MetaPack help Asos meet their growing demand with minimal disruption to processes

Forging the way in delivery management and innovation for one of the biggest online fashion retailers, improving their delivery, offering customers wider options and better customer service.

MetaPack helps Asos to care for customers throughout the delivery process

Customer care is often an afterthought in the logistics process, but is a vital element in distance selling. MetaPack allows complete visibility throughout the delivery process all on one screen so that Customer Service representatives can have quick and easy access to delivery data when an enquiry is made. In any event with the automatic email and SMS updates companies such as ASOS have experienced a marked decrease in the number of WISMO calls.

Asos deliver internationally with MetaPack

Understandably, forward thinking companies in e-commerce are now looking to widen their market and expand distribution overseas. This, however, brings with it a number of complications in terms of the delivery-end of fulfillment. MetaPack can simplify this process.

Asos dynamic delivery options

As delivery options became more specialised, ASOS.com were dissatisfied with the traditional ‘static’ management of delivery options, i.e. offering everyone the same options and noting service limitations by postcode somewhere on the website. Read how MetaPack help them provide their customer with dynamic delivery options.

Simplifying Delivery with through MetaPack with the Maginus integration

Auto Styling's long and laborious despatch process was significantly improved through their use of MetaPack and made easier through the automatic integration with their Maginus OMS.

C Brewers use MetaPack APIs to allocate

Moving from a labour intensive manual process of despatch, MetaPack provided the seamless integration between their own system and their carriers. Now orders are automatically allocated to the most efficient carrier and as a result C Brewers have seen productivity rise by 100%

Handling Volumetic deliveries for Brookbank Canoes

Owing to the size of goods despatched by Brookbank Canoes and Kayaks, weights needed to be calculated volumetrically. The dimensions are entered and MetaPack calculates the volumetric weight and allocates to the best carrier, automatically producing the label and the international documentation where applicable.

Automating carrier selection and monitoring carrier performance

By automating the decision on carrier allocation, Childrensalon has significantly reduced their carrier costs. Handwriting documentation has been eliminated as MetaPack produces all the necessary labels through one system to one printer, irrelevant of carrier. Childrensalon are now also able to complete periodic reviews on carrier performance and ensure their service remains at the highest possible level.

Harnessing carrier capabilities by managing multiple carriers through MetaPack

The online clothing and apparel market is the place to be at the moment, and Cloggs is just one of the many companies reaping the benefits. With more products going out the door they needed a more efficient way to handle the delivery process. They realised the competitive advantage they could gain by offering more tailored delivery options and lower delivery costs but didn't know how to achieve it.

MetaPack creates a black box function for seamless integration

Cox and Cox was established in 2001 by two friends who wanted to create a catalogue full of unusual and beautiful yet practical products which were not easily available from the general marketplace. Seeing their catalogue business grow they realised they needed to streamline their incredibly manual despatch process and reduce human error.

Dixons Group and MetaPack CarrierLink

Dixons, leading consumer electronics retailer wanted to bring more automation to their supply chain, achieve greater efficiencies in the warehouse and improve throughput and capacity.

MetaPack provides a Multi-carrier solution for a multi-channel retailer

Doctor Car Parts are making the most of internet technology by selling across channels; eBay, Amazon and their own website. They use ChannelAdvisor to manage the sales across the sites but found it difficult to then coordinate the deliveries. That's where MetaPack came in.

Festive Lights: Removing manual input, increases order output

Working in alliance with Exact Abacus and Lost Ferrit, Festive Lights found that the addition of MetaPack completely automated thier processes seamlessly. In addition, Festive Lights are using MetaPack’s Rapid Print functionality, which allows them to scan the barcode included in the pick note, automatically printing the relevant label, removing any mix-ups.

One carrier integration system, one solution

Golfonline.co.uk created APIs linking their front end system into each web based carrier management system which removed the element of manual intervention, but was still proving cumbersome working with numerous different tools, systems and procedures, as well as the time and resource taken to develop each API in the first instance. Through MetaPack’s integration into all the major carriers within the UK GolfOnline.co.uk immediately saw how they could reduce the numerous systems and processes currently in place.

