Report

As the retail industry increasingly sees delivery as a key differentiator in exceeding consumer expectation, retailers such as Amazon, Asos, John Lewis and others are looking at innovative ways to make delivery cheaper and more convenient for customers. With this move towards convenience and speed, same-day delivery has increasingly come into the spotlight.

But,  in the scramble to keep up, those retailers preparing to embark on same-day delivery may soon find that giving customers what they want, as fast as they want, is trickier – and more costly – than they bargained for. Gartner’s recent research* recommends critical steps retailers can take to ensure a successful implementation of alternative delivery options.

Key Findings:

  • Personalisation is key to meeting the rapidly changing consumer demands
  • Despite competitive pressures, Retailers must carefully evaluate how to adopt delivery options while remaining cost effective

MetaPack allows retailers to offer a multitude of delivery options on their website via a single point of integration to the MetaPack Options plugin. Retailers can provide customers with the flexibility they want, safe in the knowledge that the order can be fulfilled quickly and delivered on time.

*Gartner, Inc., How to Avoid the Perils of Same-Day Delivery, Tom Enright, 06 May 2015 .