| 1. Carrier delivery
performance |
| a. What
is your overall carrier on time delivery rate
excluding carding? |
|
% parcels delivered on time (excl
carded) overall |
|
| b. What
is your overall carrier carded delivery rate? |
|
% parcels that were carded
overall |
|
| c. What
is your proportion of parcels that have an address
query (misroutes)? |
|
% parcels with an address query |
|
| d. What
is your proportion of parcels that are
damaged/lost resulting in a Return to Sender
(RTS)? |
|
% parcels damaged or lost |
|
| e. What
is your proportion of parcels that are
undeliverable resulting in a Return to Sender
(RTS)? |
|
% parcels undeliverable |
|
| Total |
|
% |
|
| f. For
lost/damaged/returned parcels what is your average
cost of stock replacement/value loss or cost of
repairs? |
|
GBP value loss/ costs per return |
|