Customers
MetaPack is proud to be working with most of the UK's leading retailers. What follows are examples of where MetaPack has provided delivery management services to retailers who pride themselves on efficiency, quality and good service (from 2006 onwards). There are also case studies and testimonials that support MetaPack's claim to be the leading provider of multi-carrier solutions.
Watch this list grow, with the ever increasing number of companies who have realised the benefits of using MetaPack.
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Aspace sell children’s furniture though three channels: on-line, catalogue / phone and in store. They are using file import to get their orders in to MetaPack for all three of those channels. They print and pick two days in advance: Day 1 – orders allocated labels printed, Day 2 – items picked, Day 3 – Orders despatched. |
13/08/2010 |
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Oki Ni are a part of a Four Marketing and another Venda partner on the new middleware. Although Oki Ni are currently only using MetaPack in their warehouse they are hoping to eventually do a full rollout into the rest of the Four Marketing operation which specialises in distribution of high end fashion goods to high street stores.Oki-ni are taking advantage of rapid print from a barcode on warehouse pick slips to retrieve labels and UPS returns a Generic Label as a signal that the order needs further action. They are also the first to take advantage of a new Venda Middleware feature that checks for Ready to Manifest consignments and uses this as a trigger to take credit card payment prior to carrier collection. |
11/08/2010 |
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Fuel Sport are another retailer to add to our growing list of Magetno users. They registered a while ago and the account has been ready to go live, solely waiting on the new website being confirmed as ready. The account set up was straight forward, again using ‘productmatrix shop apps’ as their shipping method extension. These apps offer the retailers precise front end shipping options though the use of an easy to set up matrix. They ship out of a 3PL, CLF logistics through ParcelForce and Royal Mail. |
09/08/2010 |
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LSI are integrated to MetaPack through Promoserve. MetaPack has been put in place just in time to be able to handle the volumes of their recently won large contract with a multinational corporation. They are using DHL International services, CityLink and soon to integrate ParcelForce. |
09/08/2010 |
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Fantronix use ChannelAdvisor to import and allocate their orders. This was a straight forward integration with only two shipping classes (2 service groups). They are currently only directing one website to MetaPack at the moment, with 3 more expected next week. They use FedEx and Royal Mail with most of their orders going through FedEx. |
04/08/2010 |
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Fit Flops are the second company working with MetaPacklogistic partners Red Prairie and DHL Supply Chain. Using just one carrier and very similar parcel types, thier advatages will come from the automated allocating and label printing. |
03/08/2010 |
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MKP Storage invested heavily in thier WMS last year but were dissatisfied with its capabilities. MetaPack really automates their process saving hours a day re-keying data into various webscreens of different carriers. |
02/08/2010 |
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Press Play took advantage MetaPack's ability to deal with multiple warehouse setups which has enabled them to separate all 22 of the clients in their fulfilment house into an individual warehouse each. This also allowed them to provide separate pricing and different service allocations based on the individual clients requests. They are using a mixture of ChannelAdvisor Middleware and File Import to create and allocate consignments. This combined with Rapid Print should allow their warehouse operations to smooth out from a multi screen environment to a single screen pack area and more parcels out the door. |
02/08/2010 |
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Debenhams Direct work with logistic partners Red Prairie which operate a black box integration, and then makes use of the Append Parcel call at the pack bench to add items to the order. The continued use of the Rapid Parcel Print via URL sees labels printed as and when required for an order regardless of where the other parts are in the pick cycle. |
29/07/2010 |
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Ajvani Shoes use ChannelAdvisor to import and allocate orders. They have a retail shop in Manchester Arndale and sell online through eBay. This has really automated the e-tail side of their business saving them hours on copying the addresses. |
29/07/2010 |
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Leaf International are a webstart up which adds to their retail side of the business. They will be using a file import but at the moment are manually creating consignments. |
29/07/2010 |
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Rare Fashion use the Magento middleware and supply both direct to consumer as well as into shops. At present they only use two carriers but are looking to increase their carrier base as allocation becomes much simpler with MetaPack. The use of service groups will also enable them to enhance their website service offerings. They will also use Rapid Print to speed up the dispatch process. |
26/07/2010 |
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Figleaves.com have built an integration that utilises MetaPack as a black box, where they scan an order at the bench, it finalises it on their ‘COM’ system and then creates the consignment in MetaPack. From there the label image is called back and placed on the Invoice. This allows them to print a single piece of paper with all the details of the order and delivery, including returns label. |
26/07/2010 |
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Past Times use Venda for their order management system and have a full integration into MetaPack. The ability to use rapid print from barcodes on pick slips means that they can utilise all of their pack benches as multi carrier dispatch areas, where as previously they were limited to the individual carrier machines to get the appropriate label. |
16/07/2010 |
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EcoCharlie are a web startup who use the Magento middleware to link their order management system with MetaPack, along with an extension allowing an easier configuration of service groups. |
10/07/2010 |
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Gift Library use MetaPack partners Snow Valley at their web front end and are manually allocating consignments. |
