Customers
MetaPack is proud to be working with most of the UK's leading retailers. What follows are examples of where MetaPack has provided delivery management services to retailers (from 2006 onwards) who pride themselves on efficiency, quality and good service. There are also case studies and testimonials that support MetaPack's claim to be the leading provider of multi-carrier solutions.
Watch this list grow, with the ever increasing number of companies who have realised the benefits of using MetaPack.
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Bodybuilding Warehouse are a sports supplement superstore and are now trading online with a new Magento website. Consignment creation and allocation is made by the Magento middleware after which labels are printed off manually using batch print in MetaPack. Royal Mail and DPD for both UK and international, mainly determined by order value and delivery postcode. |
16/12//2011 |
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MFI allocate an order to Nightfreight 2Man up to 12 weeks in advance. They also use Parcelforce for smaller items. MFI also use the allocation filters when allocating all their orders. They are expected to start with small volumes with the release of their new websites but expect volume to pick up quickly. |
14/12//2011 |
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Pure Sports Specialists use Lost Ferret’s Aurora order management system which is integrated with DM – consignment creation allocation is performed by API with service groups used to determine allocation, and the selected service and tracking number is then populated into Aurora. The warehouse staff then log into MetaPack to print labels and manifest manually. Currently Royal Mail is used for both UK and international deliveries, with Interlink due to come online shortly. |
12/12//2011 |
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Andrew Page primarily take web orders on behalf of their suppliers, who then directly despatch orders by logging into the Andrew Page MetaPack account as a warehouse. Consignment creation is made by API from the Andrew Page website, and from there each supplier allocates orders and prints labels manually. |
21/11//2011 |
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Fred Aldous import orders into MetaPack from their Citrus Lime website. Consignment creation is performed by API and from there consignments are processed manually through the DM GUI; allocation is done manually and labels printed using the batch print function. They currently use Royal Mail, Citylink & DPD for UK & Ireland deliveries. |
18/11//2011 |
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Missguided are integrated through new MetaPack partner ‘Cargo’ who are based in Scotland. They are going live with MetaPack in conjunction with their new website. They are using a number of carriers including DX Secure, Yodel and Royal Mail as well as taking advantage of our new carrier FedEx Express which handles international shipments. | 13/11//2011 |
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Elco Lighting use Linnworks OMS system. They select carriers manually in Linnworks as they currently hold no weight information against their product inventory making automatic allocation unreliable. At that point consignment creation, allocation & label print are all performed by API. There are plans shortly to update inventory to be able to make fuller use of MetaPack’s allocation capabilities. They currently ship using DPD, Interlink & Royal Mail. |
09/11//2011 |
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American Soda Company process orders via Linnworks and make use of MetaPack’s most economical carrier allocation functionality with the help of some advanced allocation rules to provide some additional carrier exclusions based on postcode. They currently ship with four carriers. |
07/11//2011 |
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Amazing Health's carrier allocation is made manually through Linnworks OMS at this stage as no weight information is held against their product inventory making automatic allocation unreliable. Labels are also printed off through Linnworks. They mainly use Royal Mail and Citylink for UK shipments with Interlink for the internationals. |
03/11//2011 |
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Shopfitting Warehouse website was designed and built by developers Visual Soft, who setup an API integration that performs consignment creation in MetaPack. At this stage orders are allocated manually, but there are plans to expand the integration to include allocation and label printing. Shopfitting Warehouse currently use FedEx on their own account & Yodel through a consolidator. |
26/10//2011 |
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Howies Limited use NetSuite as their OMS/WMS, and orders are imported into MetaPack via our Netsuite middleware. Howies currently use Royal Mail & Parcelforce, and carrier service allocation is made based on service groups and order value scoring rules to ensure all orders over £30 are shipped with Parcelforce with the exception of certain OOA postcodes. Labels are printed by scanning a barcode on the NetSuite generated picking slip. |
25/10//2011 |
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Automarket are MetaPack's first live CDS customer - they currently ship using Yodel through CDS and with Royal Mail on their own account for light packages. Automarket Distribution use Linnworks OMS which is integrated with MetaPack allowing consignment allocation & label printing through the Linnworks interface. |
24/10//2011 |
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Frames by Post were introduced to MetaPack through our partner Citrus Lime who designed their website and then integrated with MetaPack to make use of MetaPack's label printing and carrier integration. Orders are processed entirely though their Citrus Lime interface via a black box integration with MetaPack. |
14/10//2011 |
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Biketart were introduced to MetaPack through our partner Citrus Lime who designed their website and then integrated with MetaPack to make use of MetaPack's label printing and carrier integration. Orders are processed entirely though their Citrus Lime interface via a black box integration with MetaPack. |
14/10//2011 |
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Craft Superstore are an Advansys customer and use the ftp scheduler to run an automated order file import into MetaPack. Orders are allocated automatically on import using service groups, and then labels are printed through MetaPack using barcode scanners. |
14/10//2011 |
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Little Dicky Bird were introduced to MetaPack by Magento developers Pulse Digital and use the Magento middleware to import orders into MetaPack for despatch. Orders are allocated automatically using service groups that match the shipping options that are available to the customer in Magento. On manifesting their orders are automatically marked as despatched in Magento and populated with the carrier tracking number. |
10/10//2011 |
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HDSL act as an online reseller of a wide variety of goods. HDSL make use of Linnworks’ integration with MetaPack. They allocate orders to carriers manually and print labels through the Linnworks interface. They currently use Citylink, DPD & Royal Mail. |
06/10//2011 |
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Fat Birds process orders for despatch entirely though their Citrus Lime website back-end via a black box integration with MetaPack. Carrier allocation and label printing is completed manually through the Citrus Lime interface. They currently ship using two carriers. |
04/10//2011 |
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River Island maintains a direct systematic relationship with its one UK carrier, Yodel. This approach was viewed as not sustainable as the number of carriers and carrier services to select from expands with the growth in customer base that internationalisation brings. MetaPack functionality now gives them the option to expand this provides a means for web based retail operators to abstract their in-house fulfilment processes away from their selected carriers and to benefit from dynamic carrier service allocation. River Island are allocating through anallocation filter and two service groups; Domestic Standard, Domestic Express and International Standard. Using the filters, orders were able to be fulfilled in line with their 4 day promise by MetaPack actively seeking a service able to deliver within that timeframe. |
01/10//2011 |
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One Stop Parcel are a 3PL freight consolidator running their own fleet of vans to pick up locally from small businesses and individuals before consolidating at their central warehouse for despatch on national and international carriers. They set their regular customers up as separate warehouses on MetaPack where they can log in and manually enter consignments and select an appropriate carrier. They then collect the parcels to their own warehouse and consolidate for collection by one of their one carriers – Yodel, UK Mail and Parcelforce for domestic and Parcelforce Global Priority for international. |
28/09//2011 |
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Maha Home have four stores located around London as well as sell online. They were referred to MetaPack by partner Linnworks and consolidate orders with the Linnworks system before selecting carrier service and printing labels by accessing MetaPack through an API integration. |
27/09//2011 |
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I Love Brands is a luxury designer outlet based on Oxford Street who also sell online on eBay and use Linnworks to process orders by utilising an integration with MetaPack. This means that all carrier allocation and label printing in managed through their Linnworks interface. |
27/09//2011 |
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Home Life Direct use ChannelAdvisor to process orders and then import them into MetaPack via the ChannelAdvisor middleware. At this stage all orders are despatched on the Interlink next day service, but MetaPack will allow for easy expansion in the future. |