Gorgeous Shop: Automated despatch improves customer service

Moving from an overly manual and error prone system, the introduction of MetaPack has removed nearly all manual intervention, the possibility for human error and has reduced labour hours by 34% which enables the team to concentrate on picking and packing. Gorgeous Shop has also implemented tracking email functionality, where emails including a tracking number with a link to the relevant carrier’s site are sent out to each consumer at the point of despatch. As a result, they’ve seen their inbound delivery enquiries reduce and have seen the time take to resolve all other queries reduce by 32%.

Halfords avoid the pitfalls of Drop Ship through MetaPack

Direct ship — where suppliers deliver direct to consumers — makes sense for all concerned, keeping retailers’ costs down while allowing a broad offer. But such practices must not be at the expense of good service which is one of the biggest pitfalls. Halfords has managed to keep control of how their delivery is handled as well as having complete visibility throughout the process, enabling effective customer care.

MetaPack enables Halfords' click and collect service

Using the existing MetaPack Supplier Direct function, ‘Free Delivery to Store’ was introduced into the Halfords process without any additional implementation, resource and costs.

MetaTrack enhances customer service offering

Harrod Horticultural have seen a massive reduction in incorrect carrier selections as all their carriers are now automated through the one delivery management system, resulting in a 5% cost saving as well as a better use of resources. But most significantly, was the introduction of MetaTrack. MetaTrack allows customers to access tracking information provided by the carriers in ‘real time’ as well as historical data.

House of Fraser move their fulfilment in-house with MetaPack

House of Fraser found that their outsourced method of fulfilment wasn't suiting their needs with and creating a lack of visibility and control. They therefore decided to move this function in-house but realised the difficulties this would cause such as carrier integration. Using MetaPack solved this for them.

MetaPack help HIS Textiles automate, streamline and reduce costs

HIS Textiles are a family run business supplying home textiles and accessories to wholesalers, retailers and direct to the consumer. With their growing orders they needed to automate and scale the delivery process, which involved managing both their own fleet, and their external carriers.

Carrier integration made easy for multi-channel e-tailer

Invent Solutions were selling their goods through a multi channel strategy; their own websites and eBay stores through ChannelAdvisor and were looking to bring more carriers on. MetaPack made this process simple for them.

JD Sports - Multi carrier network broadens delivery offering

With the online business growing at rapidly continuous rate, JD Sports wanted to remain as a market leader and offer their customers the range of delivery options they knew they wanted as well as entering into the European market. Neither was possible with the current despatch process in place. Taking into consideration the time, money and resource to integrate a large retailer into a bespoke carrier management system, decisions to change carriers cannot be taken lightly or executed quickly. That's why, when JD Sports saw MetaPack's established multi-carrier network, they knew it was the solution they were looking for.

MetaPack helps John Lewis

John Lewis was delivering many larger products to their Customers homes via their stores. It made more sense to deliver the same products directly from the central distribution warehouses. John Lewis wanted to use two carriers and print their labels from one printer in each of the five warehouses. At the same time, they wanted to be able to track the progress of the delivery, from the store via the Customer Care Team.

MetaPack saves Lakeland Flytying time

After experiencing rapid growth, Lakeland Flytying realised that they could no longer rely on their time-consuming manual processes. Along with their order management system Citrus-Lime, MetaPack solved this problem for them.

MetaPack helps LK Bennett achieve flexibility in their thirds party logistics

LK Bennett, the well known and expanding clothing retailer operates out of a third party logistics company and has now been added to the lengthening list of fashion retailers choosing our delivery management software. By introducing MetaPack they were able to harness the capabilities of all the available carriers, improving and reducing the cost of their deliveries.

MetaPack helps Lighting Direct automate routing process to improve efficiency

Lighting Direct ship significant volumes of parcels through a centralised despatch hub. They had to decide manually which carrier service to use, by weighing and sizing parcels, and then working out the optimum route by referring to tables. They wanted to improve efficiency by automating the process at the same time introduce additional carriers that would increase their delivery options.

