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News

Keep abreast of MetaPack developments. From news about added functionality to our customers' systems, new and exciting partnerships to industry events, news and views.

To view our go lives have a look at our ever increasing customer list

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ironmongary

Ironmongery Direct: winning delivery with MetaPack
Winners of the Ecmod All-Round Business Ironmongery Direct, recognise how the MetaPack platform has helped them improve their fulfilment: strengthening their promise of next day delivery for goods ordered by 7.30pm and increasing first time delivery success to 98.5 percent.

18/10/2011
metapack developments MetaPack strengthens its board for growth
Bob Willett has been appointed Chairman of the Board at MetaPack the delivery management specialists. Willett, formerly Group Chief Executive of Al-Futtaim and Chief Executive of Best Buy International (retired), specializes in global multi-channel growth strategies, information technology transformations and supply chain.
11/10/2011
metapack developments

The Complete Delivery Solution
MetaPack are pleased to announce the launch of a new product this autumn. The Complete Delivery Solution (CDS) is a fully managed multi carrier solution which packages all the value of the industry acclaimed Delivery Manager software along with the added advantages of managing the carrier contracts, providing a consultancy service and issue resolution.

30/09/2011
metapack developments

Direct from Store Delivery: Handle with Care
Delivery From Store is a topic that’s now the cool kid on the delivery block. However exciting a prospect this may be, MetaPack the delivery specialists, have released a whitepaper, saying there is more to it than one may imagine and that retailers considering this route need to be careful in getting it right.

26/09/2011
movers & shakers

Patrick Wall named Multi-Channel Mover & Shaker
Patrick Wall, MetaPack's CEO, has once again been named as a Multi-Channel Mover and Shaker along with our investors Sir Terry Leahy and William Currie Group, as well as 34 of our customers and partners.

16/09/2011
metapack developments

Sir Terry Leahy invests in MetaPack
Sir Terry Leahy, former Chief Executive of Tesco, has returned to retail and invested £2 million to become a ten percent shareholder in the e-Commerce delivery management specialists MetaPack and will provide advice to CEO and co-founder Patrick Wall and COO Karl Wills.

15/06/2011
marks & spencer partners with metapack

Flower companies deliver with MetaPack
Marks and Spencer have added their flower deliveries to those divisions already sent out through MetaPack to allow for contingencies during peak times. Two more online florists have followed suit realising the advantages MetaPack can bring to this time-sensitive industry.

09/06/2011
returns report Trends in online returns & refunds revealed in Snow Valley report
There has been a sharp increase in the number of UK retailers that refund the original delivery charge when a customer returns an unwanted item bought online, according to Snow Valley’s 2011 Online Returns & Refunds Report, which is sponsored by MetaPack.
02/06/2011
home delivery conference

MetaPack announces the Home Delivery Conference 2012
Following the positive reaction to the first conference in February of this year. The national conference deals exclusively with Home Delivery and is particularly geared towards internet sales and first time delivery success.

31/05/2011
tobar

Tobar’s unique use of MetaPack improves multi-channel fulfilment
Tobar are harnessing the MetaPack Delivery Management system in a new way which assists the visibility in their multiple fulfilment channels.

03/05/2011
home delivery conference

Home Delivery takes centre stage at the first Home Delivery Conference
The Home Delivery Conference hosted by MetaPack took place on the 17th February and was the first of its kind. It clearly proved that there is a real need for an event that is unambiguously focused on home delivery and eCommerce. The feedback for the Home Delivery Conference has been universally positive...

18/02/2011
metapack developments

figleaves.com use dynamic delivery options and drop boxes through MetaPack
figleaves.com have added dynamic delivery options to their website, which includes ByBox drop boxes, through their MetaPack home delivery software.

28/11/2010
HOBBS

Hobbs positions themselves to meet increasing home delivery demands
Hobbs recently went live on MetaPack to help meet the increasing delivery expectations of their customers as well as make use of the improving services offered by carriers. Hobbs are using MetaPack for both their eCommerce business deliveries and their delivery-to-store on their own fleet.

26/11/2010
metapack developments

Seismic shift in home delivery market
MetaPack has identified a colossal change in the type of delivery service being chosen by online shoppers and believe this is the fastest and most dramatic movement in the eCommerce market for the last 10 years and suggest further changes ahead.

15/11/2010
pitney bowes

MetaPack and Pitney Bowes bring simplicity to parcel track and trace
Pitney Bowes has re-skinned parcel-track.com, calling the service ‘Track a parcel’ – one of a series of apps featured on the groundbreaking Connect + Series. After two taps on the Connect + Series’ full-colour touch-screen, the mailroom operator can retrieve any tracking information and answer internal or customer queries within seconds.

