Since its first opening in Oxford Street in 1864, John Lewis has grown to include 41 shops throughout the UK as well as a strong online offering. As one of the country’s largest omnichannel retailers, it covers three core businesses: grocery retailing, department stores and financial service protection products.
John Lewis collaborated with MetaPack to bring their online shopping experience to a new level, and to incorporate new delivery innovations into their business model. Essential goals looked at included:
- Improving cross-channel experience
- Enabling click and collect ordering
- Streamlining delivery of large products to customer addresses
- Providing detailed tracking information
Download the case study to learn more about the approach taken to improve on these key points, and the brilliant results that followed.