01/07/2010 |
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Tooled Up now use three carriers with MetaPack sitting as a black box behind their internal system. This is because they need to weigh consignments at the pack bench update their system and then call for the appropriate service. Having MetaPack has allowed Tooled Up to switch from a single carrier model in to a multi carrier example at the flick of a switch and will allow them to add more carriers and get better service to their trade and retail clients. |
24/06/2010 |
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Gemmondo have a complete integration with MetaPack which happened alongside their new web design. They use Channel Advisor to manage their orders and have already reported a reduction of at least ten steps out of their order-despatch process. |
23/06/2010 |
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Atkins Angling use a bespoke management system by IRP, a Northern Irish company and import the orders into MetaPack via csv. MetaPack only had to make minor adjustments to the expression language in order to adjust the output from IRP, proving that MetaPack really can work with any OMS. |
11/06/2010 |
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Direct 4x4 using a file import exported from Sage 50. Their process before MetaPack involved huge amounts of data entry for their admin staff. They are delighted with MetaPack and think it is a “great product”. Furthermore, having all their orders in one place and therefore the tracking details at hand when a customer calls to enquire on an order, has resulted in “better customer service”. |
08/06/2010 |
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Lords of Notting Hill are a new web start up but are backed up by numerous stores which aid their websites growth. They use Magento and through the middleware orders are allocated to carriers and the correct shipping methods. |
07/06/2010 |
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Ironmongery Direct use MetaPack as a black box behind their WMS system. They upload and allocate orders at the pack bench and the packer is then returned the labels. They have built a tool to compliment the system which allows the packer to amend detail if the consignment fails for things like a postcode error at the pack bench without having to go to the WMS and change it. |
18/05/2010 |
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Quantum Straightforward are a marketing fulfilment house shipping. Their old process was to create labels manually on one of their four carrier screens. Initially they were able to create a temporary file import and use that to import delivery data to MetaPack. From there packers use the MetaPack screen to allocate a carrier and get the label. This has reduced the need for using different carrier screens to get the right label and helped speed the process up. The full integration will enable them to make use of Rapid Print and remove the need for pack bench allocation. |
07/05/2010 |
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Nannotec use file import to transfer their information from their OMS to MetaPack. |
07/05/2010 |
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The Present Finder are integrated to MetaPack through our partners partners Money Spyder. They use MetaPack as a black box and the API calls for consignment creation and label print in one go. |
23/04/2010 |
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Undersea Adventures use a file import and will send diving equipment around the world using MetaPack to allocate to Royal Mail and Interlink. |
23/04/2010 |
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Berghaus is part of the Pentland group of brands. However unlike the other Pentland retailers who use MetaPack, Berghaus runs a single warehouse operation to cater for both domestic and international, while all the others have two. This meant MetaPack had to rework the file import structure, use the expressions to get the right results and make sure we have correct allocation on both fronts. This new functionality has been welcomed by Pentland so will be able to improve the entire range of their services to retailers. |
15/04/2010 |
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The Gorgeous Shop went live with a new MetaPack partner, Orderwise using a file import. The expression language has made go live possible as it deals with various weight and postcode issues that the partner was unable to. |
26/03/2010 |
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The Tackle Box will use MetaPack in a manual fashion until their new OMS is ready. At present they use five different carrier screens to dispatch manually so using one screen to dispatch through their five carriers is hugely advantageous. |
25/03/2010 |
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Hanon shop provide worldwide distribution of hard to find and collectors edition trainers and shoes. They will use MetaPack to send all over the world via three carriers. They are a very small operation so having MetaPack will allow them to spend more time on getting more orders done and increasing their sales volumes. |
25/03/2010 |
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Peacocks use GSI Commerce (a MetaPack partner) to ship their orders. Utilising the MetaPack despatch management system they are able to offer visibility and front end delivery options functionality. Peacocks are able to see the fulfilment operation through activity at the pack bench in real time, whilst GSI commerce are able to provide the full range of MetaPack carriers to their clients enabling GSI to offer a flexible and robust range of fulfilment policy options. |
24/03/2010 |
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The Childrens Salon have just moved warehouses and have implemented MetaPack as part of this move. This will help them create more efficiency and take the reliance on workers to choose the right or wrong carrier and move it into us. Something we can easily handle. They will be using a varied mixture of six carriers. |
22/03/2010 |
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Robert Dyas went live with two carriers. They are using the voodoo partner integration and print batches of 6 orders and labels and pick them all before printing another lot. |
19/03/2010 |
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Sportsshoes.com went live with MetaPack in conjunction to launching their new website, new payment authorisation process and new OMS/WMS. They use API integration. |
17/03/2010 |
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Liverpool FC use a file import, with some advanced use of the enhanced expression functionality. This means that their peak times over kit launches (due soon) and Christmas will be allocated and delivered with ease.