23/09//2011 |
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Splashdirect use MetaPack to despatch orders from three channels – eBay , Amazon and orders taken through their website. The eBay middleware is used for importing eBay orders with the other two channels through a file import. They use two carriers as well as their own vans. | 13/09//2011 |
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Xtra Dog were initially planning to feed orders into MetaPack from Magento but then decided to add Linnworks to the mix as this would allow them to consolidate orders from multiple channels before allocating to a carrier & printing labels. Xtra Dog currently use Royal Mail & Parcelforce. | 06/09//2011 |
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Fenn Wright Manson use Blubolt who have integrated with MetaPack using API. The integration allows FWM to access MetaPack through the BluCommerce interface and process their orders right through to final manifesting. Currently they are using Yodel and are looking to include DHL for international in the future. |
05/09//2011 |
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Asda are integrated to MetaPack through Red Prairie and use Clipper to house and distribute their orders. Their scope was to look at improving their ecommerce division in terms of carrier and order option availability, give their Customer Service team based in South Africa a more efficient way of tracking parcels and to take on further carriers and services, all of which MetaPack has provided. For now, they make allocation through 8 different service groups, selecting services such as ‘Avoid School Run’ and ‘Next Day Evening’. They were also able to trial a carrier for their Next Day orders.. |
05/09//2011 |
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Product Imports use Linnworks order management software and allocate to a carrier service and print labels via API integration with MetaPack. They currently ship with Yodel and Royal Mail, and allocate based on order value. |
30/08//2011 |
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Fashion Union (and sister brand Penny Plain) are the first MetaPack client using the integration from new partner Priam. Priam have “black boxed” us, meaning that the users continue to use familiar interfaces for packing and producing labels, which required minimal training for go live. The MetaPack GUI is only used for reprinting labels and manifesting. |
18/08//2011 |
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Simple Lighting access MetaPack through partner system Linnworks, where they allocate to the appropriate carrier service and print labels through their Linnworks interface by utilising an API integration. They currently use Royal Mail and DPD, and carrier service selection is calculated by MetaPack based on order value thresholds. |
12/08//2011 |
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Abakhan designed by Jigowatt and utilizing Magento’s ecommerce platform went live this month along with MetaPack's Magento integration where consignments are processed for despatch on the automatically selected carrier. |
29/07//2011 |
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Boohoo.com used Kinspeed, who black boxed MetaPack into their own system. This allowed the users over their 20 pack benches to carry on using the same packing/despatch screens they have used prior to MetaPack. They ship through DX Secure and Royal Mail. We added a new service for BooHoo, Royal Mail Tracked High Volume. This service is typically for the larger retailer sending a large amount of orders. |
28/07//2011 |
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Early Learning Centre are the latest devision of Mothercare to go live on MetaPack They wanted a solution where they could keep track of what their suppliers were sending. The integration works on a file import, an set on to a schedule so it imports automatically. They make a call on ‘despatched’ status and collate data each morning from the home screen to see that the orders, sent directly from the customer to recipient has been sent. This integration was done through Prolog system. |
28/07//2011 |
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Pets in Time are yet another customer using Linnworks, and use MetaPack’s carrier allocation functionality and print labels through their Linnworks interface, saving them the time of juggling between multiple carrier systems. They currently use 2 carriers. |
25/07//2011 |
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Allcam use MetaPack through our partner Linnworks, where they allocate to the most cost effective carrier service and print labels through their Linnworks interface. They currently use DX and DPD domestic, with DPD international to follow. | 19/07//2011 |
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Natcol currently send Royal Mail consignments through MetaPack, and plan to add more carriers in the future. They take orders through eBay, Amazon and directly through their website and collate all orders in their 3EX order management system. From there the order data is imported into MetaPack and allocated to carriers using MetaPack’s auto-allocation engine. | 13/07//2011 |
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Proppa initally decided to proceed with file import functionality to bring orders into MetaPack from their website and eBay account. The consignments are then allocated between 4 carriers from Royal Mail for small parcels right through to Nightfreight for bulky items. |
01/07/2011 |
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Attitude Inc have a number of businesses that will eventually be directed through MetaPack. At the moment, the only one passing through is the retail business which sell high street fashion. They have integrated through our partner Advansys, who import through file import on the FTP scheduler. They then pick status changes from each order to notify their Advansys system when an order has been despatched so they can mark it as so. They allocate through 4 service groups and ship through Royal Mail, Interlink and UK Mail. |
23/06//2011 |
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Majestic Wines integration was largely done in a ‘2 phase’ process. They wanted MetaPack in as soon as possible so opted for a standard file import to begin with.. The next phase is to move towards a full API integration when their internal resource becomes available. They ship through two separate physical locations and pick and pack in batches of around 40-50. They then print the labels in bulk, matching them up at the pack bench. |
20/06//2011 |
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TKMaxx are operating on RedPrairie and DHL Supply Chain as thier fulfillers. They allocate through API, to four service groups Standard, Next Day, 48hr and Saturday. |
17/06//2011 |
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Soho's Clothing is a multi-channel retailer selling through thier website and five physical stores. The Soho’s website is designed by MetaCommerce, a new MetaPack partner, who also set up an API integration that allows Soho’s to access MetaPack to allocate their orders to carriers and print labels through their MetaCommerce interface. They currently use Royal Mail. | 16/06//2011 |
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Rat Race were introduced to MetaPack by partner Citrus Lime, who developed the new Rat Race website and built an API integration that accesses MetaPack to allow Rat Race to allocate to carriers and print labels through their Citrus Lime interface. |
02/06//2011 |
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Wilton Bradley use MetaPack for shipping their ecommerce B2C orders in the UK. They have two warehouses set up and use file import from their Shopcreator system to import orders into MetaPack, which are then automatically allocated to the best carrier and service based on weight. |
02/06//2011 |
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Race Dynamics are importing orders from eBay, using the MetaPack middleware, and Amazon. Currently using DPD. |
27/05//2011 |
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3P Logistics are providers of ecommerce and order fulfillment services to online retailers trading via various channels, including eBay, Amazon, and ecommerce websites. 3P Logistics signed up with MetaPack to drive efficiency gains in their despatch process. They are currently operating using a file import setup with Yodel, Royal Mail, Parcelforce & Citylink, with more to come. |
12/05//2011 |
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Online Carpets are an online retailer using the MetaPack eBay middleware to import orders into the system, although there are plans for a Magento based website in the future. |
12/05//2011 |
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BetterlifeHealthcare is a UK mail order & internet distributor supplying the general public, trade and private sector. They use the file import method of importing orders. The file import was produced from their developers TSG and is taken down to product detail level. They were going to use the FTP scheduler service which was set up for them but decided to upload in non-scheduled batched throughout the day, uploaded as and when the e-commerce manager releases the picks. They ship through ParcelForce, XDP dependant on weight and size of shipment which is allocated according to four service groups. As MetaPack has been a success for them they have even been able to put a small night shift speeding up their picking and packing. |
03/05//2011 |
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Freestyle Xtreme are using the file import functionality. They are hoping MetaPack will assist them in their winter peaks when their snowbaording and winter gear attains high sales volume. | 19/04//2011 |
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Le Creuset use MetaPack for both their ecommerce and B2B deliveries. They integrated through Mircrosoft Navision, with a full API integration using MetaPack as a blackbox. They pick in batches and have decided to make a call to update the consignment should the packer require more parcels at the point of pack. They ship mainly through ParcelForce only for the time being, as well as using the option of 'Generic' carrier to allocate orders to their own vans. |
