News

3 September 2007

MetaPack Delivery Manager (DM) now incorporates pro-active reporting to improve customer care. Typically all reporting in the parcel delivery market takes place after the event. If your parcel is lost, damaged or misrouted the customer gets to hear about it after they have waited in and been disappointed. This is no longer necessary with MetaPack Delivery Manager (DM).

The web-based carrier management system now incorporates MetaPack pro-active customer management. MetaPack DM draws down all carrier statuses, using the carriers' most up-to-date information. It then analyses and identifies parcels that have not met their expected status for delivery on time. If this is due to any one of a number of "problem" statuses, the customer can be contacted, warned of the issue and told of the carriers next steps. This exciting functionality has historically been available to MetaPack's larger customers and in some cases it has reduced inbound calls to the contact centre by 40%.