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09/03/2010 |
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The Bling King are a ChannelAdvisor middleware retailer. The ability to plug this in and set them going almost immediately was the catalyst for a very quick one week turnaround from registration to go live. |
05/03/2010 |
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Fawkes Cycles use MetaPack partners Citrus Lime to integrate and are an offshoot of another website and deal in specialist cycle parts. |
03/03/2010 |
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Mydeco are a web start up who are using drop ship from several suppliers using the Magento middleware. Initially they are doing manual creation of orders as they finalise their suppliers and the website but having the middleware waiting in the wings is an exciting development in terms of what we can offer retailers ‘out of the tin’. |
02/03/2010 |
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Cricket Direct, utilise an Aspidistra integration which automatically brings orders into MetaPack from the point of sale which enables them to quickly dispatch orders to customers. |
22/02/2010 |
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Creatico went live within a week. They have two file imports mapped from their website and backend system, Evolve as well as Amazon and eBay. The flexibility of MetaPack means they can bring in all six of their website orders via the same import format and get the right allocation first time to get their parcels dispatched around the world utilising three different carriers. |
22/02/2010 |
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Performance Motorcare are using Actinic and the Mole End solution. This enables them to generate a csv file which was traditionally limited in its uses but when importing via 2.6 we were able to get much more out of the information provided, allowing for a better allocation decision first time around. They are using a mixture of Royal Mail, Interlink and HDN for about 50 parcels per day. |
19/02/2010 |
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Dobbies are another Snow Valley client and their first multi-warehouse integration. They are based in Edinburgh and distribute via their six stores around the UK and also from a 3rd party Logistics supplier. |
15/02/2010 |
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WH Smith went live in their first phase which is for the direct shipment of internet orders. Phase two will involve shipping to stores for customer collection. Although a relatively small operation for the size of the business, this reflects their focus on bricks and mortar sales. However, they intend to use MetaPack to scale this section of the business and drive the delivery service offering. |
08/02/2010 |
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Travellers Essentials market and distribute travel goods from their store in Richmond as well as a small portion of drop shipping from suppliers via ebay, Amazon and their own website around the world. They do not have a centralised order management system as such but rely on csv file imports from each of the 3 platforms. MetaPack have created individual file import maps using the 2.6 structure to get desired results. |
05/02/2010 |
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Auto Regalia use the Channel Advisor Middleware. Going live with one carrier, they will look to add more as volumes increase. |
29/01/2010 |
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Galaxy Sports distribute sports shoes and trainers via ebay, Amazon and their own website all over the world. They utilise Royal Mail, Interlink and DPD International Mail. They use a csv file import from each of the three platforms into MetaPack which have been specially mapped to meet their requirements. |
28/01/2010 |
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Bath Empire are a partner customer along with POTN who have been live with MetaPack for over a year. The utilise the same APIs as POTN and have initially gone live with one carrier, looking to add two more in the near future. |
27/01/2010 |
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Ideal Textiles extract orders from their Actinic OMS using the Mole End Plug in. This enables them to generate a csv file to import into MetaPack and automatically allocates orders to the carriers they desire using service groups. The ability to use expression language in the Import Mapping has made it a thing of the past manual intervention a thing of the past. |
11/01/2010 |
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The Shower Doctor have built their own API to despatch orders. They use this to import batches or orders as they pick and use a combination of three carriers. |
21/12/2009 |
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Faith Shoes found that their manual consignment creation at the pack bench became far too cumbersome to manage and they wanted to improve their ability to print delivery labels. Through MetaPack they were able to instantly get the correct label at the packbench, designed to the carrier specification for each label. This removed the operational impediment of having to match ready printed labels to the orders already packed. They have also been able to easily add another carrier with no integration hassle which has increased their delivery options and maximised all their carriers through automatic allocation to improve efficiencies. |
7/12/2009 |
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DigiMedia Solutions are yet another ChannelAdvisor customer making the most of MetaPack through the middleware which automatically links the two systems. |
30/11/2009 |
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Brooklyn Trading are an Amazon and eBay seller using ChannelAdvisor. Using two carriers they achieve despatch efficiency through MetaPack. |
30/11/2009 |
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The Officers Clubuse Lost Ferret as thier order management system and are the first to use the fully integrated solution which feeds into MetaPack. This means that orders are automatically made available to allocate for despatch as they are made rather than manually through a file import method. |
26/11/2009 |
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L'Occitane saw the value in the automation of their operation as well as the potential for future development of their service provision on the website, which MetaPack makes possible. The developers in this instance were based in France; this geographically diverse stakeholder base once again proves MetaPack's ability to work across borders. |
