Tesco Direct, established in 2006, is the home of Tesco’s range of all non-food items including electrical appliances, home furnishings, gifts and much more. The site makes it easy for Tesco customers to conveniently search and buy everything from televisions to tables to toys.
In 2013, Tesco Direct was processing half a million orders a year through 126 direct-ship suppliers. Each supplier used its own fleet, carriers or 3PL’s to coordinate order deliveries. On average, each enquiry from a Tesco customer required eight phone calls to formulate a response regarding an order status. This administrative complexity cost the company an enormous £1 million annually.
Download the case study now to learn more about how together with MetaPack Tesco Direct was able to reduce complexity in supply chain and cut the response time to customer follow-up enquiries from days to mere 15 seconds.