Liverpool FC scores with MetaPack

The main focus points on where Liverpool FC saw MetaPack could help were: improving customer service, increasing productivity and introducing a scaleable solution. MetaPack were able to accommodate all three. The new process has improved productivity dramatically especially during the all-important key trading times. In addition to this, the introduction of tracking emails has seen the inbound ‘where is my order’ calls reduce by 50%

MetaPack assists Third Party Logistics company

When bringing on new customers, Meads can now offer them use of their MetaPack system. All are given the choice of implementing their own carrier contracts, but in most instances customers choose from the large range of carriers and services offered by Meads which are all operated through MetaPack.

Pentland Brands - Entering the B2C market with MetaPack

Pentland house some of the hottest labels on the market such as Speedo, Boxfresh and One True Saxon. They wanted to get rid of the old manual ways of desptaching through carrier systems and expand their delivery options to the Consumer, using different methods of order import.  This was needed at the same time of launching new web sites and introducing new warehouse processes and was achieved through using MetaPack.

Gaining multi-channel, multi-carrier efficiencies with MetaPack

Pocket Media have realised the advantage of selling in numerous market places such as eBay, Amazon and Pixmania as well as using four different carriers in order to gain the efficiencies of each, by giving them the traffic that matches their core competencies. But managing this was cumbersome and inefficient and so they needed a delivery management system in place.

MetaPack despatch solution for eBay seller

Many retailers are now making use of the selling platform eBay. Whether it is for starting out, reaching new markets or selling off old or surplus stock, it has proved popular with large and small retailers alike. However, as with most platforms it fails to automate and streamline the despatch process.

Purely Gadgets reduces human error through MetaPack

Using multiple carriers put pressure on their customer services teams and operational staff increasing the likelihood of human error and unhappy customers. The need to automate and economise their growing delivery function brought Purely Gadgets to MetaPack.

MetaPack help Route One increase order output by 150%

With their improving sales volumes, towards the end of last year, they decided to upgrade their ecommerce systems and MetaPack was on the list. Their chosen ecommerce system was MUSE by Snow Valley. Snow Valley is one of the many ecommerce systems fully integrated into MetaPack meaning that the automatic data transfer insures a completely seamless process from customer’s shopping basket all the way through to receipt of delivery with minimal manual intervention.

Multi-carrier platform ensures contingency

During the Royal Mail strikes, Roman Originals found themselves in a difficult position as they relied solely on Royal Mail to deliver their orders. They soon realised that they wouldn't be able to integrate to a new carrier and be in a position to ship in such a short time period therefore leaving them unable to meet their customer promise. Based on this and receiving feedback from their customers requesting a wider and speedier range of delivery options including tracking and international services, Roman Originals felt it was time to assess their delivery offering.

Order Tracking made simple through MetaPack

In order for Seriouslystores.com to resolve tracking enquiries they would go into each individual order to check the consignment details which they would pass on to the customer, who would then have to check the carrier’s site themselves. Not only did this method put additional pressure on resources their customer service promise suffered as a result. MetaPack's Meta-Track has not only allowed their customers to track their orders themselves but improved the way customer services can answer those that still do enquire.

MetaPack helps Shudoo increase delivery options

Shudoo are a growing business. This growth has meant that their product range is now much more varied. As a result they needed to add carriers and services to their delivery portfolio, enabling them to meet the supply and demands of their customers.

MetaPack simplifies delivery

Simple2Trade needed an updated delivery system to replace their manual 'copy and paste' method. This method also provided them with little to no visibility and increased the probability of human error. By using MetaPack they solved these problems and more.

MetaPack manages multiple warehouses through one system

Multiple warehouses have always provided a logistical challenge, especially when there are irregular volumes with varying parcel sizes moving through them requiring multiple carriers. Supplyant approached a number of companies seeking a solution, but found it proved too complicated to seamlessly push an order through to multiple locations and immediately produce a label.

MetaPack sets up remotely as Surfing Hardware manage their own APIs

Being based in Cornwall, going online was an obvious choice for Surfing Hardware but some of their sports equipment required the use of specialist couriers. They needed a solution to manage their deliveries, but one that could be set up easily and remotely, owing to their location.