26/11/2009 |
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Roman Originals is using MetaPack as a black box. They have built their integration around specially designed and created stationery where the label is printed directly onto the stationery, which has been built with our label specs. This enables them to issue the pick slips with the label on it already and then simply peel the label off and put it on the parcel. |
13/11/2009 |
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Sonic Online is again a Channel Advisor customer using the Middleware. Just as Square Kipper they making use of the Rapid Print with Barcodes embedded in the invoice/pick slip. |
05/11/2009 |
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Square Kipper is another of the Channel Advisor family to make use of the Middleware. They are taking advantage of the Rapid Print Function (Using the Pick Ticket Number). |
04/11/2009 |
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Lotnabox are another of the Channel Advisor middleware users who use a multicarrier approach managed by MetaPack to gain the advantages without the hassles. |
20/10/2009 |
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Route One is the first Snow Valley partner integration. While their site is not live they have taken MetaPack on at 5 brand new packing stations. When the Snow Valley/MetaPack integration is complete they will have a system where the packbench will use rapid print to print a label and also update the Snow Valley system that the order has been dispatched and bill the customer’s credit card. |
19/10/2009 |
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Beta Fashion is a web start up company. At present they are entering consignments manually into MetaPack in order to gain the efficiencies of automatic allocation and will continue to do this until they have sufficient volume to move onto a file import. |
14/10/2009 |
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Wembley Drum Centre went live with MetaPack on the back of their new website lauch.They are the second integration using the Aspidistra / Sage crossover and will be using a mixture of two carriers. |
09/10/2009 |
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SPC Marketing is the first company to go live with the new web service developed by Aspidistra which allows the Sage line of programs to interact with MetaPack. This means they do not have to work with file imports and can see all of their information in MetaPack as soon as they have processed the payment. They are also taking advantage of Rapid Print, which will save them a large amount of time as they head into the busy peak season and will look to add more carriers in the future. |
06/10/2009 |
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The Wool Company are the first to go live using the Magento Middleware as an interface. Having MetaPack means an end to their manual creation of orders in the carriers own systems. It also enables them to store this information as they wait for stock orders to arrive which means an end to lost paperwork. |
28/09/2009 |
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Choice Brand use the Channel Advisor middleware to integrate into MetaPack. Owing to this they have been able to completely re design their warehouse operation and now use the invoice as a pick slip combined with rapid print labels at a new packbench desktop to complete the process. |
11/09/2009 |
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JD Sports mark another household brand to use MetaPack. They use the API including full export details to transfer information from their web front end into the system. Currently only dispatching to the UK, they will be selling internationally towards the end of October and will be using MetaPack for that too. |
09/09/2009 |
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Acacia Masonic are an Actinic customer who make use of the Mole End integration software to get the most out of MetaPack. Using MetaPack will remove the need for manual entry of delivery information and make more time for picking orders during the day. They will also take advantage of the ease of adding new carriers by using DHL for the larger regalia items and Royal Mail for everything else. |
03/09/2009
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Specialty Drinks have developed their own API structure that they will use from their own interface. This means MetaPack will run as a black box for them in the background. They will initially use Parcel Force and look to add additional carriers in the future as demand increases. Using MetaPack allows them to perform all of their sales functions from one screen and allows for faster processing of orders. |
03/09/2009
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Festive Lights have just started using MetaPack on the back of a new site launch by MetaPack partners, Lost Ferret. They have gone live with the new site to coincide with their peak trading time which is fast approaching for them and much earlier than others. The ability to use the new Rapid Print with the ability to add labels at the pack bench will be one of the major benefits to them as they do not really know the number of packages until the order has been picked. |
01/09/2009
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Sylvan Company are based in South Carolina, USA. They have previously had an extremely manual process to get their products distributed from their fulfillment house, PDX, in Buckinghamshire. They will now use MetaPack as the main interaction between themselves and their fulfillment house. They upload their batch of orders into MetaPack and PDX use this to print the labels and gather pick order information. |
28/08/2009
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C Brewer & Sons took only three weeks from registration to go live. They wrote their own API which they use to pass orders in and using service groups to make allocation decisions. They have gone live with two carriers so far and will use the Generic carrier to produce labels for their international orders which are processed via a third party distribution agent. Brewers will use the MetaPack GUI at the pack bench, initially manually searching orders, but will move to rapid print once they have integrated a barcode onto their pick slips. |
26/08/2009
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Technology Solutions are based in Northern Ireland. Recently moving to ChannelAdvisor from eSellerPro, they wanted MetaPack available from day one which was a simple process owing to the middleware integration. |