19/04//2011 |
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Intus Healthcare are the authorised resellers or distributors for many multi-national corporations including Sunrise Medical Inc., Cardinal Health, Fisher & Paykel and Philips Respironic. Intus Healthcare are currentlyonly using MetaPack for Royal Mail consignments and inputting manually. A full rollout and file import will be carried out at a later date. | 12/04//2011 |
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Alan's BMX is a bike shop with a large showroom in the town of Wigan and also an online store. They are operating on OSCOMMERCE platform, importing through a file import and allocating through specified service groups. They use the carriers Royal Mail and Parcel Force for all their orders. |
24/03//2011 |
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AASM are a third party logistics company who distribute for their clients through MetaPack. They chose to use the MetaPack interface as it offered them more visibility when packing. As a result their process has been simplified and made more efficient. They make a call for a service based on 26 specific service groups and pre allocate the order to a carrier before the order is being packed at the pack bench. A despatch note containing the order number (in a barcode format) is printed, taken to the pack bench along with the items to the pack and a label printed using rapid print function. |
24/03//2011 |
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Jack Wills do a full integration with a system called Quantiv. The packer confirms an order in Quantiv system, a call to MetaPack is then made and the appropriate carrier label is returned. They used to have to place individual address labels and postage stickers on each delivery, they now have it seamlessly all in one. They have gone live on their outlet store to begin with but intend to roll out the main stores and use ship from store. |
23/03//2011 |
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Flowers Online have full API integration, taking in just the mandatory recipient details and email/phone number etc. They ship through just one carrier and use integrated labels so a gift card and message can be attached. |
22/03//2011 |
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Harrod Horticultural are integrated to MetaPack through API using a system called ICE designed by our partner MNP. They use MetaPack as a black box, making a call for a service based on seven service groups, including an ‘in house delivery’ group that will allow allocation from a ‘generic’ carrier, set up so they are only printing labels. Other service groups include Standard and Express. They make a call for the tracking through MetaTrack and print using the Rapid Print function and by scanning a despatch note containing a barcode with the order number. |
21/03//2011 |
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SKU Logistics operate nine warehouses through MetaPack. They connect from their WMS through API and use the MetaPack interface to pack their orders at the pack bench. The allocation to carrier is made upon booking code through several different service groups. |
18/03//2011 |
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Digital Wave are yet another addition to our Channel Advisor middleware and ship through three carriers, Royal Mail, DHL and UKMail. |
18/03//2011 |
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The Golf Shop Online import most of their orders through API, with our partner Website Development doing the integration work for them. They are also using our eBay middleware to import their eBay orders. They send most of their Royal Mail orders through their local post office and want to continue supporting them, however they do print the labels through MetaPack by allocating to a Generic carrier. They also use DPD and Yodel. |
17/03//2011 |
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Folk Clothing are a multi channel retailer. For their online store they use our partner Magento to import their orders. At the monet they manually allocate orders due to having a free shipping extension but should purchase the Product Matrix from our partner WebShopApps in the near future. Since registering they have added another of our clients as a warehouse in order to attain significantly better rates. It's a good example of how our customers, partners and carriers all work together to achieve better results. |
16/03//2011 |
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Heals ship from their main distribution centre located in London. They have opted for a file import, comma delimited and import using the secured file transfer scheduler that we offer. They upload a file every hour as picking is done in batches. The file import takes in information down to product / sku level. They have also set up individual user logins for all users of the system. Their customer service team also use the system should they require quick and easy access to tracking of individual orders. |
16/03//2011 |
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Essential England have integrated to MetaPack through an API integration via a system called Rubicon. They have their own bespoke labels where the carrier part of the label can be torn off leaving a ‘gift card’ with a message on. They use City Link next day service as their only carrier. |
15/03//2011 |
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The Range are at the moment integrated through two of our middleware platforms; Venda and Channel Advisor. They ship through ParcelForce, Yodel and Nightfreight with a view of taking other carriers on in the near future. They allocate through four services groups, mainly on shipping band weight. |
28/02//2011 |
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Mothercare are using MetaPack for their Drop Ship Vendor programme with a total of 104 vendors they intend on bringing on over the course of the next few weeks for total end to end visibility. |
07/02//2011 |
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The Gardening Warehouse currently only use the one carrier and enter consignments manually via the GUI but have set up MetaPack to scale as they grow. |
09/02//2011 |
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Viakeys another addition to our MetaPack / ChannelAdvisor family, made simple by the excellent middleware we have in place. They ship through Royal Mail and allocate based on one shipping class from ChannelAdvisor. They sell electrical goods through E-bay and their own site. |
04/02//2011 |
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Aurora Fashions brands are Warehouse,Coast, Oasis, Karen Millen and Bastyan which are now all sending parcels through MetaPack The implementation has taken place in phased approach over the last three weeks, with the implementation being brand by brand. MetaPack has not only enabled them to use every pack bench to despatch using all of their carriers, they have also been able to introduce new delivery options. |
27/01//2011 |
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Eurax Limited mainly a B2B seller, selling car parts and car accessories to companies like Halfords. Eurax are the second retailer to be using MetaPack through our partner Orderwise and use the file import method of importing orders and allocate through 14 service groups. They have four pick/packers and one work station, despatching through three carriers – DPD, UKMail and Royal Mail. |
21/01//2011 |
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Wells Poultry use Actinic for the website and phone orders and Tradebox to collect orders from Amazon and eBay. All orders then feed into sage 50. They then export an order file each morning with their orders on and allocate through six separate service groups. They use ParcelForce and Royal Mail for carriers as well as the new Non-OBA Tracked Next Day service. |
10/01//2011 |
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Joy are an online and highstreet fashion retailer with 23 stores. They use a system called X-Cart to manage their orders and extract a file each day upload it through our file import. They choose to import information up to product detail level and allocate through two service groups. They ship through Royal Mail and UKmail, mainly using the Next Day service. | 07/01//2011 |
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Rio Beauty is another Magento customer and went live with MetaPack in conjuction with thier new website. They use the ProductMatrix, bought for a discounted rate from one of our partners WebShopApps.com. They use Interlink and Royal Mail for their carriers and choose to allocate anything that is going on a carrier via a manual process. All orders despatched through Royal Mail will allocate automatically. | 10/12//2010 |
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Matches Fashion operate on BTFresca and use the file import method of uploading their orders in to MetaPack. They send their files to our FTP site once every hour, where we pick it up and upload it into the system. They operate over eight pack benches in one distribution centre and solely use DHL Time Definite to despatch. | 01/12//2010 |
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Blacks wanted to use a simple file import to get carrier savings and productivity benefits over peak. The savings exceeded even our expectations, so they went live as a pilot, trained operatives and then went live the next day. | 01/12//2010 |
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Bliss outdoors use our partner Citrus Lime. The application means MetaPack works as a black box solution. They make the allocation call in for a carrier based on available services within a Service Group. They operate from one pack bench and use FedEx and Royal Mail to ship. |
29/11//2010 |
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Click and Buy currently use the manual entry method and a single carrier integration for automatic label production. |
23/11//2010 |