MetaPack helps Automate manual processes and reduce paperwork

Sylvester Oxford are suppliers of small furniture items, accessories and gifts. With their growth they soon realised that the current pack bench process was taking up valuable time and resources, and that they needed to look at options to improve efficiency. The main time constraints were the manual allocations and the completion of the paperwork for each carrier.

MetaPack and ChannelAdvisor provide complete and seamless despatch

Technology Solutions were selling across a number of platforms, using a semi manual despatch process. Each platform was using different methods and pricing, and trying to maximise profits whilst maintaining a high level of customer service had been difficult at some points. Through the help of MetaPack and our eCommerce partner ChannelAdvisor they now have a completely automated and seamless despatch process.

MetaPack reduces costs and increases turnover

Online retailer Tackle Discounts, who went live with MetaPack’s delivery management system last year and have reported a 30-40% increase in turnover and a 15% decrease in delivery costs since using the software.

Thane Direct use MetaPack for multi-carrer with no integration

Thane Direct is one of the leading suppliers of infomercial goods. Initially they used a single carrier which had been linked to their in-house system. They realised the inefficiency this caused, and the advantages they were missing out on by not using a multi-carrier approach. MetaPack solved this without the added development time and cost.

Managing delivery through a number of channels and automatic label printing

Operating through a number of channels, The Bling King was finding it difficult to manage and process orders from all the different sites and marketplaces. It was laborious, time consuming and there was always the chance that orders could be neglected. Deliveries sent on special services had to be hand written also impacting on time and resources. Subsequently, it led to potentially labeling the goods incorrectly and not looking particularly professional. MetaPack fully integrated into their ChannelAdvisor system to solve these problems and discovered additional features such as the tracking emails became invaluable to their business.

The Climbers Shop get a multi-channel despatch solution

Multi-channel logistics underpins a true multi-channel offering.   Today’s shoppers want to browse and buy the widest range of products that a merchant can offer from any point-of-order, for example, store, internet or catalogue.  At the same time the customer must experience consistent and high levels of service with maximum convenience. MetaPack delivery management solutions make a significant contribution to this reality.

MetaPack automates processes with ChannelAdvisor middleware

Formerly, The Sport Depot would take the sales report produced by ChannelAdvisor and manually populate the consignment data into the relevant carrier system. This method was not only time consuming and costly, it also had a huge impact on resources particularly during peak times.

Tobar: Training staff for peak

The increased speed of the MetaPack system has allowed order output to increase, thus removing previously experienced bottlenecks.  Training times have alsobeen reduced; it now takes approximately only one hour to teach someone to use the system competently. Along with this, increased accuracy has been achieved as all deliveries are now automatically allocated to the correct service and carrier based on pre-defined criteria, so Tobar are no longer incurring additional costs due to incorrect allocation. 

Actinic & MetaPack: complete eCommerce

Ultra Glow were one of the first Actinic customers to go live on the MetaPack Delivery Management system using the Mole-end software for seamless integration.

Watch Warehouse - Matching the standards while reducing loss

Since launching their website as a separate entity from their initial eBay shop, WatchWarehouse.co.uk have seen a rise in sales which made it impossible to continue with their manual process of despatch, which was already causing them losses. They recognised MetaPack as setting a benchmark in the delivery industry and wanted to improve their processes while upping their standard of service.

White and Bishop - Simplifying the despatching process

White & Bishop were experiencing the pitfalls of using a manual despatch process. Using a parcel carrier as well as Royal Mail, they were working with a method that was labour intensive.

MetaPack solves Wickes' carrier problems

Wickes' particular headache was the heavily manual process of allocation and despatch. So too was the inability to efficiently store and access consignment data and being tied in to carriers.

Retailers gain with wide range of services on offer

Logistics company 3P Logistics, with customers such as Morrisons and The Fashion Hut, are able to speed up their despatch processes and improve the range of delivery services offered,the benefits of which are passed on to their retailer and B2B customers.