07/08/2009
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Liquidity Services are in exactly the same position as Technology Solutions, in that they have moved into ChannelAdvisor from Frooition ecommerce. They see MetaPack as offering them competitive advantage on their shipping as they move to take on more carriers in addition to Parcel Force, who have recently stymied them on some of their larger options. They will initially begin to use orders from Frooition via File Import and gradually move all of this into the ChannelAdvisor platform. They will also use the Rapid Print function to increase their speed at the packbench to help keep their process as efficient as possible. |
07/08/2009
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Vision Window Films yet another ChannelAdvisor customer who have realised the benefits of MetaPack. They trade via their website as well as trade and phone orders. They are looking into the MetaPack - Aspiditra Sage 50 Integration to help with these orders, as well as adding a third carrier. Which can all be done easily through our delivery management software. |
06/08/2009
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UK Digital Cameras, a customer of MetaPack's partner Lost Ferret utilise MetaPack as its new warehouse interface which takes advantage of its ability to control date of dispatch. It also provides the basis of the customer service track and trace facilities. |
16/07/2009
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Ianick Trading Company comprise several brands their main site being Dog Online. They use a file import and then print via order number search at the pack bench, where they also do a small number of reallocations. This has saved them a huge amount of time at the pack bench and means they can get more orders processed on a daily basis. They use an OMS, OS Commerce - a freeware platform, through which they were able to create their own file import which MetaPack configured. |
08/07/2009
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Tackle Discounts use the ChannelAdvisor middleware to automatically connect their OMS to their MetaPack system. The middleware has proven to be flexible in aligning the presentation of shipping methods to consumers and enabling the efficient allocation to the cheapest service within MetaPack. They now have an efficient end to end process that can enable central control and flexible operational application where the consumer chooses the shipping method and Tackle Discounts define the policy which outlines those choices. |
29/06/2009
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Golf Online went live with and API integration which they developed themselves. This is following a new website launch which they wanted to go live in conjunction with MetaPack delivery management system. |
17/06/2009
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Watch Warehouse will initially be using MetaPack to service their ebay store and website with more to follow. They will also be looking to use the pending MetaPack and Coding Monkey's integration in the near future. |
15/06/2009
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White and Bishop a multichannel retailer, utilise the integration with the Citrus Lime Order Management System. The MetaPack Despatch Management system sits as a ‘black box’ behind the main interface of the Citrus Lime OMS. Citrus Lime will call into MetaPack to find out the correct delivery options and present this to the user where a choice can be made. The elegancy of this type of integration enables a shipper to have the single interface for both order and despatch management, whilst enabling them to manage their carrier base without the costly hardware and operational changes associated with carrier base manipulation. |
10/06/2009
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Invent Solutions use file import in thier own format which the MetaPack Despatch Management system mapped to using its flexible mapping functionality. They also use the service groups functionality to enable them to maintain the simplicity of the use of MetaPack without any major changes in their own upstream systems. This enables them to accurately present options to their customers on the front end and intelligently allocate their service expectations to the most efficient carrier service based on the nature of the order being sent. |
05/06/2009
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Brookbank manually create consignments and utilise the volumetric conversion factor built into the pricing to point their operators in the correct allocation direction. They will also be able to use an import from their Cybertill OMS to create the order in bulk but still allow for their operators to manually allocate. MetaPack has given Brookbank Canoes a single interface in their dispatch arena and reduces the incidence of operator error in allocating a consignment to a carrier. They also receive tracking and send emails to customers on dispatch. |
15/05/2009
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Princes Vintage are an ebay shop who use ChannelAdvisor. They are currently using MetaPack with the file import but plan to make use of the middleware in future. |
30/04/2009
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Tobar, the specialty toys retailer now use MetaPack for their BtoC operation. Recently acquiring another company whose products will also be shipped from the same location they needed to implement a delivery management solution. Using an API to automatically transfer data between their OMS and MetaPack, they are pleased with the increase in speed of the process especially the label production. |
12/05/2009
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The Sport Depot, use the ChannelAdvisor macro and import and allocate to integrate their systems with MetaPack. They also use the recently available grouping functionality to ensure that allocation takes place according to the defined service of the consumer on the front end. This shows how flexible MetaPack has once again been in ensuring that it is able to work with the variety of information provided in an SAS OMS download file. The ease of use was just one factor identified by The Sport Depot. |
08/04/2009
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Seriously Stores are the second customer to go live with the ChannelAdvisor middleware. They will be taking on more couriers in the future and looking to expand to a second warehouse which will be made easier through using MetaPack. |
30/03/2009