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Tesco Fashion have used MetaPack to launch their next day delivery option on the website prior to the Christmas peak. This is a new API integration from Red Prairie with their Duty Management system. |
22/11//2010 |
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The Tattoo Shop import orders through File import. The file import structure is down to consignment detail level and allocated through the various Service Groups set up. They ship through ParcelForce and Royal Mail. They are mainly a B2B provider of Tattooing equipment. |
19/11//2010 |
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Afrotherapy use Aspidistra web front end and use a very simple file import to get their orders into MetaPack. They use DHL, FedEx, Royal Mail and UKMail and allocate to seven service groups. |
19/11//2010 |
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Alex and Alexa are another addition to the MetaPack / Magento family. Alex and Alexa sell high end kids fashion to all corners of the world through DHL and Royal mail. They use the recommended Product Matrix available from our partner WebShopApps to allocate orders through four service groups. Their pick / pack routine is carried out in one process as an order drops in, using rapid print to scan the despatch note to return a label once. |
17/11//2010 |
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Lil Missy Salons went live with MetaPack in just ten days. They import their orders through ChannelAdvisor using three different warehouses: UK, Germany and one for French orders. They are currently only integrated with Royal Mail but will be looking to integrate with ParcelForce and potentially a third carrier. | 15/11//2010 |
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Lloyds Pharmacy operate a multisite operation and have initially started MetaPack on the smaller of the two with intentions of rolling out to the larger site in the near future and are are also looking to involve a subsidiary company who sell on Amazon. Initially they are using Royal Mail Tracked but will look to incorporate other Royal Mail services and other carriers. |
13/11//2010 |
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GNG Group use the eBay middleware and file import to transfer their orders. They ship through Nightfreight and HDN and have two Nightfreight accounts (small & large) assigned to two separate warehouses. |
09/11//2010 |
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Voi Jeans use our partner Citrus Lime to manage their orders. MetaPack works as a black box where Citrus Lime makes a call for available services within their MetaPack account before allocating. They also sell through well established high street stores as well as online and have now successfully opened their new store. |
08/11//2010 |
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Deluxe Supplements went live in exactly one week and use the eBay middleware. They also use a template Amazon file import to import their orders across from Amazon and ship through Interlink. |
22/10//2010 |
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IfSoGo use the Netsuite integration. It uses similar middleware to the ChannelAdvisor and Magento platforms. Orders are fed through to MetaPack on a timed cycle and once despatched the middleware informs their NetSuite system it has been despatched. |
22/10//2010 |
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Amazon now ship their large two-man items through MetaPack with the DHL Supply Chain / Red Prairie fulfiment house integration. |
18/10//2010 |
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The Cane Furniture Store are another addition to the ChannelAdvisor middleware. Shipping through UKMail next day. |
14/10//2010 |
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Economy Spares sell through eBay only. They are another retailer to use the new eBay middleware. They use Selling Manager to manage their orders and UKMail and Royal Mail to despatch their orders. |
12/10//2010 |
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Great Value Golf are in the process of setting up their new website and so initally opted to use the manual entry screen to enter their products. They will have a custom built API integration once website is developed. They ship through ParcelForce and will have four separate distribution / retail shops which they will ship from when fully live. |
05/10//2010 |
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Evo-Tech Performance currently only use Royal Mail on our system and ship worldwide. They import via our partner Magento and use the suggested ‘product-matrix’ shipping extension bought from WebShopApps.com. |
30/09//2010 |
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Bemore Tools were keen for a quick go live and use the file import to import their orders. They use One Stop Order Processing from Mole End software which then grabs their orders from actinic. |
29/09//2010 |
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Beechwood Nurseries are the second retailer to go live on the eBay middleware. Again, imports orders with a default weight, once the tree / plant is ready to post, it is then weighed and the correct weight entered then allocated to carrier. They are still working on integrating their site into Magento. When this is done they will be importing solely through Magento. |
17/09//2010 |
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Ronnie Sunshines use three separate file imports with all orders allocated through the use of service groups. They mainly sell through their website with OS Commerce but they also have Amazon and eBay. They use Royal Mail, UKMail and CityLink. The items are picked and then packed at the pack bench using the Rapid Print function to enter the order reference. |
17/09//2010 |
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Hobbs have gone live using MetaPack as a black box behind their Lava commerce system. They use scanners at the pack bench to finalise an order and generate the call for a label. They are using MetaPack for both their eCommerce business and delivery to store on own fleet. Initially they are continuing with their status quo of a single carrier but are looking to expand their service offering into EU and also offer same day in M25.. Having MetaPack allows them to easily switch these services on when the time comes. |
09/09//2010 |
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Myretailheaven.co.uk acts as a market place for retailers to sell goods where a customer can buy from multiple retailers through one checkout and payment process. They currently use Parcelforce next day domestic only and are looking to increase options as the business grows. |
08/09//2010 |
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Unicycle are another Magento customer using the middleware for smooth seamless integration into MetaPack. |
08/09//2010 |
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Wholesale Clearance use two separate file imports to transfer their orders into MetaPack as well as using the first retailer on the Ebay middleware. One of the big savings to this retailer was the amount of time the lady in charge of entering the name and address fields into various carriers which they have been delighted with. |
24/08/2010 |
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Aspace sell children’s furniture though three channels: on-line, catalogue / phone and in store. They are using file import to get their orders in to MetaPack for all three of those channels. They print and pick two days in advance: Day 1 – orders allocated labels printed, Day 2 – items picked, Day 3 – Orders despatched. | 13/08/2010 |
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Oki Ni are a part of a Four Marketing and another Venda partner. Although Oki Ni are currently only using MetaPack in their warehouse they are hoping to eventually do a full rollout into the rest of the Four Marketing operation which specialises in distribution of high end fashion goods to high street stores.Oki-ni are taking advantage of rapid print from a barcode on warehouse pick slips to retrieve labels and UPS returns a Generic Label as a signal that the order needs further action. They are also the first to take advantage of a new Venda Middleware feature that checks for Ready to Manifest consignments and uses this as a trigger to take credit card payment prior to carrier collection. | 11/08/2010 |
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Fuel Sport are another retailer to add to our growing list of Magetno users. They registered a while ago and the account has been ready to go live, solely waiting on the new website being confirmed as ready. The account set up was straight forward, again using ‘productmatrix shop apps’ as their shipping method extension. These apps offer the retailers precise front end shipping options though the use of an easy to set up matrix. They ship out of a 3PL, CLF logistics through ParcelForce and Royal Mail. | 09/08/2010 |
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LSI are integrated to MetaPack through Promoserve. MetaPack has been put in place just in time to be able to handle the volumes of their recently won large contract with a multinational corporation. They are using DHL International services, CityLink and soon to integrate ParcelForce. | 09/08/2010 |
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Jacobs Digital used to use DHL Intraship before MetaPack and have already found the time taken to manually enter the parcels being eradicated is a huge resource saving. Jacobs Digital use Maginus communicate to MetaPack through API. | 08/08/2010 |
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Fantronix use ChannelAdvisor to import and allocate their orders. This was a straight forward integration with only two shipping classes (2 service groups). They are currently only directing one website to MetaPack at the moment, with 3 more expected next week. They use FedEx and Royal Mail with most of their orders going through FedEx. | 04/08/2010 |
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Fit Flops are the second company working with MetaPacklogistic partners Red Prairie and DHL Supply Chain. Using just one carrier and very similar parcel types, thier advatages will come from the automated allocating and label printing. | 03/08/2010 |
