, and has a number of advantages, most notably, it removes and automates the packers’ decision about which carrier and service to use, so leading to reduced error and costs, and secondly automates the production of the carriers’ label. When you are dealing with hundreds of small orders per day, the ability to default to the most cost-effective shipping and accurate carrier-label production, and the ability to maximise daily throughput by reduced ‘pack time per order’ become very important. We are very happy with the performance of the system so far, and the reliability of MetaPack as a web-based system has been excellent." Guy Edmondson, DC Manager, Pentland Group |
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"MetaPack has provided affordable access to a professional despatch system. It has speeded up our fulfillment process and has allowed us to have a much more scalable despatch service" Rory Wiggin, Managing Director, Pocket Media |
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"We’re very happy with the service provided by MetaPack, and the automated process has lead to better carrier allocation and more efficient work processes.” Stephen Leung, Group Manager of Order Fulfilment Management, Purely Gadgets |
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"We use MetaPack, and I can’t sing its praises highly enough. The pressure on retailers to provide useful information to their customers is always growing, and MetaPack have provided the solution. As we add additional couriers, it’s easy to see how much of a time saver MetaPack can be. It also removes the chance of any errors at the pack bench as the most appropriate and cost effective service is automatically selected. When we have additional services to choose from this will prove even more beneficial. All in all, a great product that lives up to the hype, I have yet to come across anyone with a bad word to say.” Sam Docker, Proprietor, Princess Vintage |
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"MetaPack has helped us to make a giant step in offering our customers a professional and efficient after sales service, and has enabled us to revolutionise our tracking. In turn this will reduce our ‘where is my order’ calls and increase our order output. Not only is MetaPack a fantastic product, the service is great too. It’s a real pleasure to deal with everyone there." Michael Hayter, Operations Director, Route One |
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"By giving carriers the parcels that they can deliver best, Screwfix Direct will enjoy reduced carriage costs and enhanced customer experience". Chris Pearce-Ramwell, Director, Screwfix Direct
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"Implementing the MetaPack system has meant that the progression from order through to carrier service allocation and dispatch is seamless. The time saved in auto allocation is tremendous, and we are able to offer a much wider range of services to our customers." Robert Russell, Shudoo Proprietor, Shudoo |
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"As soon as we saw what MetaPack can do, we knew it was the system for us. The time it has saved us has been invaluable. It’s so easy to use and we’ve seen a reduction in our inbound customer services calls now that the tracking email is in place. We can’t imagine despatching without MetaPack” Roger Usher, Partner, Simple 2 Trade |
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"We understand the importance of delivery in the online offering and therefore enlisted the services of MetaPack to ensure we got it right. We pride ourselves on offering clear and detailed postage information and despatch all orders within one working day. Having all our despatch information in one system and the ease of allocation (automatically sorting parcels according to weight and location) has made it possible for us to give our customers the first class, speedy service they deserve.” Nick Gill, Director, Surfing Hardware |
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"We were impressed with the MetaPack system from the onset. The time it has saved us has allowed us to use our resources more efficiently in growing our business. The tracking information has ensured that our customer service teams are always proactive.” Jill Morgan, Managing Director, Sylvester Oxford |
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"Choosing MetaPack has been one of the best decisions we’ve made. Not only has it revolutionized our delivery process, it’s had a positive effect throughout the whole warehouse. Working with the MetaPack solution has moved our company forward immensely, saving us both time and money. It really is a no-brainer!" Andrew Train, Managing Director, Tackle Discounts |
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"MetaPack was the only solution I was looking for. We needed the flexibility to select different carriers without having to do all the background work in house. Watching our development team in Canada work with the MetaPack guys is testament to how easy it is to set up. MetaPack has not only given us flexibility but they have saved us money too.” Thomas Parrott, Managing Director, Thane Direct |
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"We had set up our in-store management systems and required a despatch solution. We heard about MetaPack through Citrus-Lime. MetaPack have provided us with a system that is so easy to use and has saved us a huge amount of time." Joseph Cowan, Operations Manager, The Climbers Shop |
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"The beauty of the MetaPack system is the sheer simplicity of it. The support I received from the team at MetaPack during the implementation was fantastic. I’m thoroughly impressed with the way it has improved our process, saving us time and money. The main benefits for us have been the email functionality and tracking. Introducing these functionalities has enabled us to offer a consistent level of proactive customer care." Stuart Pedley, Director, The Sport Depot |
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"Since we’ve joined MetaPack we’ve seen you grow substantially in that time. We like the fact you deal with companies from 5 to 5,000 people. There are lots of types of software out there, but MetaPack has set the benchmark. MetaPack is creating a buzz within the industry and it’s a name I hear a lot. I’m extremely happy with the software but I believe I’m only using a small portion of it and can’t wait to see what it else it will have to offer." David Epstein, Head of eCommerce. Watch Warehouse |
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"We’re really pleased with our decision to implement MetaPack. It has saved us a lot of time and has enabled us to positively enhance the service we provide our customers. We’ve been able to streamline our whole order to despatch process and are now experiencing the benefits. We’re very happy with the service we receive from the MetaPack team and we think the product is superb." Sean Murray, Operations Manager, White & Bishop |
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"MetaPack has alleviated a lot of time constraints and has allowed us to use our resources a lot more productively. Being able to access all carriers through one simple easy to use interface has streamlined our despatch completely. The reporting functions have proved extremely helpful to us when monitoring despatch, particularly the weekly despatch report. We’ve really noticed a massive benefit having MetaPack on board.” Dean Heatlie, Operations General Manager, Wickes |
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