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Doctor Car Parts, use a file import from ChannelAdvisor that has the consignment weights within it. They use Royal Mail and Interlink for international deliveries. Once they are able to use the grouping functionality on the import from ChannelAdvisor they hope to be able to offer their customers a series of service levels and upsell these at the front end. Dr Car Parts demonstrate the power of partner referral and the ability of the MetaPack Despatch Management system to allocate based upon weight and destination. The operational efficiencies are appreciated by the client at the front end. |
13/03/2009
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House of Fraser, when their online store was first launched the fulfilment element was outsourced to a 3pl. As the volumes grew, it became apparent that the contract with the 3pl was prohibitively expensive. They did however, have an operation for replenishment of retail stores which could be adapted to fulfil web orders as well, as is practised by Halfords and Laura Ashley, so House of Fraser decided to bring the e-commerce fulfilment operation in house, and use a single stock pot. In parallel, a review of carriers was undertaken. The project was delivered to tight deadlines, with House of Fraser importing the created file, choosing between 4 carriers in delivering to the UK and ROW. The MetaPack system is also used to send despatch confirmation e-mails to House of Fraser customers, and for the contact centre to track shipments and to arrange collections where required. |
02/03/2009 |
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PHD Fitness use TDG logistics for their fulfillment who take advantage of MetaPack rapid print functionality to enable quick print and despatch from a file provided by the In House Order Management System of PHD. This file provides the full order details and allocates based upon the preferences of the customer when they order in order to meet a defined SLA, for which they will have paid a premium. MetaPack were able to manage the diverse requirements of each party and ensure that a cohesive strategy for efficient despatch management was in place. |
19/02/2009
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The Climbers Shop use the OMS of Citrus Lime who are an integrated partner.The ease with which customers of integrated partners can "switch on" MetaPack prompted them to use the software to integrate into their current carriers and easily add the planned further carrier. While at the same time obtaining all the extra benefits MetaPack provides. |
18/02/2009
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Ultra Glow Cosmetics use the file import method from Sage reports and provide weight and insurance cover requirements. This enabled the costings page to be set up to provide allocation based upon weight, but also the level of insurance required. Also taken into account was the variety of special rate agreements with their carriers. This is an excellent example of the extent to which the MetaPack system can allocate efficiently between a variety of not only carriers, but carrier services, based upon a variety of variables. |
11/02/2009
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Wickes have recently completed a move to a consolidated warehouse based in Hemel Hempstead. Using an import file from Venda, the consignment data is created and allocation is made manually at the pack bench. This improves on their previous format owing to the single MetaPack interface now rather than several different carrier interfaces meaning they have access to all despatch data in one location. |
23/01/2009 |
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Cloggs are a young and growing company who require a lot of systems integration across their order fulfillment capability. MetaPack has enabled them to combine their various carrier interfaces into one and provide additional customer services reporting. Currently they have various systems from point of order to despatch, none of which are integrated to each other. As a result a large amount of manual sense checking takes place. MetaPack enables them to sense check against consignments that have actually been despatched via exports from the home page. |
16/01/2009
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Cox & Cox and Plantstuff are the second retailer to go live in partnership with Moneyspyder, who have developed their web front end and OMS. This is another example of a successful cooperation with a partner system that provides both the delivery of a robust and flexible lean operation via the MetaPack carrier integration and the user friendly front end of the partner OMS. The user’s end to end order data and operational process is now transparent and manageable. Our partners recognise that MetaPack is the system of the future because it meets the requirements of users today. |
14/01/2009
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Aurum Products chose MetaPack to streamline and automate their delivery removing the laborious manual process of typing in shipments. What used to take all day, with MetaPack it takes ten minutes. |
19/12/2008
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Lakeland Flytying are one of a number of clients that have come to MetaPack from the integrated OMS partner, Citrus Lime. The level of integration has provided the ability for Citrus Lime users to tie up the operational loose end of dispatching consignments after they have been efficiently managed through the Citrus Lime system. Citrus Lime has developed the ability to make delivery options calls to MetaPack that give the pack bench user a range of options for allocation, immediately making the label available. There is no manual or local carrier knowledge required as all the restrictions are built into the MetaPack database that only allows carrier conformant consignments to be allocated to a particular carrier. |
15/12/2008
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LK Bennett Online are the eCommerce branch of the high end ladies fashion retailer found on Regent Street, London. Their products are shipped out of a third party fulfillment house in Lutterworth. Their fulfillment process is of the highest order, with consignments being treated with distinct care and attention paid to the details of the presentation. MetaPack were able to move the fulfillment process from being a manual keying in process to one where a bulk file import enabled the allocation to either of their carriers based on location, this removed and reduced the previously required resources. |
10/12/2008 |