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MKP Storage invested heavily in thier WMS last year but were dissatisfied with its capabilities. MetaPack really automates their process saving hours a day re-keying data into various webscreens of different carriers. | 02/08/2010 |
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Press Play took advantage MetaPack's ability to deal with multiple warehouse setups which has enabled them to separate all 22 of the clients in their fulfilment house into an individual warehouse each. This also allowed them to provide separate pricing and different service allocations based on the individual clients requests. They are using a mixture of ChannelAdvisor Middleware and File Import to create and allocate consignments. This combined with Rapid Print should allow their warehouse operations to smooth out from a multi screen environment to a single screen pack area and more parcels out the door. |
02/08/2010 |
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Debenhams Direct work with logistic partners Red Prairie which operate a black box integration, and then makes use of the Append Parcel call at the pack bench to add items to the order. The continued use of the Rapid Parcel Print via URL sees labels printed as and when required for an order regardless of where the other parts are in the pick cycle. | 29/07/2010 |
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Ajvani Shoes use ChannelAdvisor to import and allocate orders. They have a retail shop in Manchester Arndale and sell online through eBay. This has really automated the e-tail side of their business saving them hours on copying the addresses. | 29/07/2010 |
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Monster Pet Supplies are a one-stop, online pet shop. They began by using file imports for a quick go-live and now use file import to remove the manual element. | 29/07/2010 |
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Rare Fashion use the Magento middleware and supply both direct to consumer as well as into shops. At present they only use two carriers but are looking to increase their carrier base as allocation becomes much simpler with MetaPack. The use of service groups will also enable them to enhance their website service offerings. They will also use Rapid Print to speed up the dispatch process. | 26/07/2010 |
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figleaves.com have built an integration that utilises MetaPack as a black box, where they scan an order at the bench, it finalises it on their ‘COM’ system and then creates the consignment in MetaPack. From there the label image is called back and placed on the Invoice. This allows them to print a single piece of paper with all the details of the order and delivery, including returns label. |
26/07/2010 |
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Past Times use Venda for their order management system and have a full integration into MetaPack. The ability to use rapid print from barcodes on pick slips means that they can utilise all of their pack benches as multi carrier dispatch areas, where as previously they were limited to the individual carrier machines to get the appropriate label. |
16/07/2010 |
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EcoCharlie are a web startup who use the Magento middleware to link their order management system with MetaPack, along with an extension allowing an easier configuration of service groups. |
10/07/2010 |
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Gift Library use MetaPack partners Snow Valley at their web front end and are manually allocating consignments. | 01/07/2010 |
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Tooled Up now use three carriers with MetaPack sitting as a black box behind their internal system. This is because they need to weigh consignments at the pack bench update their system and then call for the appropriate service. Having MetaPack has allowed Tooled Up to switch from a single carrier model in to a multi carrier example at the flick of a switch and will allow them to add more carriers and get better service to their trade and retail clients. | 24/06/2010 |
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Gemmondo have a complete integration with MetaPack which happened alongside their new web design. They use Channel Advisor to manage their orders and have already reported a reduction of at least ten steps out of their order-despatch process. | 23/06/2010 |
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Atkins Angling use a bespoke management system by IRP, a Northern Irish company and import the orders into MetaPack via csv. MetaPack only had to make minor adjustments to the expression language in order to adjust the output from IRP, proving that MetaPack really can work with any OMS. | 11/06/2010 |
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Direct 4x4 using a file import exported from Sage 50. Their process before MetaPack involved huge amounts of data entry for their admin staff. They are delighted with MetaPack and think it is a “great product”. Furthermore, having all their orders in one place and therefore the tracking details at hand when a customer calls to enquire on an order, has resulted in “better customer service”. | 08/06/2010 |
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Lords of Notting Hill are a new web start up but are backed up by numerous stores which aid their websites growth. They use Magento and through the middleware orders are allocated to carriers and the correct shipping methods. | 07/06/2010 |
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Ironmongery Direct use MetaPack as a black box behind their WMS system. They upload and allocate orders at the pack bench and the packer is then returned the labels. They have built a tool to compliment the system which allows the packer to amend detail if the consignment fails for things like a postcode error at the pack bench without having to go to the WMS and change it. |
18/05/2010 |
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Quantum Straightforward are a marketing fulfilment house shipping. Their old process was to create labels manually on one of their four carrier screens. Initially they were able to create a temporary file import and use that to import delivery data to MetaPack. From there packers use the MetaPack screen to allocate a carrier and get the label. This has reduced the need for using different carrier screens to get the right label and helped speed the process up. The full integration will enable them to make use of Rapid Print and remove the need for pack bench allocation. |
07/05/2010 |
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Nannotec use file import to transfer their information from their OMS to MetaPack. |
07/05/2010 |
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The Present Finder are integrated to MetaPack through our partners partners Money Spyder. They use MetaPack as a black box and the API calls for consignment creation and label print in one go. |
23/04/2010 |
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Berghaus is part of the Pentland group of brands. However unlike the other Pentland retailers who use MetaPack, Berghaus runs a single warehouse operation to cater for both domestic and international, while all the others have two. This meant MetaPack had to rework the file import structure, use the expressions to get the right results and make sure we have correct allocation on both fronts. This new functionality has been welcomed by Pentland so will be able to improve the entire range of their services to retailers. |
15/04/2010 |
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The Gorgeous Shop went live with a new MetaPack partner, Orderwise using a file import. The expression language has made go live possible as it deals with various weight and postcode issues that the partner was unable to. |
26/03/2010 |
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The Tackle Box will use MetaPack in a manual fashion until their new OMS is ready. At present they use five different carrier screens to dispatch manually so using one screen to dispatch through their five carriers is hugely advantageous. |
25/03/2010 |
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Hanon shop provide worldwide distribution of hard to find and collectors edition trainers and shoes. They will use MetaPack to send all over the world via three carriers. They are a very small operation so having MetaPack will allow them to spend more time on getting more orders done and increasing their sales volumes. | 25/03/2010 |
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Peacocks use GSI Commerce (a MetaPack partner) to ship their orders. Utilising the MetaPack despatch management system they are able to offer visibility and front end delivery options functionality. Peacocks are able to see the fulfilment operation through activity at the pack bench in real time, whilst GSI commerce are able to provide the full range of MetaPack carriers to their clients enabling GSI to offer a flexible and robust range of fulfilment policy options. | 24/03/2010 |
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The Childrens Salon have just moved warehouses and have implemented MetaPack as part of this move. This will help them create more efficiency and take the reliance on workers to choose the right or wrong carrier and move it into us. Something we can easily handle. They will be using a varied mixture of six carriers. |
22/03/2010 |
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Robert Dyas went live with two carriers. They are using the voodoo partner integration and print batches of 6 orders and labels and pick them all before printing another lot. |
19/03/2010 |
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Sportsshoes.com went live with MetaPack in conjunction to launching their new website, new payment authorisation process and new OMS/WMS. They use API integration. |
17/03/2010 |
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Liverpool FC use a file import, with some advanced use of the enhanced expression functionality. This means that their peak times over kit launches (due soon) and Christmas will be allocated and delivered with ease.