02/11/2010
metapack developments

Patrick Wall named a multi-channel Mover and Shaker
Patrick Wall, MetaPack's CEO has been named among the 70 top movers and shakers in the Multi-channel/e-commerce survey by Retailinsider.com

16/09/2010
metapack developments

Gearing up for the Christmas peak
MetaPack tracker 100 Christmas delivery statistics from the 2009 peak as well as Festive Lights customer case about how they managed their peak more effectively through MetaPack.

15/09/2010
metapack developments

figleaves.com deliver with MetaPack
figleaves.com went live with MetaPack last at the begriming of August to increase their delivery options and streamline their fulfilment process. They use MetaPack as a black box behind their ‘COM’ system which makes a call via an API once the order is scanned.

26/08/2010
metapack developments

Meta-Track helps reduce inbound calls by 52%
Meta-Track is an engine that that links through to MetaPack’s Delivery Management system, providing a unified, public view of tracking information and historic data for specific consignments. One MetaPack customer has seen their inbound calls reduced by more than half since using it.

03/08/2010
pasttimes

Past Times experience immediate benefits
After going live with MetaPack on 16th July, Past Times have already recorded reduced number of inbound customer service calls and an increase in despatch rate by 300%.

03/08/2010
ecommerce awards

MetaPack to once again judge Ecommerce Awards for Excellence
The E Commerce Awards for Excellence are unique in the UK and will bring the whole industry together to celebrate it’s success and MetaPack's Patrick Wall will be one of the 10 judges.

19/10/2010
metapack developments

MetaPack user conferences a success
MetaPack recently held two conferences, one in London and one in Manchester. Attendees deem them as time well spent.

20/07/2010
route one

Route One increase output by 150% with MetaPack
MetaPack and Snow Valley have teamed up to give Route One an automated, seamless process from customer’s shopping basket all the way through to receipt of delivery with minimal manual intervention.

22/06/2010
idis gold

Achieve The Gold Standard in home delivery with MetaPack
The Gold Standard has been designed by the industry to help online retailers produce ‘best practice’ delivery offers that will provide all shoppers with the option to select a delivery service that will get their order to them first time, on time, regardless of their specific circumstances for that delivery.

02/06/2010
Liverpool FC Liverpool FC delivers new kit with the help of MetaPack
Liverpool Football Club is looking back to the future with a new take on a vintage design incorporating the latest sports-wear technology for the 2010/12 home kit and have chosen MetaPack to bring their despatch into the same league.
04/05/2010
metapack developments

MetaPack beats all records
MetaPack has got off to an exceptionally strong start in 2010 with 20 new customers going live in the first 10 week of the year.

11/03/2010
metapack developments Karl Wills joins MetaPack
MetaPack has grown in size substantially over the last 6 months to try and keep pace with the demand for our software, and Karl has been brought in to help manage this moving forward.
12/01/2010
metapack developments

eCommerce still building towards Christmas peak, despite Royal Mail Strike
Fears that the Royal Mail strike might disrupted the eCommerce build up to Christmas were unfounded. MetaPack, the company managing one in ten of all eCommerce deliveries, has reported strong growth in online sales over the past three months.

05/12/2009
Internet Reatiling Jump Start Hear MetaPack's Patrick Wall share insights on Fulfillment and Logistics at this Internet Retailing event
The Fulfillment & logistics market is changing rapidly. The Royal Mail strike action is creating a competitive market with other carriers offering alternative solutions to ensure reliable delivery options for your customers. Competitors have revised their offerings to meet the needs of retailers on the run up to Christmas and beyond. This intense half-day format will give you both insight, briefing and a chance to meet with other retailers.
19/11/2009
ecommerce awards

MetaPack provides carrier contingency for John Lewis during the Royal Mail Strike
In a statement yesterday, John Lewis said that it would switch carriers during the strikes to avoid delays on its delivery services and are achieving this through MetaPack. Watch Patrick Wall on Channel 4 news.

14/10/2009
ecommerce awards

MetaPack to exhibit at Ecommerce Expo 2009
Now in its third year, the Ecommerce Expo if the event for the industry. Come and see us at stand 552 and learn about the "ten ways delivery can help convert and retain customers" in Patrick Wall's talk in the Customer Conversion and Retention Theatre.

20&21/10/2009
ecommerce awards MetaPack to Judge Ecommerce Awards for Excellence
The E Commerce Awards for Excellence are unique in the UK and will bring the whole industry together to celebrate it’s success and MetaPack's Patrick Wall will be one of the 12 judges.
20/10/2009
ecommerce awards

MetaPack to exhibit at Internet Retailing
Come and see MetaPack on Stand 22 at the only event dedicated to internet retailers.

13/10/2009
asos

Asos' same day delivery service enabled by MetaPack
ASOS.com went live with their same day delivery service at the end of August. This was achieved through the use of MetaPack delivery management software and CitySprint’s SameDay Courier solution.