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Pocket-Media have developed their own in house API integration to MetaPack. They make use of the MetaPack service types to enable allocation to a carrier’s service that meets the SLA they are looking for based upon the choice through their website that a consumer makes. They were able to develop the system with minimal support from MetaPack due to the ease in which the integration documentation and system has been designed and can now manage a very wide carrier base through this method, including DPD, FedEx, Royal Mail and Parcel Force. Pocket media will be able to take full advantage of all MetaPack has to offer through their own flexible and knowledgeable technical approach, coupled with MetaPack’s unique market position as the most functional dispatch management system available. |
18/11/2008
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Asos is the UK’s largest online fashion and beauty stores and used MetaPack to cope with the growing demand. By doing so they have reduced their delivery times, provided a Saturday delivery service, increased number of orders delivered on day one regardless of the delivery options and increased next day cut-off time from 4pm. |
14/11/2008 |
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Fredonline 321 ship a variety of clothing goods through several ebay shops via the Channel Advisor Marketplace system. They wanted their customers to be able to specify the carrier and service at the point of order which is then fed into MetaPack through file import. They were very pleased with the functionality and outcome. |
04/11/2008
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Surfing Hardware have developed their own API that enables them to efficiently manage their carrier allocation between Night Freight, Royal Mail and Interlink. A carrier service provision with wildly different specialism’s has been brought in under the roof of one system where their diverse product portfolio can be fulfilled efficiently. The integration and go live were all carried out remotely, displaying the systems ease of use and ability to be set up by any user anywhere in the UK. No onsite technical presence was required or requested and the operational benefits have been realised through the use of a single interface and label printing resource. |
15/10/2008
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Marks and Spencer international delivery service was made possible through the MetaPack delivery management system. M&S tendered out the international project to three companies, MetaPack emerging as the clear winners proving the benchmark of processing 50 thousand parcels and hour was possible and that they had the ability to deal with the nuances that international shipping can cause. |
15/10/2008 |
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Grants European are an Ebay and Amazon shop that offer a varied range of products. They use two warehouses with multiple accounts across the same warehouse to take into account the multiple business units within Ebay and Amazon. Being a Channel Advisor customer they chose MetaPack to help amalgamate all their despatch processes across their various outlets and are eagerly anticipating using MetaPack’s Channel Advisor Middleware once it has been fully integrated. |
09/10/2008
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Storage Home Solutions are a growing and competitive online retailer of home storage solutions. They utilise a file import and manual file creation to dispatch their orders via DHL from Amazon. They are also looking to put their Ebay and website orders through. They benefit from the centralised interface for both dispatch and customer care, and are able to see the full tracking of their orders without having to change to a new interface. As their business grows, MetaPack will grow with them and continue to add value and flexibility. |
24/09/2008
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Sylvester Oxford Recently underwent the successful implementation of the MetaPack system and have already make use of its automated allocation to find the best courier for each consignment. Their use of the system has cut down their dispatch management time from up to five hours, to half an hour. They no longer need to manually enter each consignment and make use of the file import facility. |
24/09/2008
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Music on my PC manage theircarrier base centered on Royal Mail and Interlink using the import file functionality that they prepare themselves from a Sage report. As a multi channel online retailer they also have a ChannelAdvisor account from which many of their orders for Amazon and Ebay come, although their own in house technical expertise has enabled them to have a market presence elsewhere. They have expanded to purchase a new warehouse and increase their daily volumes. MetaPack has been at the forefront of ensuring that they are able to dispatch their consignments with ease. The format has also been set for increased integration with the new ChannelAdvisor automatic update integration as well as the future integration to Royal Mail’s OBA. The combination of these two integrations through the MetaPack system will reduce their operational administration substantially and only require a periodic monitoring of data, for which there will be historical information that can be analysed. |
10/09/2008
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Foxster ship worldwide and pride themselves on unrivalled customer service, a fact that made the choice for the Metapack software an obvious one, with its capabilities for parcel tracking and proactive customer service. Foxster use Cybertill for their WFE who are a MetaPack partner. |
10/09/2008
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My Protein currently use Royal Mail and Parcelforce for national deliveries and Airmail and Airsure for international deliveries. Looking to integrate into DPD international, and with the cost and hassle of new carrier integration as well as managing those they have already integrated into, they have chosen to use MetaPack. DPD international are shortly to be the first in a number of international carriers MetaPack are partnering with. |
14/08/2008
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POTN are the largest online retailer of performance car parts and have enlisted the services of Metapack software to manage their suppliers. They are currently trailing the system for manual consignment creations and are due to set an API to deal with this integration. |
08/08/2008