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09/03/2010 |
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The Bling King are a ChannelAdvisor middleware retailer. The ability to plug this in and set them going almost immediately was the catalyst for a very quick one week turnaround from registration to go live. |
05/03/2010 |
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Fawkes Cycles use MetaPack partners Citrus Lime to integrate and are an offshoot of another website and deal in specialist cycle parts. | 03/03/2010 |
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Mydeco are a web start up who are using drop ship from several suppliers using the Magento middleware. Initially they are doing manual creation of orders as they finalise their suppliers and the website but having the middleware waiting in the wings is an exciting development in terms of what we can offer retailers ‘out of the tin’. |
02/03/2010 |
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Cricket Direct, utilise an Aspidistra integration which automatically brings orders into MetaPack from the point of sale which enables them to quickly dispatch orders to customers. |
22/02/2010 |
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Creatico went live within a week. They have two file imports mapped from their website and backend system, Evolve as well as Amazon and eBay. The flexibility of MetaPack means they can bring in all six of their website orders via the same import format and get the right allocation first time to get their parcels dispatched around the world utilising three different carriers. |
22/02/2010 |
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Performance Motorcare are using Actinic and the Mole End solution. This enables them to generate a csv file which was traditionally limited in its uses but when importing via 2.6 we were able to get much more out of the information provided, allowing for a better allocation decision first time around. They are using a mixture of Royal Mail, Interlink and HDN for about 50 parcels per day. |
19/02/2010 |
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Dobbies are another Snow Valley client and their first multi-warehouse integration. They are based in Edinburgh and distribute via their six stores around the UK and also from a 3rd party Logistics supplier. |
15/02/2010 |
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WH Smith went live in their first phase which is for the direct shipment of internet orders. Phase two will involve shipping to stores for customer collection. Although a relatively small operation for the size of the business, this reflects their focus on bricks and mortar sales. However, they intend to use MetaPack to scale this section of the business and drive the delivery service offering. |
08/02/2010 |
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Travellers Essentials market travel goods from their store in Richmond as well as their own website, distributing around the world. They do not have a centralised order management system as such but rely on CSV file imports. MetaPack have created individual file import maps using the 2.6 structure to get the desired results. |
05/02/2010 |
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Auto Regalia use the Channel Advisor Middleware. Going live with one carrier, they will look to add more as volumes increase. |
29/01/2010 |
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Galaxy Sports distribute sports shoes and trainers via ebay, Amazon and their own website all over the world. They utilise Royal Mail, Interlink and DPD International Mail. They use a csv file import from each of the three platforms into MetaPack which have been specially mapped to meet their requirements. |
28/01/2010 |
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Bath Empire are a partner customer along with POTN who have been live with MetaPack for over a year. The utilise the same APIs as POTN and have initially gone live with one carrier, looking to add two more in the near future. | 27/01/2010 |
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Ideal Textiles extract orders from their Actinic OMS using the Mole End Plug in. This enables them to generate a csv file to import into MetaPack and automatically allocates orders to the carriers they desire using service groups. The ability to use expression language in the Import Mapping has made it a thing of the past manual intervention a thing of the past. |
11/01/2010 |
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The Shower Doctor have built their own API to despatch orders. They use this to import batches or orders as they pick and use a combination of three carriers. | 21/12/2009 |
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DigiMedia Solutions are yet another ChannelAdvisor customer making the most of MetaPack through the middleware which automatically links the two systems. | 30/11/2009 |
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Brooklyn Trading are an Amazon and eBay seller using ChannelAdvisor. Using two carriers they achieve despatch efficiency through MetaPack. | 30/11/2009 |
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L'Occitane saw the value in the automation of their operation as well as the potential for future development of their service provision on the website, which MetaPack makes possible. The developers in this instance were based in France; this geographically diverse stakeholder base once again proves MetaPack's ability to work across borders. | 26/11/2009 |
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Roman Originals is using MetaPack as a black box. They have built their integration around specially designed and created stationery where the label is printed directly onto the stationery, which has been built with our label specs. This enables them to issue the pick slips with the label on it already and then simply peel the label off and put it on the parcel. |
13/11/2009 |
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Sonic Online is again a Channel Advisor customer using the Middleware. Just as Square Kipper they making use of the Rapid Print with Barcodes embedded in the invoice/pick slip. | 05/11/2009 |
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Square Kipper is another of the Channel Advisor family to make use of the Middleware. They are taking advantage of the Rapid Print Function (Using the Pick Ticket Number). | 04/11/2009 |
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Lotnabox are another of the Channel Advisor middleware users who use a multicarrier approach managed by MetaPack to gain the advantages without the hassles. | 20/10/2009 |
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Route One is the first Snow Valley partner integration. While their site is not live they have taken MetaPack on at 5 brand new packing stations. When the Snow Valley/MetaPack integration is complete they will have a system where the packbench will use rapid print to print a label and also update the Snow Valley system that the order has been dispatched and bill the customer’s credit card. |
19/10/2009 |
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Beta Fashion is a web start up company. At present they are entering consignments manually into MetaPack in order to gain the efficiencies of automatic allocation and will continue to do this until they have sufficient volume to move onto a file import. | 14/10/2009 |
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Wembley Drum Centre went live with MetaPack on the back of their new website lauch.They are the second integration using the Aspidistra / Sage crossover and will be using a mixture of two carriers. | 09/10/2009 |
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SPC Marketing is the first company to go live with the new web service developed by Aspidistra which allows the Sage line of programs to interact with MetaPack. This means they do not have to work with file imports and can see all of their information in MetaPack as soon as they have processed the payment. They are also taking advantage of Rapid Print, which will save them a large amount of time as they head into the busy peak season and will look to add more carriers in the future. | 06/10/2009 |
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The Wool Company are the first to go live using the Magento Middleware as an interface. Having MetaPack means an end to their manual creation of orders in the carriers own systems. It also enables them to store this information as they wait for stock orders to arrive which means an end to lost paperwork. | 28/09/2009 |
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Choice Brand use the Channel Advisor middleware to integrate into MetaPack. Owing to this they have been able to completely re design their warehouse operation and now use the invoice as a pick slip combined with rapid print labels at a new packbench desktop to complete the process. | 11/09/2009 |
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JD Sports mark another household brand to use MetaPack. They use the API including full export details to transfer information from their web front end into the system. Currently only dispatching to the UK, they will be selling internationally towards the end of October and will be using MetaPack for that too. |
09/09/2009 |
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Acacia Masonic are an Actinic customer who make use of the Mole End integration software to get the most out of MetaPack. Using MetaPack will remove the need for manual entry of delivery information and make more time for picking orders during the day. They will also take advantage of the ease of adding new carriers by using DHL for the larger regalia items and Royal Mail for everything else. | 03/09/2009
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Specialty Drinks have developed their own API structure that they will use from their own interface. This means MetaPack will run as a black box for them in the background. They will initially use Parcel Force and look to add additional carriers in the future as demand increases. Using MetaPack allows them to perform all of their sales functions from one screen and allows for faster processing of orders. | 03/09/2009
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Festive Lights have just started using MetaPack on the back of a new site launch by MetaPack partners, Lost Ferret. They have gone live with the new site to coincide with their peak trading time which is fast approaching for them and much earlier than others. The ability to use the new Rapid Print with the ability to add labels at the pack bench will be one of the major benefits to them as they do not really know the number of packages until the order has been picked. |
01/09/2009
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Sylvan Company are based in South Carolina, USA. They have previously had an extremely manual process to get their products distributed from their fulfillment house, PDX, in Buckinghamshire. They will now use MetaPack as the main interaction between themselves and their fulfillment house. They upload their batch of orders into MetaPack and PDX use this to print the labels and gather pick order information. | 28/08/2009
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C Brewer & Sons took only three weeks from registration to go live. They wrote their own API which they use to pass orders in and using service groups to make allocation decisions. They have gone live with two carriers so far and will use the Generic carrier to produce labels for their international orders which are processed via a third party distribution agent. Brewers will use the MetaPack GUI at the pack bench, initially manually searching orders, but will move to rapid print once they have integrated a barcode onto their pick slips. |
26/08/2009
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Technology Solutions are based in Northern Ireland. Recently moving to ChannelAdvisor from eSellerPro, they wanted MetaPack available from day one which was a simple process owing to the middleware integration. |
07/08/2009