17/09/2009
metapack technology award

WINNER: Asos's MetaPack system
MetaPack's Delivery Management system which Asos has implemented, was chosen as the winners for the Supply Chain Excellence category at the Retail Week Technology Awards last night.

17/07/2009
meds Download MEDS Conference presentations
Missed the conference? Patrick Wall, CEO of MetaPack introduced a segment where a collection of our clients discussed managing their carriers with the MetaPack Delivery Management Solution.
17/07/2009
metapack at meds show MetaPack at MEDS Show
The Mail & Express Delivery Show conference is focused around the industry’s response to customers in the economic downturn.
16/07/2009
metapack technology award

Asos’ MetaPack system shortlisted for Retail Week Technology Award
Asos have proved Supply Chain Excellence through their implementation and use of MetaPack for the management of their deliveries. The award sponsored by The Home Delivery Network is set to judge supply chain excellence through a new initiative that is delivering tangible results.

04/05/2008
catalyst MetaPack to exhibit at Internet World
We'll be joining our partners ByBox, at Europe's longest running event for digital marketing and online business. Come see us at stand 2010
28/04/ 2009
catalyst MetaPack to exhibit at ChannelAdvisor's Catalyst
With what you’ll learn at ChannelAdvisor Catalyst, you’ll be standing strong at the end of this economic storm and MetaPack will show you how...
30/03/2009
metapack at sprng fair

MetaPack exhibiting at Spring Fair
Come and see MetaPack at the spring fair at the Birmingham NEC and hear us speak in the ecommerce seminar...

02/02/2009
imrg backs metapack

MetaPack's Patrick Wall to speak at Retail Workshop
Aa well as a number of the speakers from the IMRG e-Conference Zone from the cancelled Retail Business Show...

29/01/2009
marks & spencer partners with metapack

MetaPack DMS allows M&S to offer international delivery
M&S tendered out the international project to three companies, MetaPack emerging as the clear winners...

29/01/2009
metapack at courier and parcel logistics expo

MetaPack to exhibit at CPL Expo
The Courier and Parcel Logistics Expo is now in its third year and is designed to meet the needs of the industry and its carriers...

30/09/2008
venda parter of metapack

MetaPack signs partnership with Venda
The affiliation with MetaPack DM will provide a streamlined approach to carrier integration, reporting and customer care...

18/06/2008
aspidistra partner with metapack

MetaPack signs partnership agreement with Aspidistra
Providing over a hundred customers with access to multi-carrier management...

04/04/2008
maginus partner of metapack MetaPack signs partnership agreement with Maginus
Multi-carrier management, delivery options, reporting and customer care in a ready-made, fully integrated solution...
06/03/2008
channel advisor partner with metapack

MetaPack Delivery Manager profiled on ChannelAdvisor Video Newsletter

19/02/2008
catalogue and e business How to Manage Delivery
Catalogue | e-Business article
01/02/2008
imrg backs metapack

Still Closing the last mile gap
IMRG E-Retail Industry Report 2008

01/01/2008
channel advisor partner with metapack

MetaPack signs partnership agreement with ChannelAdvisor
Because both systems are provided "on-demand" the new solution is immediately available to all ChannelAdvisor customers...

09/12/2007
metapack developments

MetaPack DM introduces e-mail alerts for all carrier deliveries
Email Customer Care enables the retailer to provide self-tracking and email alerts to all of its customers, regardless of which carriers are being used...

30/11/2007
imrg backs metapack

IMRG: Home Delivery Breakthrough with IDIS DM by MetaPack
IMRG backs MetaPack's DM as the best system to use to comply to the IDIS charter...

12/11/2007
metapack developments

Metapack DM launches pro-active reporting to maximise customer care
DM now incorporates pro-active reporting to improve customer care...

03/09/2007
metapack developments

MetaPack launches DM with first live customer
Delivery Manager is a new web based service that provides a shipper with one simple solution for all delivery needs...

11/06/2007
imrg backs metapack Who is driving delivery?
IMRG E-Retail Industry Report 2007
01/02/2007
rfid solutions MetaPack And the Loftware Print Server Improves Picture For UK's Leading Photography Retailer
RFID Solutions, March 2006
01/03/2006
metapack developments

MetaPack appoints David Burtenshaw as new Chairman
David Burtenshaw has held senior board positions in the parcels sector for 26 years with Federal Express, ANC and Lynx Express...

27/02/2006
imrg backs metapack Nobody Home
IMRG E-Retail Industry Report 2006
 
ert-weekly Delivering the Goods
ERT Weekly
01/04/2005
metapack developments

MetaPack announces Delivery Excellence Research Results
Consumers shopping online with some of the UK's leading retailers can expect little or no choice when it comes to delivery options...

18/01/2005