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Auto Styling have gone live with Metapack’s software integrated into their Maginus system (who are an approved Metapack partner). They use Maginus as front end which allocates the parcel to the carrier service and then MetaPack manages back end allocations by linking with them for manifesting and provides a single interface for label printing across them. |
14/07/2008
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Pentland Distribution Services (PDS) house some of the hottest labels on the market. They wanted to get rid of the old manual ways of desptaching through carrier systems and expand their delivery options to the Consumer, using different methods of order import. This was needed at the same time of launching new web sites and introducing new warehouse processes and was achieved through using MetaPack. |
28/06/2008
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Get me Goods referred by MetaPack's partner Channel Advisor are an eBay and Amazon power seller/super seller. Before registering with MetaPack they had a laborious manual process which was replaced with MetaPack; a quick and convenient automated solution. |
20/06/2008
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DSGI Returns introduced MetaPack after re-evaluating a somewhat laborious process of receiving calls, authorising returns and then sending hard copy label and returns documentation via whitemail. They now make use of the automatic uploads and all the searchable carrier information which is used by the customer care team as well as tracking information emails. |
16/06/2008 |
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Simple 2 Trade recently went live using MetaPack using one carrier and have now added a second. MetaPack. the on line despatch manager, provides integration into all of the UK’s parcel carriers for domestic and international shipments. |
16/05/2008
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Lighting Direct ship significant volumes of parcels through a centralised despatch hub. Previously a manual carrier selection process and working out optimum routes via tables, they now use MetaPack which has greatly improved their efficiency, saving both time and money. |
01/05/2008 |
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The Component Shop is a family run business based in North Wales, and was introduced to MetaPack through our partnership with Channel Advisor. They were able to add this new carrier rapidly by using a standard file transfer system that is available for all MetaPack and Channel Advisor Customers without the need for any integration or technical input. |
15/04/2008
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Trinity operates exclusive Managed Services on behalf of rights-owners. Previously integrated to parcel carriers themselves but found this time consuming and expensive, as well as difficult to maintain against shifting carrier requirements. Integrating into MetaPack using our published APIs they solved this problem. |
15/04/2008
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Shudoo are a growing business. As a result they needed to add carriers and services to their delivery portfolio, enabling them to meet the supply and demands of their Customers. MetaPack was recently introduced and this has allowed Shudoo to increase their carrier options quickly and easily. |
04/04/2008
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Laura Ashley recently chose MetaPack as part of a complete revamp of their warehouse operations. The new solution has now gone live and integration between MetaPack and Manhattan Warehouse Management Operating System (WMOS) permits real time calls at the packbench, thus creating a more streamlined approach to multi-carrier management which recouped over 10% on carrier costs. |
14/01/2008
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Proline Skates have a single retail outlet in Cardiff, but a very successful web store and fulfilment operation. They use Actinic as their order management system and middleware to convert a file extract from Actinic into a form suitable for upload to the MetaPack system. They only use a single carrier, DHL, but benefit from the MetaPack system in that their administrative process was greatly improved as previously each order was manually entered into the DHL system, they send despatch confirmation e-mails to their clients and can track shipments through the system. |
30/11/2007 |
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The John Lewis Partnership have adopted MetaPack system to implement a rapid tactical solution which took less than four weeks. They have make particular use of the fast file import, "easy view" tracking and pro-active reporting |
15/10/2007 |
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Halfords wanted to significantly extend the range of products that they can offer on their website, without extending their stocks in the DCs by delivering direct from supplier to the customer and they use MetaPack to help achieve this. Each supplier is set up as a separate warehouse within the Halfords' own MetaPack system, an order file is created from within SAP on uploaded daily into the MetaPack system. Each shipper then has their own log in and can instantly see the orders placed on them for that day. From the MetaPack system they produce labels that allow despatch by Halfords' chosen carriers, Halfords paying only their group negotiated rates, and their contact centre retaining visibility of an order throughout its life from upload to delivery within the MetaPack system. The first shipper to join the operation increased their lines offered on the Halfords web site from single figures to in excess of 100. |
15/08/2006
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B&Q engaged Javelin to identify best in class solutions for delivery management. They recommended MetaPack. MetaPack drives B&Q’s delivery options at point of order; parcel carrier integration and carrier selection; own fleet management and MetaPack also provides carrier statuses into the SAP customer care screens. |
15/06/2006
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Jessops wanted to make sure they could maintain and improve customer service levels throughout their period of expected growth. By choosing MetaPack, they reduced the complexity of a multi-carrier approach and successfully integrated with 6 home delivery carriers, in just 8 weeks. This has provided Jessops with the flexibility to change carriers quickly when necessary for continuity of service. |
17/01/2006
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