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Liquidity Services are in exactly the same position as Technology Solutions, in that they have moved into ChannelAdvisor from Frooition ecommerce. They see MetaPack as offering them competitive advantage on their shipping as they move to take on more carriers in addition to Parcel Force, who have recently stymied them on some of their larger options. They will initially begin to use orders from Frooition via File Import and gradually move all of this into the ChannelAdvisor platform. They will also use the Rapid Print function to increase their speed at the packbench to help keep their process as efficient as possible. |
07/08/2009
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Vision Window Films yet another ChannelAdvisor customer who have realised the benefits of MetaPack. They trade via their website as well as trade and phone orders. They are looking into the MetaPack - Aspiditra Sage 50 Integration to help with these orders, as well as adding a third carrier. Which can all be done easily through our delivery management software. |
06/08/2009
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UK Digital Cameras, a customer of MetaPack's partner Lost Ferret utilise MetaPack as its new warehouse interface which takes advantage of its ability to control date of dispatch. It also provides the basis of the customer service track and trace facilities. |
16/07/2009
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Ianick Trading Company comprise several brands their main site being Dog Online. They use a file import and then print via order number search at the pack bench, where they also do a small number of reallocations. This has saved them a huge amount of time at the pack bench and means they can get more orders processed on a daily basis. They use an OMS, OS Commerce - a freeware platform, through which they were able to create their own file import which MetaPack configured. |
08/07/2009
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Tackle Discounts use the ChannelAdvisor middleware to automatically connect their OMS to their MetaPack system. The middleware has proven to be flexible in aligning the presentation of shipping methods to consumers and enabling the efficient allocation to the cheapest service within MetaPack. They now have an efficient end to end process that can enable central control and flexible operational application where the consumer chooses the shipping method and Tackle Discounts define the policy which outlines those choices. |
29/06/2009
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Golf Online went live with and API integration which they developed themselves. This is following a new website launch which they wanted to go live in conjunction with MetaPack delivery management system. |
17/06/2009
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Watch Warehouse will initially be using MetaPack to service their ebay store and website with more to follow. They will also be looking to use the pending MetaPack and Coding Monkey's integration in the near future. |
15/06/2009
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White and Bishop a multichannel retailer, utilise the integration with the Citrus Lime Order Management System. The MetaPack Despatch Management system sits as a ‘black box’ behind the main interface of the Citrus Lime OMS. Citrus Lime will call into MetaPack to find out the correct delivery options and present this to the user where a choice can be made. The elegancy of this type of integration enables a shipper to have the single interface for both order and despatch management, whilst enabling them to manage their carrier base without the costly hardware and operational changes associated with carrier base manipulation. |
10/06/2009
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Invent Solutions use file import in thier own format which the MetaPack Despatch Management system mapped to using its flexible mapping functionality. They also use the service groups functionality to enable them to maintain the simplicity of the use of MetaPack without any major changes in their own upstream systems. This enables them to accurately present options to their customers on the front end and intelligently allocate their service expectations to the most efficient carrier service based on the nature of the order being sent. |
05/06/2009
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Brookbank manually create consignments and utilise the volumetric conversion factor built into the pricing to point their operators in the correct allocation direction. They will also be able to use an import from their Cybertill OMS to create the order in bulk but still allow for their operators to manually allocate. MetaPack has given Brookbank Canoes a single interface in their dispatch arena and reduces the incidence of operator error in allocating a consignment to a carrier. They also receive tracking and send emails to customers on dispatch. |
15/05/2009
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Princes Vintage are an ebay shop who use ChannelAdvisor. They are currently using MetaPack with the file import but plan to make use of the middleware in future. |
30/04/2009
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Tobar, the specialty toys retailer now use MetaPack for their BtoC operation. Recently acquiring another company whose products will also be shipped from the same location they needed to implement a delivery management solution. Using an API to automatically transfer data between their OMS and MetaPack, they are pleased with the increase in speed of the process especially the label production. |
12/05/2009
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The Sport Depot, use the ChannelAdvisor macro and import and allocate to integrate their systems with MetaPack. They also use the recently available grouping functionality to ensure that allocation takes place according to the defined service of the consumer on the front end. This shows how flexible MetaPack has once again been in ensuring that it is able to work with the variety of information provided in an SAS OMS download file. The ease of use was just one factor identified by The Sport Depot. |
08/04/2009
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Doctor Car Parts, use a file import from ChannelAdvisor that has the consignment weights within it. They use Royal Mail and Interlink for international deliveries. Once they are able to use the grouping functionality on the import from ChannelAdvisor they hope to be able to offer their customers a series of service levels and upsell these at the front end. Dr Car Parts demonstrate the power of partner referral and the ability of the MetaPack Despatch Management system to allocate based upon weight and destination. The operational efficiencies are appreciated by the client at the front end. |
13/03/2009
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House of Fraser, when their online store was first launched the fulfilment element was outsourced to a 3pl. As the volumes grew, it became apparent that the contract with the 3pl was prohibitively expensive. They did however, have an operation for replenishment of retail stores which could be adapted to fulfil web orders as well, as is practised by Halfords and Laura Ashley, so House of Fraser decided to bring the e-commerce fulfilment operation in house, and use a single stock pot. In parallel, a review of carriers was undertaken. The project was delivered to tight deadlines, with House of Fraser importing the created file, choosing between 4 carriers in delivering to the UK and ROW. The MetaPack system is also used to send despatch confirmation e-mails to House of Fraser customers, and for the contact centre to track shipments and to arrange collections where required. |
02/03/2009 |
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PHD Fitness use TDG logistics for their fulfillment who take advantage of MetaPack rapid print functionality to enable quick print and despatch from a file provided by the In House Order Management System of PHD. This file provides the full order details and allocates based upon the preferences of the customer when they order in order to meet a defined SLA, for which they will have paid a premium. MetaPack were able to manage the diverse requirements of each party and ensure that a cohesive strategy for efficient despatch management was in place. |
19/02/2009
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The Climbers Shop use the OMS of Citrus Lime who are an integrated partner.The ease with which customers of integrated partners can "switch on" MetaPack prompted them to use the software to integrate into their current carriers and easily add the planned further carrier. While at the same time obtaining all the extra benefits MetaPack provides. |
18/02/2009
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Ultra Glow Cosmetics use the file import method from Sage reports and provide weight and insurance cover requirements. This enabled the costings page to be set up to provide allocation based upon weight, but also the level of insurance required. Also taken into account was the variety of special rate agreements with their carriers. This is an excellent example of the extent to which the MetaPack system can allocate efficiently between a variety of not only carriers, but carrier services, based upon a variety of variables. |
11/02/2009
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Wickes have recently completed a move to a consolidated warehouse based in Hemel Hempstead. Using an import file from Venda, the consignment data is created and allocation is made manually at the pack bench. This improves on their previous format owing to the single MetaPack interface now rather than several different carrier interfaces meaning they have access to all despatch data in one location. |
23/01/2009 |
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Cloggs are a young and growing company who require a lot of systems integration across their order fulfillment capability. MetaPack has enabled them to combine their various carrier interfaces into one and provide additional customer services reporting. Currently they have various systems from point of order to despatch, none of which are integrated to each other. As a result a large amount of manual sense checking takes place. MetaPack enables them to sense check against consignments that have actually been despatched via exports from the home page. |
16/01/2009
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Cox & Cox and Plantstuff are the second retailer to go live in partnership with Moneyspyder, who have developed their web front end and OMS. This is another example of a successful cooperation with a partner system that provides both the delivery of a robust and flexible lean operation via the MetaPack carrier integration and the user friendly front end of the partner OMS. The user’s end to end order data and operational process is now transparent and manageable. Our partners recognise that MetaPack is the system of the future because it meets the requirements of users today. |
14/01/2009
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Aurum Products chose MetaPack to streamline and automate their delivery removing the laborious manual process of typing in shipments. What used to take all day, with MetaPack it takes ten minutes. |
19/12/2008
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Lakeland Flytying are one of a number of clients that have come to MetaPack from the integrated OMS partner, Citrus Lime. The level of integration has provided the ability for Citrus Lime users to tie up the operational loose end of dispatching consignments after they have been efficiently managed through the Citrus Lime system. Citrus Lime has developed the ability to make delivery options calls to MetaPack that give the pack bench user a range of options for allocation, immediately making the label available. There is no manual or local carrier knowledge required as all the restrictions are built into the MetaPack database that only allows carrier conformant consignments to be allocated to a particular carrier. |
15/12/2008
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LK Bennett Online are the eCommerce branch of the high end ladies fashion retailer found on Regent Street, London. Their products are shipped out of a third party fulfillment house in Lutterworth. Their fulfillment process is of the highest order, with consignments being treated with distinct care and attention paid to the details of the presentation. MetaPack were able to move the fulfillment process from being a manual keying in process to one where a bulk file import enabled the allocation to either of their carriers based on location, this removed and reduced the previously required resources. |
