News

MetaPack Delivery Manager (DM) goes live with Lighting Direct

2nd May 2008

Lighting Direct ship significant volumes of parcels through a centralised despatch hub. They had to decide manually which carrier service to use, by weighing and sizing parcels, and then working out the optimum route by referring to tables. They wanted to improve efficiency by automating the process at the same time introduce additional carriers that would increase their delivery options.

MetaPack Delivery Manager (DM) was introduced to provide automation for all shipments. The software has saved both time and money by automatically allocating the shipment based on its individual profile, ensuring that the correct route is chosen every time. Busy times are no longer an issue; additional pack benches can be opened as the software allows for all carrier stationery to be produced from any printer. The software has allowed for the introduction of additional carriers without the need to change or disrupt the process in the warehouse. An added benefit has been within the Customer Care Team, who can now access all shipment information from one screen irrespective of who distributed the goods, this has allowed for a quicker response to every delivery query.


Order anywhere, deliver anywhere, with MetaPack Delivery Manager (DM).

Related Article:
MetaPack Delivery Manager helps Lighting Direct automate routing process to improve efficiency