10/12/2008 |
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Pocket-Media have developed their own in house API integration to MetaPack. They make use of the MetaPack service types to enable allocation to a carrier’s service that meets the SLA they are looking for based upon the choice through their website that a consumer makes. They were able to develop the system with minimal support from MetaPack due to the ease in which the integration documentation and system has been designed and can now manage a very wide carrier base through this method, including DPD, FedEx, Royal Mail and Parcel Force. Pocket media will be able to take full advantage of all MetaPack has to offer through their own flexible and knowledgeable technical approach, coupled with MetaPack’s unique market position as the most functional dispatch management system available. |
18/11/2008
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Asos is the UK’s largest online fashion and beauty stores and used MetaPack to cope with the growing demand. By doing so they have reduced their delivery times, provided a Saturday delivery service, increased number of orders delivered on day one regardless of the delivery options and increased next day cut-off time from 4pm. |
14/11/2008 |
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Fredonline 321 ship a variety of clothing goods through several ebay shops via the Channel Advisor Marketplace system. They wanted their customers to be able to specify the carrier and service at the point of order which is then fed into MetaPack through file import. They were very pleased with the functionality and outcome. |
04/11/2008
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Surfing Hardware have developed their own API that enables them to efficiently manage their carrier allocation between Night Freight, Royal Mail and Interlink. A carrier service provision with wildly different specialism’s has been brought in under the roof of one system where their diverse product portfolio can be fulfilled efficiently. The integration and go live were all carried out remotely, displaying the systems ease of use and ability to be set up by any user anywhere in the UK. No onsite technical presence was required or requested and the operational benefits have been realised through the use of a single interface and label printing resource. |
15/10/2008
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Marks and Spencer international delivery service was made possible through the MetaPack delivery management system. M&S tendered out the international project to three companies, MetaPack emerging as the clear winners proving the benchmark of processing 50 thousand parcels and hour was possible and that they had the ability to deal with the nuances that international shipping can cause. |
15/10/2008 |
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Grants European are an Ebay and Amazon shop that offer a varied range of products. They use two warehouses with multiple accounts across the same warehouse to take into account the multiple business units within Ebay and Amazon. Being a Channel Advisor customer they chose MetaPack to help amalgamate all their despatch processes across their various outlets and are eagerly anticipating using MetaPack’s Channel Advisor Middleware once it has been fully integrated. |
09/10/2008
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Storage Home Solutions are a growing and competitive online retailer of home storage solutions. They utilise a file import and manual file creation to dispatch their orders via DHL from Amazon. They are also looking to put their Ebay and website orders through. They benefit from the centralised interface for both dispatch and customer care, and are able to see the full tracking of their orders without having to change to a new interface. As their business grows, MetaPack will grow with them and continue to add value and flexibility. |
24/09/2008
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Sylvester Oxford Recently underwent the successful implementation of the MetaPack system and have already make use of its automated allocation to find the best courier for each consignment. Their use of the system has cut down their dispatch management time from up to five hours, to half an hour. They no longer need to manually enter each consignment and make use of the file import facility. |
24/09/2008
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Music on my PC manage theircarrier base centered on Royal Mail and Interlink using the import file functionality that they prepare themselves from a Sage report. As a multi channel online retailer they also have a ChannelAdvisor account from which many of their orders for Amazon and Ebay come, although their own in house technical expertise has enabled them to have a market presence elsewhere. They have expanded to purchase a new warehouse and increase their daily volumes. MetaPack has been at the forefront of ensuring that they are able to dispatch their consignments with ease. The format has also been set for increased integration with the new ChannelAdvisor automatic update integration as well as the future integration to Royal Mail’s OBA. The combination of these two integrations through the MetaPack system will reduce their operational administration substantially and only require a periodic monitoring of data, for which there will be historical information that can be analysed. |
10/09/2008
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Foxster ship worldwide and pride themselves on unrivalled customer service, a fact that made the choice for the Metapack software an obvious one, with its capabilities for parcel tracking and proactive customer service. Foxster use Cybertill for their WFE who are a MetaPack partner. |
10/09/2008
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My Protein currently use Royal Mail and Parcelforce for national deliveries and Airmail and Airsure for international deliveries. Looking to integrate into DPD international, and with the cost and hassle of new carrier integration as well as managing those they have already integrated into, they have chosen to use MetaPack. DPD international are shortly to be the first in a number of international carriers MetaPack are partnering with. |
14/08/2008
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POTN are the largest online retailer of performance car parts and have enlisted the services of Metapack software to manage their suppliers. They are currently trailing the system for manual consignment creations and are due to set an API to deal with this integration. |
08/08/2008
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Auto Styling have gone live with Metapack’s software integrated into their Maginus system (who are an approved Metapack partner). They use Maginus as front end which allocates the parcel to the carrier service and then MetaPack manages back end allocations by linking with them for manifesting and provides a single interface for label printing across them. |
14/07/2008
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Pentland Distribution Services (PDS) house some of the hottest labels on the market. They wanted to get rid of the old manual ways of desptaching through carrier systems and expand their delivery options to the Consumer, using different methods of order import. This was needed at the same time of launching new web sites and introducing new warehouse processes and was achieved through using MetaPack. |
28/06/2008
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DSGI Returns introduced MetaPack after re-evaluating a somewhat laborious process of receiving calls, authorising returns and then sending hard copy label and returns documentation via whitemail. They now make use of the automatic uploads and all the searchable carrier information which is used by the customer care team as well as tracking information emails. |
16/06/2008 |
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Simple 2 Trade recently went live using MetaPack using one carrier and have now added a second. MetaPack. the on line despatch manager, provides integration into all of the UK’s parcel carriers for domestic and international shipments. |
16/05/2008
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The Component Shop is a family run business based in North Wales, and was introduced to MetaPack through our partnership with Channel Advisor. They were able to add this new carrier rapidly by using a standard file transfer system that is available for all MetaPack and Channel Advisor Customers without the need for any integration or technical input. |
15/04/2008
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Shudoo are a growing business. As a result they needed to add carriers and services to their delivery portfolio, enabling them to meet the supply and demands of their Customers. MetaPack was recently introduced and this has allowed Shudoo to increase their carrier options quickly and easily. |
04/04/2008
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Laura Ashley recently chose MetaPack as part of a complete revamp of their warehouse operations. The new solution has now gone live and integration between MetaPack and Manhattan Warehouse Management Operating System (WMOS) permits real time calls at the packbench, thus creating a more streamlined approach to multi-carrier management which recouped over 10% on carrier costs. |
14/01/2008
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Proline Skates have a single retail outlet in Cardiff, but a very successful web store and fulfilment operation. They use Actinic as their order management system and middleware to convert a file extract from Actinic into a form suitable for upload to the MetaPack system. They only use a single carrier, DHL, but benefit from the MetaPack system in that their administrative process was greatly improved as previously each order was manually entered into the DHL system, they send despatch confirmation e-mails to their clients and can track shipments through the system. |
30/11/2007 |
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The John Lewis Partnership have adopted MetaPack system to implement a rapid tactical solution which took less than four weeks. They have make particular use of the fast file import, "easy view" tracking and pro-active reporting |
15/10/2007 |
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Halfords wanted to significantly extend the range of products that they can offer on their website, without extending their stocks in the DCs by delivering direct from supplier to the customer and they use MetaPack to help achieve this. Each supplier is set up as a separate warehouse within the Halfords' own MetaPack system, an order file is created from within SAP on uploaded daily into the MetaPack system. Each shipper then has their own log in and can instantly see the orders placed on them for that day. From the MetaPack system they produce labels that allow despatch by Halfords' chosen carriers, Halfords paying only their group negotiated rates, and their contact centre retaining visibility of an order throughout its life from upload to delivery within the MetaPack system. The first shipper to join the operation increased their lines offered on the Halfords web site from single figures to in excess of 100. |
15/08/2006
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B&Q engaged Javelin to identify best in class solutions for delivery management. They recommended MetaPack. MetaPack drives B&Q’s delivery options at point of order; parcel carrier integration and carrier selection; own fleet management and MetaPack also provides carrier statuses into the SAP customer care screens. |
15/06/2006
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Jessops wanted to make sure they could maintain and improve customer service levels throughout their period of expected growth. By choosing MetaPack, they reduced the complexity of a multi-carrier approach and successfully integrated with 6 home delivery carriers, in just 8 weeks. This has provided Jessops with the flexibility to change carriers quickly when necessary for continuity of service. |
17/01/2006
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